The inability to receive or send a text message from a mobile device may be due to several reasons. Most often, this problem is faced by new subscribers who have just recently purchased a set with a Megafon number and existing customers who have replaced their SIM card for some reason (for example, a SIM card of a new format or due to loss of the previous one). How to figure it out on your own, why SMS (Megaphone) does not come? Can this be done on my own? How to find out what the problem may be: in the SIM card or in the mobile device itself?
SMS does not come (Megaphone): the main reasons
In a global sense, all the prerequisites that make it impossible to use the text messaging service normally can be divided into three categories:
- problems with equipment (technical malfunction of the device in which the Megafon SIM card is installed; the presence of prohibitions on the use of communication services installed on the smartphone);
- incorrect operation of the SIM card (this category may include the presence of mechanical damage, as well as the prohibitions on the use of communication services at the operator level);
- a heavy load on the base stations of the operator can also lead to the fact that SMS messages do not come to Megafon.
The last item is especially relevant during the festivities - New Year and May holidays, when many customers are actively starting to call, write, use the Internet. In such situations, the load on the network increases, and base stations can not always cope with it. The subscriber cannot fix such a problem on his own. He just needs to wait until the peak of activity subsides, and again it will be possible to use the connection on the same conditions.
Problems with SMS service when buying a new SIM card / replacing an existing one
New subscribers who have purchased a package from Megafon should know that only all services will be connected within a day. As a rule, voice communication is available immediately after installing the SIM card in the slot of the cellular gadget. But the SMS service can be activated only the next day. At the same time, the subscriber cannot influence this process and speed it up on its own, since the connection is carried out automatically on the operator’s equipment. In this case, it makes no sense to check the settings of the phone, to test the SIM card in another device - just wait a while. If, after 24 hours after buying or replacing a SIM card, it is not possible to use the service, then you should contact the contact center. The subscriber should explain to the operator that after he bought or changed a SIM card, SMS “Megaphone” does not come. The contact center employee will check whether the service is activated on the number, reconnect it if necessary.
Prohibitions on communication services
Another problem that is an obstacle to the correct use of SMS services is the ban on incoming messages. Such a restriction can be set both by the subscriber and the customer support employee, at the initiative of the subscriber. In the first case, a person can set a restriction on some communication services in his mobile device. In the second - to contact the contact center for this. How to be in this case? It is logical that you have to abandon the ban. This can be done by entering the simple command # 330 * 1111 #. With its help, you can disable all available restrictions (regardless of how they were set). After that, it is recommended to reboot the device and test the service.
Lack of settings on a mobile device
The main parameter that should be present on the phone is the number of the SMS center. Through it, sending and receiving messages is carried out. In most cases, it is not necessary to enter it manually, since it is "registered" automatically after the SIM card is installed in the phone. However, if SMS (Megaphone) does not come, then you need to check whether it is correctly specified. To do this, go to the message settings (as a rule, in most modern devices they are in the SMS section). There should be a number for subscribers of Moscow and the Moscow region. Other numbers are used for other regions of the country - you can view them on the operator’s website, indicating a specific area.
Performing a test for receiving / sending SMS at home
If the previous tips did not help, and SMS still does not come to Megafon, what should I do? Firstly, you need to check what this problem may be related to. To do this, install the SIM card in another mobile device and try to send a message from it and receive SMS. In the event that the service works correctly in the new device, then the problem is probably related to the previous smartphone. For example, it may prohibit services or have other technical nuances.
In the opposite case, when the permutation of the SIM card did not change the situation, and you still cannot use SMS, it can be said with great confidence that there is a problem in the SIM card itself: the service is not connected, the SIM card has defects, etc. In this case, it makes sense to call the contact center and find out if there are software reasons for the inability to use the SMS service - you can do this from any number, including the city one, by the hotline number listed on the official website.
Tech Support "Megaphone"
An employee of the operator’s contact center can help in solving the situation. If the measures taken by the subscriber did not help and SMS (Megafon) does not come again or fails to send it, it is recommended to call the customer support line. The specialist must be informed, after which there was a problem with the use of SMS services (replacing a SIM card, installing in a new phone, etc.), and what actions were performed by the client to resume the ability to send and receive messages.
MegaFon technical support is available at 0500. The call is free from the SIM card of this operator, provided that it is located in the home region. You can also try to use the form for sending a request through the operator’s website, but you should not rely on a prompt response in this case, since such calls require a longer processing by a contact center specialist.
Conclusion
This article would raise a question that worries many subscribers: what to do if you can’t send and receive messages to your number. The reasons that could lead to this are quite a lot - from the banal damage to the surface of the SIM card, to the lack of correct settings for the SMS center in the device. It is recommended that subscribers independently conduct testing, make sure that there are no prohibitions and check whether the necessary parameters are available in the SMS settings.