When a person suddenly discovers that Skype does not work for him , most often this becomes a real problem. Free video calling, unlimited by any geographical boundaries, has turned from fantasy into reality thanks to Skype. And now, with the help of the program, not only friends are talking among themselves and relatives are sharing news, but business issues are being resolved, contracts are concluded and job seekers are accepted for remote work. And then some kind of malfunction makes it impossible to communicate, what to do in this case?
To begin with, it's worth figuring out why Skype does not work. There may be several reasons, the following is a list of the most common:
Firewall
This program does not allow Skype to connect to the network. Transactions are blocked and communication is lost. The firewall and most antiviruses also work. To solve the problem, just add Skype to the list of allowed programs.
Wrong data
An incorrect username or password will not allow you to enter skype. The problem is solved simply: carefully monitor their correctness. If it seems to you that everything is correct, and the input remains blocked, type the password in the simplest text editor, at least in notepad, check visually, and then copy and transfer to the appropriate field.
Lack of communication
When the Internet is turned off, not only the pages do not open, but also Skype does not turn on.
Program error
If there are no other reasons, there may be a problem with the Skype system crash. The procedure in this situation is as follows:
- Close the program, only be sure to through the task manager, and not just clicking on the cross.
- In the "Start", select the "Run" option and write in the line "% appdata% \ skype", then click "OK."
- In the folder that opens, find the file “shared.xml” and delete it.
- Check if Skype has started working normally.
Base damage
If after all the above actions, you still do not have Skype working, most likely there is a database corruption. You can try to fix the problem by checking your computer with an antivirus program. It is possible that during the inspection some malicious software that interferes with normal operation will be caught. Check did not bring results? Then proceed according to the following algorithm:
- By analogy with the previous method, we get into the folder of the local Skype profile (start - execute - “% APPDATA% \ Skype” - OK). This directory contains all profiles that have been run on the computer at least once.
- Find the name of your account, in this folder and you need to go.
- Select a file called “main.iscorrupt” and transfer it somewhere, for example, to any convenient folder or to the desktop.
- Check if Skype is working or not working.
If you have failed again, most likely, you will have to part with the existing profile. The account folder with which the error constantly occurs should be archived and deleted. Now try logging in to Skype under your name. The problem must be solved.
Now, if you need access to the history of your correspondence, saved before the profile was deleted, you can use SkypeLogView - a program for data recovery, indicating the path to the moved main.iscorrupt file, renaming it previously to main.db.
In order not to lose your contacts in the event of a problem with the Skype database, make it a rule to periodically keep a backup of them. This can be done by going to the "Contacts" - the tab "Advanced" and clicking on the line "Make a backup." Such a save is best done as often as possible (as you recall), and be sure to perform it before any skype update. This action does not require much effort, but in case of a problem with loading the base, it will save a lot of time and nerves.