Mobile services are not always provided transparently and simply for subscribers. Very often, operators connect us with some additional services, after which we try to disconnect them for a long time and hard, but nothing succeeds. In particular, this applies to Beeline subscribers - this article will be most useful for them.
Another example is the opposite, when we need to switch to a different tariff, but we do not know how to do this and what needs to be done. In such situations, of course, it is best to go to the operator’s website and read all the information that relates to the issue of interest to us, but we do not always have the opportunity to do this. Therefore, you can contact a person who works in the company and can help you. This is the Beeline operator.
How to call the operator of this company and ask him what interests you at the moment - we will tell in the article.
How can they help?
The opportunities that a mobile operator is endowed with are quite wide. First, of course, he has enough information to consult on issues of interest to you. Say, he can tell you how to connect a new tariff plan, how much it will cost, and what benefits you will get from using it. Secondly, how to get through to the Beeline (operator) are looking for those who want to find out information relating specifically to his number. For example, find out what specific services are available on your subscription account, what they are, and how to disable them. These data can be found only through a personal account on the company’s website, but for this you need to pre-register. As you know, a conversation with the operator can solve this problem.
Thirdly, you can also contact the Beeline operator in order to ask him to perform some additional actions with your number. Again, an operator can order an additional service package or disable some unnecessary function for a subscriber in a couple of clicks, using its own database. For some more complex services, he can also create applications. They will be executed with a delay, but for the subscriber this order will be most comfortable.
How much is it?
When people who are looking for how to get through to Beeline (the operator) do this for the first time, they often have a question about the tariffing of conversations with a company representative. How much does a communication service with a competent specialist cost, which can also help solve a problem that bothers you?
The answer is simple - the company provides these services for free. Moreover, even the call to the numbers allocated by the company itself is free, given that you are calling from a subscriber’s number. Of course, if you don’t have Beeline, you won’t be able to call the operator for free. And, to be honest, it does not make sense.
What if the operator doesn’t know something?
Another issue that may arise with the subscriber is the competence of the consultant. What if the operator does not know the answer to the question of interest to a person? What to do in a situation where he cannot answer a topic that interests you?
In fact, this can happen in extremely rare situations. You should not worry about this - even if some information to your interlocutor from the Beeline call center is currently unavailable - he still has instructions according to which he will act. If necessary, the operator will simply create a request on the issue that is bothering you - and you will either be redirected to another department, or they will call you back later when the information necessary to solve the problem arrives.
Emergency short number
Well, now we are opening the question of how to get through to the Beeline (operator). Let's start with the short number, which is the most popular - you can call it at any time of the day from anywhere in the country. This is the most memorable number that the company leaves on all starter packs and in the advertising information section. This is number 0611, which you need to dial from a mobile phone connected to the Beeline network.
By calling this number, you do not immediately get to a live operator, but connect to an answering machine that begins to dictate the phrases known to everyone: “If you want to connect some service, press 1, something else, press 2” and so on. The machine simply lists the most popular services and sections for which the client is looking for information.
As a rule, at the very end of his monologue, an answering machine talks about how to reach the Beeline (operator). Information about which button to press is needed to connect with a live consultant, and not an answering machine, is left "in the end", in the event that none of the proposed items came up to the subscriber. The logic of such actions is understandable - if all clients communicate directly with call center consultants, the latter simply will not be able to cope with such an influx of calls.
Regional number
True, there is another side. Imagine that there is a subscriber who urgently needs a Beeline operator. The operator number for him in this case is needed not 0611, but regional, where there is no answering machine. There, all questions of the caller will be answered immediately, without having to wait.
The company has 4 rooms, divided by specialization. So, by calling 8 800 700 06 11, you can ask about mobile communications; On 8 800 700 21 11 you will be advised on WiFi Internet, on 8 800 700 80 00 - on home network connection, and on 8 800 123 45 67 - how to configure mobile Internet access and how the problems that arise before the user are solved Problems. Thus, depending on what bothers you, you need to choose one of the rooms where you will be listened to and will certainly help.
Communication from abroad
An important detail should be noted - the contacts mentioned above work only for communication within Russia, so that the Beeline operator listens to you. To call the operator when you are somewhere abroad, you can use a different number. This is an international phone number available from any country: +7 495 974 88 88. Again, calls to it for Beeline subscribers are free, unlike users of other networks.
Internet connection
Of course, there are situations when you need to contact a live representative of the company, because you cannot find instructions or the necessary information yourself; but it’s more convenient for you not to talk on the phone, but to leave an online application. To do this, you can use the email otvet@beeline.ru, which is also monitored by company specialists. The answer will come quickly enough, the main thing is to describe the problem that interests you as accurately as possible. The quality of mail service is no worse than telephone consultations.
An alternative is a special “feedback form” available on the company's website. There are special fields that are used to convey your message to Beeline representatives.
SMS message with a question
If you don’t have the opportunity to access the Internet, but you can’t talk, there’s another opportunity to get prompt assistance from the employees of Beeline mobile operator. We are talking about short SMS messages that are received by number 0622. Here, unfortunately, they will not help you at any time of the day, but only from 7 a.m. to 10 p.m. In this case, the answer will come to you in the form of a message to the number from which it was sent.
other methods
As you can see, there is a whole arsenal of ways to obtain information for a client who needs a Beeline operator. The subscriber can call the operator (or write to him) in different ways to get the information he needs about the company's services. What is also important is the variety of forms of communication. If the subscriber does not have access to the phone or to the Internet, he will still find a way out and will be able to ask his question.
As a supplement, we’ll also mention a couple of ways to call the Beeline operator. The first is communication through a personal account, which operates on the main portal of the company (any subscriber can create it - there it will display the services it uses, as well as information about its balance, tariff plan and other important nuances). While in your account, everyone can ask representatives a question and get an answer.
Another way is a call order service. By calling 0611 and pressing 1, you can notify company representatives that you wish to contact them. After a while, they will simply call you back and help you resolve the issue.
In the end, what method to use in order to contact the operator is up to you. And this is not so important in essence, because the main thing is to solve the problem that bothers you initially.