The quality of the flight directly depends on how competently the airline operates, which provides air transportation services. In this article, we will discuss feedback about the Ural Airlines carrier. What are the features of the functioning of the company in question? What are its advantages? What is the negative feedback from passengers?
Reviews
Feedback on the services of the carrier in question is very controversial. What features does Ural Airlines (airline) have according to reviews ? The reviews emphasize the coordinated actions of technical support, the professionalism of the pilots, the friendliness and courtesy of the flight attendants.
What then is contained in the negative reviews? As the analysis showed, it is precisely those passengers who are not thoroughly acquainted with the flight rules that Ural Airlines established, are dissatisfied. Reviews of such a plan, as a rule, reflect difficulties with returning tickets, paying online, changing the city of destination or departure, paying for additional baggage.
Next, we will consider all the points mentioned in the reviews in more detail.
About company
The carrier in question occupies one of the leading positions in the rating of Russian airlines of the outgoing year. In 2016, nearly five and a half million passengers took advantage of its services. The company offers air transportation services, more than 250 different directions are open.
The main aircraft of the Ural Airlines fleet are the Airbus A320. Reviews report that flying aboard these aircraft is comfortable and safe. This year, active work was carried out to update the park.
Self check-in at the airport
This service is offered through self-service kiosks. They provide airline customers with e-tickets the opportunity to check in for Ural Airlines flights. Reviews (Moscow-Simferopol or any other direction) report that the procedure is successful in all areas. Such registration begins a day before the departure and ends an hour before it.
Why is it worth using the service in question? You are no longer afraid of lines at the standard check-in counters at the airport. This is an opportunity to pre-register and choose a suitable place in the cabin. You can not only go through the procedure yourself, but also arrange those who travel with you.
What are the restrictions on receiving the service in question?
Passengers of the following categories cannot use it:
- on a stretcher;
- with limited mobility;
- deprived of sight or hearing unaccompanied;
- seriously ill;
- with a guide dog;
- unaccompanied minors.
If you have baggage that exceeds the allowable weight, pets or birds, you need to transport weapons or ammunition, if you need medical assistance during the flight, you will not be able to register yourself. Another exception is deported passengers.
On-board menu
The airline pays special attention to food on board. Business class passengers will be offered to choose from several snacks, desserts and hot dishes, as well as soft or alcoholic drinks. There are also individual menus:
- fish;
- Vegetarian
- baby;
- Muslim.
Economy class passengers are offered hot meals, cold snacks, drinks and pastries, depending on the duration of the flight.
Luggage
What do Ural Airlines say in this regard? Baggage may be carried free of charge subject to a number of conditions.
If the passenger is a child from birth to twelve years, then the norm is ten kilograms of luggage and five hand luggage.
If the passenger is a teenager from twelve years old or an adult, then the norm is twenty kilograms of baggage per seat and five hand luggage.
Separately weighed and paid:
- items weighing more than fifty kilograms;
- flowers or greens weighing more than five kilograms;
- sport equipment;
- musical instruments;
- mopeds;
- boats;
- spare parts for vehicles;
- motorcycles;
- scooters;
- cars.
Some flights have their own standards for free transportation of things. For example, such features are inherent in the Moscow-Baikonur-Moscow flight.
For economy class:
- baby - 0 kilograms of luggage and hand luggage;
- a child from two years to twelve - fifteen kilograms of luggage and five hand luggage;
- adult client - fifteen kilograms of luggage and five hand luggage.
For business class:
- baby - 0 kilograms of hand luggage and luggage;
- a child from two years to twelve years - thirty kilograms of luggage and ten hand luggage;
- adult client - thirty kilograms of luggage and ten hand luggage.
Unaccompanied children
Sometimes you have to send a minor child on a trip on their own (that is, no one accompanies him in flight). Does Ural Airlines provide such a service? The reviews confirm this fact, however, they pay attention to the fact that such a flight is possible only on direct scheduled flights.
There are some age restrictions. So, children from five to twelve years old can fly unaccompanied only through the territory of the Russian Federation or the CIS countries, from six to twelve years old - and through the territory of non-CIS countries.
On board can simultaneously be more than four unaccompanied children. If passengers with disabilities are also present on the same flight, the number of small unaccompanied travelers can be adjusted. This is necessary in order to ensure safety on board Ural Airlines (Ural Airlines) aircraft.
The reviews draw attention to the fact that the age of a child who must travel unaccompanied is determined at the time the transportation starts directly from the airport of the country of departure. At the request of parents, this service can be provided to adolescents up to eighteen years of age.
There must be a statement about the need to transport unaccompanied children, which complies with the rules of Ural Airlines. Reviews report that this is a simple task. The application should be completed by parents at the time of purchase of the ticket for an unaccompanied child. The document must be made in four copies and at least three days before the day of departure.
This kind of flight is possible only to those airports where the full-time employees of the airline in question or their partner agents are constantly located.
A specialized fee is required for the flight of an unaccompanied child. It varies depending on the flight range. So, if we are talking about flights across the territory of the Russian Federation and the CIS countries, it is thirty euros, about flights to non-CIS countries — fifty euros for each segment of the flight.
Carriage of passengers with reduced mobility
And such a service is provided by Ural Airlines employees. Passenger reviews confirm that this kind of transportation is carried out professionally and efficiently. On the part of the staff, a human, understanding attitude is felt.
In order to receive the service, it is important to coordinate in advance the special needs of the passenger with Ural Airlines. Reviews recommend doing this even at the time of booking at the box office or calling the passenger support service in advance.
Important: all airports in the Russian Federation provide the service in question for free. However, foreign airports may require additional payment for similar actions. It is better to clarify this nuance for yourself in advance in the appropriate service of a particular airport.
Medical staff will provide escort for passengers with special needs from the check-in counter and immediately before boarding the plane. At the airport of departure, a wheelchair will be checked in your luggage and transported for free. Ural Airlines employees will help you move around the airport. Reviews report that everything goes as quickly as possible.
Shop on board
Passengers have the opportunity to purchase some goods directly on board the aircraft. Among the presented products you can find souvenirs, printed materials, alcohol, confectionery or soft drinks. Payment can be made using cash or cards of various banks ("Visa" or "MasterCard"). On board any Ural Airlines aircraft (reviews show that passengers rated it) there is the opportunity to use the terminal. The only caveat: each card has a restriction on purchases in the amount of one and a half thousand rubles. It is also necessary to have with you any document that would certify the identity of the passenger.
Total
Ural Airlines is an airline that provides quality services for the transportation of passengers by air. The reviews confirm that if you carefully read the flight rules, no unpleasant situations will happen to you, and the employees of the carrier company will gladly go to meet you.
Choose the best! Fly with Ural Airlines.