Shopping on the Internet is very popular. Today you can find many online stores with various products. Not so rarely, people order packages from China. For example, through Joom. Customer reviews of this Internet resource will interest us further. Should I even contact this site? How well does it work? What and how can I get here? The answers to all this and not only will be necessarily discovered below.
Service Description
What is a Joom online store? Customer reviews about products and this service are leaving more and more often. But not everyone knows what they have to deal with.
"Jum" is an online trading platform. This is a kind of competitor to the famous AliExpress site. Here you can find a variety of products at low prices. But what do customers think about this platform? Should I even get in touch with her? Or, in the pursuit of low prices, you can run into deception?
registration
To begin with, it is worth paying attention to the fact that "Jum" allows you to purchase goods only after passing registration. Previously, it was possible only through specialized applications for Android or iOS. But now you can make purchases and view available products using a regular browser.
Customer reviews about Joom often complain about the sign-up form. The thing is that authorization on the trading platform is carried out through social networks. There are no other options.
To set up your account on Juma, you are allowed to use:
- "VK";
- "Classmates";
- Google
- Facebook.
Accordingly, if a person does not have a profile in at least one of these social networks, he will not be able to make purchases on Juma.
Important: more often than not, people just start a new email address on Google. It can be used to work with the studied trading platform.
Range
How good is the Joom online store? Customer reviews about this service are different. Among them, there are both positive and negative opinions.
Users are satisfied with the proposed range of products. Here you can find:
- clothes for adults and children;
- Electronics
- household chemicals;
- cosmetics;
- Costumes
- Products for adults;
- Toys
- books;
- jewelry products;
- beverages;
- items for celebrations;
- things for animals.
Among the offers of "Juma" there are a lot of goods that are simply not available in many Russian stores. Therefore, some users are literally delighted with the diverse assortment of the Internet resource.
Important: individual users claim that Joom is the “mirror” of AliExpress. However, the choice of products on these sites is somewhat different.
Prices
What else can you say about Joom? Customer reviews of the store most often emphasize that products are offered at low prices. And this cannot but rejoice.
Nevertheless, you can sometimes notice that users remain disappointed. Some Juma products are more expensive than Ali or Pandao. Therefore, it is worth paying attention to the price tag. In any case, it is often lower than in ordinary Russian stores.
Delivery
Customer feedback on Joom delivery is also mixed. What do people say about this feature?
Delivery at Juma is free. This rule applies to all products, regardless of their manufacturer. Therefore, you do not have to pay extra for shipping products. And no matter where the user lives. The parcel will be delivered without requiring service charges.
Along with this, Joom does not collect the best customer reviews for the delivery service. Like most Chinese online stores, the service being studied is not doing as well as we would like.
It takes a long time to wait for the parcel. Sometimes for 2-3 months. Only in exceptional cases does the product arrive in a few weeks. Sometimes the parcel is sent with damage.
If you believe some opinions, then far from all orders reach the recipients. Some parcels simply do not arrive. And therefore, sometimes in reviews of Joom, buyers indicate that the site under study is a scam.
Important: experienced users say that the lack of delivered goods is a problem for local postal services. Workers simply steal packages. And so it turns out that the goods do not reach the recipient.
Package tracking
For the convenience of working with the online store, it is recommended to download and install the Joom application. Customer reviews of this software emphasize that sometimes it works unstably. But no critical errors arise.
On the "Juma" there is the ability to track the parcel. This option is malfunctioning. Sometimes the data on the movement of the order is updated immediately, and in some cases the function is not activated.
Important: the described problem is observed both among users working with the Juma website and with the application of the same name. There are no guarantees for the stable operation of the package tracking function.
Support service
The next point that users often pay attention to is the registration of the return of goods and communication with the support service. According to the current Juma rules, money can be returned for products if:
- product does not meet the description;
- the products were not delivered within 75 days from the date of payment;
- defective goods arrived.
Theoretically, communication with the support service does not cause any problems. But in real life, it’s problematic to return money for products or to get an sensible answer from the technical support staff at Juma. Some failed to prove their case. And someone was lucky - the service support service provided invaluable assistance in resolving conflicts.
Important: negative feedback from Joom buyers is left for the lack of feedback from the supplier directly. Sometimes this flaw causes a lot of trouble.
Dimensions
And what do customer reviews say about the dimension? Joom is the next online store of things from China. And therefore, it is possible that there will be problems with the size of clothes.
Sometimes it happens. Some products are small in size, others are slightly larger than the required size. And some products are fully consistent with the description. It is impossible to predict which product may cause problems.
Important: you can choose products based on reviews and ratings of the supplier / manufacturer. But even this moment does not give any guarantees on the quality of the goods and their compliance with the declared sizes.
Product quality
How popular is J oom? Shoppers in reviews mostly rate positively. But there is always doubt: is it worth contacting this service?
Some purchases are disappointing - somewhere a marriage, somewhere a poorly stitched product, and someone does receive packages with products of the wrong color / size. Many users are talking about this.
Nevertheless, "Jum" is actively used. Goods purchased here earn a lot of positive reviews. The main thing is to carefully choose products and make purchases from reliable manufacturers.
Promotions and bonuses
Joom customer reviews are very mixed. Among them are both positive and negative. What else good users say about the Internet resource?
For example, new users when making their first order on the "Juma" through the appropriate application receive a 10% discount. In addition, the suppliers of the site are constantly conducting various kinds of sales. And their products can be purchased much cheaper. Sometimes the discount is 85-95%. And this is a fairly common occurrence.
Each user registered on the service can receive additional coupons for a 15% discount when making another order. To do this, you need to publish a review of unpacking some products with Juma worth more than 500 rubles. Videos are posted in the official Joom group in the "VK". If it is published, then you can wait for the coupon for an additional discount. No cheating!
Joom receives positive feedback from customers for his regular prize draws. They are held on the basis of the “Make a repost - try your luck” type. The winners of the draw are determined "randomly", so everything is extremely honest. You can get free products from Juma.
Leaving feedback on the service
On Joom, customer reviews of products can be viewed directly in the window with the corresponding products. This option pleases users.
Often, the reviews left on the website of the online store have not only a detailed description of the goods sent, but also copyrighted unique photos. According to them, we can conclude how good things this or that supplier offers.
Important: it’s the “local” customer reviews that help you decide who to order this product from.
Service localization
Another point is the site localization for Russian-speaking users. For this feature Joom customer reviews are not the best.
The thing is that the description of the goods on the service is poorly localized. In general, the meaning remains clear, but the translation from Chinese leaves much to be desired. A similar situation is observed on AliExpress and Pandao. Therefore, the "crooked" translation of Chinese online stores does not surprise anyone.
Nevertheless, it can bring a lot of trouble to novice users. Especially if previously the customer did not work with Chinese online stores. Poor localization for Russian-speaking buyers should not be repulsive. The key points in the description of the goods are still clear.
Summary
We found out what Joom is. Customer reviews about this online service do not allow to fully appreciate all the pros and cons of the trading platform.
It is safe to say that Jum is a real store, not a scam. But the goods that are sent to customers are not always of high quality. When ordering here, a person pays for the purchase at his own risk. However, like on any other virtual trading platform, products from China.