Metrojet (Metrojet) is the airline Kolavia (Kogalym Avia), which was renamed in 2012. It was created in 1993 for charter and inter-regional transportation.
All previous years, the corporation has been actively developing, and millions of passengers have used its services, having left positive feedback about the Metroget airline. Most flights were carried out for tourism purposes and for business. The company is always open for innovations and new customers.
And now we will discuss the corporation in detail, but we can immediately tell you that the airline Metrodzh proudly accepts both positive and negative, of which there are less and less every year!
History of the airline
Since its foundation, the airline began to carry out regular and charter flights from the cities of Surgut and Nizhnevartovsk to all parts of Russia. The main flight went to the capital, in addition, to large settlements of the Russian Federation and the former CIS. For example, cities such as St. Petersburg, Volgograd, Rostov-on-Don, Baku, Sochi and Simferopol.
The company’s fleet included two Tu-134 and Tu-154 aircraft, but helicopter flights were also possible within the city of Surgut. The company’s administration collaborated with other airlines. Since 2009, 2 more
Airbus A320 aircraft have been added to their possessions
. And since 2011, the Tupolev plane made its last flight, and from that time to this day, the airline has been operating on the Airbus A320 and Airbus A321 aircraft.
On May 1, 2012, the airline was successfully renamed from Kolavia (Kogalym Avia) to Metrojet (Metrojet). Today, Metrojet is the airline that owns two Airbus A320 aircraft and seven Airbus A321 aircraft . They make flights for leading tour operators of the Russian Federation.
Development and immediate plans
Metrojet company had labor relations with many investors, at one time it collaborated with TUI, but is currently part of the international tourist holding TH&C, which has become a new step in the formation of the airline.
Metroget (the airline, the photo of which is presented in this article) is going to buy new planes in the near future, and in addition, expand the borders of flights. With the expansion of routes, a more extensive sale of airline tickets is also planned, also through the website, which will subsequently be very convenient.
Now there is an official website of the company where you can view all the information about the corporation.
The purpose and priorities of the airline
The airline is working hard to improve competitiveness in the Russian Federation and the countries of the former CIS in order to take a leading position in the choice of a carrier by tour operators.
The Metrojet company does everything necessary for maximum flight safety and the provision of extremely high-quality services. And highly qualified and constantly trained personnel helps in this. The main goal is to become a perfect example for other companies so that the Metroget airline reviews of 2015 can improve in the near future and receive only positive emotions from customers. Of course, you won’t be good for everyone, but Metrojet is on the way to its goal!
Customer Security Policy
All work of the airline is aimed at comfort and safety of flights. Management does not get tired of holding meetings and conferences among employees about their effectiveness and improving the quality of work. The company complies with all the norms and laws prescribed in international law and, of course, Russian law.
It provides minimal risk during air travel, evaluating all possible threats, providing the maximum level of communication, technical security and the necessary resources for this.
Company work for the client
At this stage, the management’s task is to make Metroget’s flights safer and cheaper. Metrojet Airlines plans to demonstrate to its customers better flights and services, which, of course, is a big plus.
The management of the corporation takes care of each of its customers, considering reviews, the airline Metroget takes all efforts to improve its work. So, some write that they are constantly using the services of this company and are not going to change anything. Unfortunately, among the people who used the services of this agency, there are also dissatisfied individuals. Mostly such dissatisfaction is associated with flight delays or individual cases of poor-quality service.
There is not a single product in the world that everyone would like in a row or vice versa. And Metroget is an airline that is no exception. Management immediately responds to customer complaints, correcting errors and shortcomings. The staff is regularly trained on this topic. The company aims to satisfy every customer!
Employee Safety and Health Policy
Metrojet Airlines works to reduce the negative impact on nature and the environment. He also tries to protect not only his clients, but also the working staff. The responsibilities of the company include: compliance with the safety rules of employees, their instructions on labor protection, minimizing the inconvenience during flight and flight attendant work schedule, regular medical examinations, training and re-certification of airline employees.
Metroget (airline) takes the reviews of flight attendants into account and tries to make their work highly paid and prestigious. There is not a single employee dissatisfied with his work at this airline, and, according to workers, the directorate always makes concessions, the schedule is loyal, and salary payments are always on time.
Booking tickets
To improve the service, Metrojet airline systematized the reviews of 2015 and came to the conclusion that many customers are wondering where and how to order tickets. First of all, they can be ordered online on the company website or by phone at the same site.
The main airport "Metrodzhet" is Domodedovo in the capital of Russia. And basically the order for air travel is made through tour operators, as the main flights take place to Egypt or other tourist countries. There is also the possibility of booking airline tickets or buying them at company branches.
Service Standards
Most passengers of the Metrojet company are satisfied with the service standards. They say that the company provided both comfortable flights and budget ones. The airline Metrojet always takes attention to the reviews, therefore it does not cease to improve.
So, the corporation offers two types of flights: economical and business class. When choosing the appropriate class, the client receives quality service and optional services. When flying in economy class, the passenger is provided with classic airline services. But some customers, having tried both flights, noted that the flight personnel were professional regardless of the class or the high cost of the flight. And this is the highest indicator of the quality of company services!
Service quality
Metrojet Airlines does everything for passenger comfort and quality service. She is always looking for ways to improve herself, is focused on the passenger and pays great attention to flight safety.
The staff is selected according to the strictest criteria with the best qualifications. The company uses advanced technology. Metrojet Airlines maintains a loyal customer base for which it bears responsibility and social responsibility. They constantly improve the productivity and overall performance of the company.
All this was noted by Metroget’s customers, which prevents it from standing still in development or falling into the eyes of passengers. Metrojet Airlines has been working all day and night working tirelessly!
Additional services
Most passengers were satisfied with the additional service provided by the company. Now employees of the corporation can provide goods from Duty Free directly on board to the client. It is enough to place an order on the corresponding website and inform the employee of the company about the order number. In this, passengers find many advantages, namely: there is no need to queue at the cash desk and there is no need to carry food packages on their own.
By the way, the most important thing is that you can refuse an order if it is no longer needed, in whole or in part, and, of course, Duty Free at the Metroget airline has a wide range, which cannot but please buyers!
The company takes care of its passengers and therefore provides a 5% discount when buying goods on board, and you can pay in any currency convenient for the client.
Metrojet Airlines works to guarantee the quality of its services, provides safety and quality of flights, where only professionals and amateurs of their business work, and all in order to leave only good impressions with their customers.
According to the cabin crew, they are doing everything possible for the convenience and quality of flights. And the result of the excellent work of the Metrojet company is the numerous positive feedback from passengers that thousands of other people pay attention to, so the corporation is getting better and better every year!
We hope that in this article you have found all the information you need, because we discussed in detail such a corporation as Metroget airline, passenger reviews about it, its advantages and basic services. Good luck