Every year, Apple does everything possible for its users so that they can use modern gadgets without unnecessary worries. Major updates relate to the iOS operating system. However, even the best developers do not always succeed in presenting new software without errors. iOS 11 appeared not so long ago, but users already managed to face a number of errors. For example, many complained that when trying to restore, there was a problem downloading software for the iPhone. Others noted that troubles were also observed at the first stage of obtaining new software. However, this does not mean that the creators of the "apple" products are to blame. Sometimes such problems arise due to the actions of the owner of a modern gadget. Therefore, before you go to the service center, it is worthwhile to figure out: if there was a problem downloading the iPhone software, how to fix it yourself.
Devices that are allowed to install iOS 11
This is the simplest, but also the most common error that users encounter. And everything is explained quite simply - not everyone knows that not all phones support new software.
If there is a problem downloading software for the iPhone, then first of all it is worth clarifying that this update is only available for iPhones of the 5th series and above. Therefore, it is better for owners of older models to refrain from installing such software, since such a procedure will only lead to malfunctions of the device.
Update Check Failures
The causes of the problem when downloading software for the iPhone may be different. For example, in some situations, the device does not find the new iOS at all. This means that the phone does not even see that the updates are out.
To fix this error, first of all, you need to check the correctness of the Internet connection. If there is no network, then the system will not be able to connect to the server and receive new data.
In addition, if there is a problem downloading software for the iPhone, you can try to update via iTunes.
A less likely cause of this problem is an overload of Apple's servers. This could happen the day after the advent of new software, as millions of users rushed to download software. If you have a problem downloading the iPhone software (error 39), this indicates that the device cannot access the Apple servers.
But today it is no longer relevant, although this information will come in handy in the future when new "apple" updates appear on the Web.
Error downloading updates
In some cases, the phone sees new software and even starts downloading it. However, in the process of obtaining new data, the device starts to generate errors. In this case, problems can be caused by several reasons:
- Insufficient memory in the phone. If the boot files are "stuck in the air", then this means that they simply do not have space. In this case, you need to free up memory or use the download via iTunes.
- Weak internet connection. If breaks occur constantly when downloading updates, then the system simply cannot receive all the necessary files. In this case, you need to check the speed of the Internet and, if necessary, wait until it becomes stable.
- Rebooting the manufacturer’s servers. Since Apple is constantly presenting new developments, such breaks on the line are not uncommon. In this case, it is worth repeating the software download the next day.
New software not installed
Sometimes it turns out that there was a problem downloading the iPhone software not in the process of downloading new files, but when installing files directly. In this case, the most probable situation is when a pop-up window appears on the screen and there is an inscription on it that there was a failure when installing iOS 11. The second option is an indicator that indicates the operation has been completed, it moves at a fantastically slow speed.
In this case, it is recommended to make sure that the battery charge shows more than 50%. It is also worth checking your internet connection.
If there is a problem downloading software for the iPhone and nothing helps, then you can resort to a hard reboot of the system. Previously, it is better to save the most important files.
Forced reboot
The standard restoration to the factory settings was previously performed by pressing the "Home" button and the device shutdown button. However, starting from the 7th model, Home is no longer mechanical, so the user simply has nothing to press. How to be in this case? Everything is very simple.
First of all, you need to make sure that the phone is working as usual. After that, it is enough to simultaneously press the power button of the device and to decrease the volume. You need to hold the keys until the gadget's monitor blackens and the well-known "apple" logo appears on it. After that, the buttons can be released.
After that, the device will go into factory settings mode and should work normally.
If you have a problem downloading the iPhone software, the fix instructions may be different. For example, it’s much easier and more convenient to use the built-in iTunes tools. At the same time, updates will not require a lot of space, and the process itself will be less "painful". However, in this case, difficulties may arise.
If update fails via iTunes
Similar problems may occur for those who every second keeps track of all the news from Apple and certainly installs software in beta testing mode. As a rule, at this stage the system is unstable, and in some situations it starts to “roll back” updates to a stable state on its own. Because of this, unpleasant freezes occur. In this case, the restoration and loading of new data will fail.
In this situation, it can help:
- Putting the gadget in DFU mode.
- Downloading earlier firmware. For example, if you couldn’t install the second beta version, then you should look for the first one on the developer's site.
- Connect to iTunes by holding down the Shift key (if Windows is installed on the computer) or Alt (when working on a Mac). After that, just click “Restore” and wait for updates.
Also, if necessary, you can try reinstalling iTunes, as sometimes problems can be caused by this particular software.
In addition, it is worth paying attention to the error code that the system gives.
3000 to 3990
If the error codes are in this range, then this indicates that iTunes cannot establish the correct connection with the necessary servers through ports 80 or 443. As a rule, this is due to outdated software or the operation of the antivirus. In some situations, the firewall perceives network resources as sources of malware and blocks communication. Therefore, it is necessary to check the anti-virus settings and, if necessary, add the gs.apple.com server to the exclusion list.
Error 3002
This code is worth a little more detail. If the owner of a 3G iPhone appears to have such a malfunction, then updating and restoring iTunes most often helps in a simple way. To do this, just go to the menu and select the appropriate item.
Also, when installing the newest software, you should not use third-party resources for downloading programs. They can be harmful. Because of this, the phone may completely stop working correctly or will produce errors.