Do you have Viber? Convenient VoIP application for smartphones and computers of popular platforms. Registration in it is simple - by your mobile number. The program integrates into the contacts of your smartphone, providing the opportunity for free (you spend only on Internet traffic) to call friends, relatives, colleagues who have installed the same application using high-quality voice communication. But, alas, many users are faced with the fact that Viber is not working. Popular reasons for this, as well as ways to eliminate them, we will consider in this article.
Rating of the most common problems
Unfortunately, many people notice that Viber is not working correctly. Here are the three most common problems with this messenger:
- The connection is not established (45% of cases).
- Unable to send messages (44% of complaints).
- Status is not displayed (11% of hits).
Typical Problem Solvers
The overwhelming majority of cases in which Viber does not work can be fixed using standard methods:
- Reboot the device on which the application is installed.
- Check the availability of the Internet connection, its proper speed.
- Uninstall the entire application from the device, and then reinstall it.
- Wait a while until the developers finish their updates, changes and patches on the server.
Common Causes and Solutions
We will analyze the main problems due to which Viber does not work:
- Internet is not working correctly on your device. Try disconnecting from the network and reconnecting again. It also helps to deactivate the Internet connection, transfer the device to airplane mode, exit from it and then connect to the network. Try to disconnect from the Wi-Fi and go to the cellular data or vice versa.
- Application freezes. Close it, reboot the device, run Viber again.
- Problems on the server. To update the software, developers reboot their services. Therefore, users will experience problems with the application until the server starts working normally.
- Bad connection. Many complain that Viber does not work on their phone: in particular, the interlocutor’s very poor audibility, interruption of communication, extraneous noise. The reason here may be that in the place where you are, not the best speed of Internet connection. For the application to work optimally, you need 3G, and even better LTE. As for Wi-Fi, the speed is at least 1 Mb / s.
Now we turn to the analysis of special cases.
Phone problems
If Viber does not work on an iPhone, an Android-based device, Windows Phone, etc., then you first need to pay attention to this subheading. The problem may be as follows:
- The connection is not established.
- Messages are not sent.
- Unable to reach the recipient.
- The application has been installed, but it cannot be started.
- It doesn’t come out to send animation to the interlocutor in the dialogue.
Each of the problems is solved this way (if some step did not lead to a positive result, then proceed to the following):
- Reboot your gadget.
- Make sure your internet connection is up to speed.
- Disconnect from Wi-Fi and connect to the cellular network. Or vice versa.
- Uninstall and reinstall the program.
- Wait a while - maybe right now the work on the server is underway.
- Contact the technical support of the application (the link to it will be in the App Store store, Play Market, etc.; you can also open the official Viber website in a browser).
Computer problems
Problems on the PC, laptop can occur of this kind:
- The microphone does not work in Viber.
- I can not hear the interlocutor when calling.
- No messages sent.
- It is impossible to call the interlocutor, to make a video dialogue.
- The application does not start after installation, or, normally functioning before that, it stopped opening.
And now the algorithm of actions in the case when Viber does not work on the computer. If the problem is unsuccessful, proceed to the next step:
- Reboot the computer.
- Check the availability and speed of your Internet connection.
- See if the antivirus has started blocking Viber’s work: temporarily turn off the system’s defender and see how the messenger functions without it.
- Uninstall and reload the program.
- Check your computer for viruses.
- Contact technical support of Viber.
Problems after upgrade
A large part of the problems appears after updating the application. The fact is that on many devices it is done automatically. We recommend that you disable this feature for him and install updates after other users test them. You will see the reviews in the store of your OS, from where you downloaded the application.
Here are the causes of the problems that occur after updating Viber:
- Failed to download new version.
- Conflict with an outdated version of the platform. Update your device's OS to the latest variation.
- Quite a rare reason - the updated application has become too heavy for your device.
The way out for the last two problems is to install the latest version of the OS (firmware) of the phone, computer and, accordingly, change the device to a more modern one. What to do in other cases when the application does not start or is just buggy, we will discuss in the next section.
Troubleshooting post upgrade
The only right move will be to completely demolish the messenger. However, before that, you should try to save at least the message log:
- Go to the application (if possible), click on "Settings".
- In your account, select "Backup."
- Select Create Copy.
Now uninstall the application:
- On the iPhone, the application icon is clamped with a finger. Then click on the red X in the corner.
- On Android devices you need to go to settings, then to applications. In the manager, find "Viber", click on the icon, then select "Delete."
- On the PC, go to "Start", then find the section with applications and programs, where you can delete the messenger.
Re-download Viber. After registering, go to your backup account. Click on "Restore." We also recommend disabling auto-update for this application.
Now you know what to do in different cases when your favorite messenger has stopped working or is doing it incorrectly. As you have seen, most problems have similar solutions.