Playstation Network (PSN), despite its popularity, quite often receives negative feedback from gamers from around the world. Part of the claims is really justified - it is worth recalling the famous three-week shutdown of servers that occurred in 2011. It just so happens that PSN is almost always associated with poor speed, endless updates and technical interruptions.
Using the Playstation Network, players can use the online gaming feature, purchase digital copies of games at PSStore, and perform a number of other actions. It is not surprising that connection problems and other errors greatly upset users, disrupt important game matches.
What does a similar problem look like? You click on the PSStore icon (or just log in), after which a notification pops up that the PSN Store is not working. Often you can see a special code by which you can determine the source of a particular error.
Problem with Internet?
Incorrect network settings are almost the most common reasons why PSN does not work. We are talking about both the router and the console itself. First, check your connection settings on other devices. If you can’t connect only the prefix, and the rest of the equipment works properly, then the Internet has nothing to do with it.
Is there a problem with the router?
Sometimes a PSN error can occur due to incorrect router settings. Often the TPlink series router sins this, but other devices cannot be fully insured. First, check the Ethernet cable for functionality, which can replace the Wi-Fi connection. If everything worked out, then the problem lies not in the router, but in the wireless connection.
- Open the settings.
- Select the Network category.
- Find the WAN subkey.
- Next, go to the "Advanced" tab.
- Next to MTU, set the icon to 4000.
After you complete all of the above steps, try connecting to the system again. If before that your PSN did not work, then now the problem should be solved.
Problem with DNS?
You can also try changing the type of DNS - from standard to general. Re-open the settings tab and select WAN. Now specify the following parameters:
- Opposite the main DNS is 8888.
- Opposite the secondary DNS is 8844.
Remember that there must be dots between the numbers (three dots each).
A few more important reasons
- It also happens that the reason PSN does not work is the result of a temporary shutdown of its servers. This is usually associated with the prevention or planned elimination of any problems. You can check whether the servers are currently at the technical works, on the Internet, on the official website of the Playstation Network.
- The problem may lie in your account, so it’s worth trying to access the PSN through a desktop computer. Open the site through a browser and check if it works or not.
- Find out the source of the error that continues to appear when trying to enter the PSN. Most of the codes are recorded on the official Playstation website, so feel free to go there for help.
We tried to figure out the main reasons why PSN does not work. Now let's look at the most common error codes that users encounter. Since there are a lot of them, we divided one large section into two parts.
Error Codes Part 1
Code CE328070
The error is related to the license. If you have already completed the main system activation on your console, go to the settings and deactivate it. Then reactivate and restore the license.
Code CE329206
The error is related to downloading previously canceled content. Try to restore the license. Then check the availability of this or that content in the selected game. In case of purchasing a Season Pass, go to the settings and see its activation. Reboot the system if no objects were found.
Codes CE337430 and CE339454
An error indicates an inability to connect to the server. Check the status of the servers on the official website.
Code CE339836 and CE339847
Test internet connection failed. Reconnect. The error may also be related to technical work.
Code CE348612
Connection to servers failed. If you were able to connect before an error occurred, then make sure that the server status is active. If the error persists, then it’s worth checking SSL.
Code E800085D1
Another error related to the inability to connect to servers.
Error Codes Part 2
Code E82000138
You cannot transfer money using a PSN card. You must make sure that the total amount of money in the account will not ultimately exceed the allowable one hundred and fifty US dollars.
Code E82000163
Credit card address mismatch with the address provided in your account. Another mistake that can only be fixed using the browser (you can use the browser on the console as well).
Code E82F001F7
Error indicating repair work. PSN servers are under maintenance. Check the status and wait.
Code NP319520
Unsuccessful network connection. It is necessary to test the Internet connection and check the settings previously set. Do not exclude the possibility of prevention.
Code NP350008
Technical work on servers.
Code NW311948
Unable to connect to the network. Check the status of the servers using online statistics from the official site. If the servers are active, check the test Internet connection. You may need to install the latest firmware on the router. Unplug any device that you don’t need, but which is still connected to the network.
Code NW312006
A connection error made it impossible to update the software. Try updating the software via a desktop computer by connecting the set-top box to it via a USB cable. If at the moment you cannot work with the computer, then conduct a test Internet connection. After making sure that your Internet connection is stable, update the software again. If the connection could not be completed, check the status of the servers on the official website. Do not forget to disconnect all additional devices that you do not need at the moment.
We hope that our information will help you solve the problem of connecting to the PSN. Do not forget also about technical support, which you can contact with a particular issue.