There are times when you so want to chat with loved ones, and the program for making calls does not work. And the relatives are waiting and wondering: why doesn’t the user go to Skype? This article describes the causes of the problems and their solutions.
Problems with Skype"
Often the application does not work, because it is blocked by an antivirus. In order to make sure of this, you need to turn off the installed software and try to log in to Skype again. The firewall can also block the application. If so, add Skype to the list of allowed programs.
Viruses can disrupt the application. If there is any doubt about this, you need to scan the system for malware by downloading it from the DrWeb LiveCD.
Why doesn’t a user log in to Skype have viruses on their computer? It may incorrectly enter a username or password. In order to fill in the fields with the correct data, you must first write them in any text editor, then copy and paste them into the desired column. If you can’t remember the password, you can use the special recovery link under the information entry form. Similarly, you need to act if you forgot your login.
No connection
In addition, the computer may not have an Internet connection. The user opens the initial window of the program, but does not go to Skype. The application cannot go online, and therefore does not start. To make sure you have a connection, open any site in a browser. If it is not, you need to pay for the service to the provider or turn on the router. Rebooting a network or even a computer can help reconnect. In most cases, after the last action, the program starts working again.
The application did not start
First you need to update it if the latest version of the program is not installed in the operating system. Why doesn’t the user who correctly performed this action go to Skype? Perhaps the problem lies in the user profile. To fix the problems, you need to click on the application icon with the auxiliary mouse button and select the word "exit". The program will close. Then you need to select the directory with the user account name and find the main.iscorrupt file there. You need to move it to the desktop. Then you should try to log in. If this does not help, you need to abandon the existing user profile.
Alternative solution to the problem
You need to go to the "Start" menu, in the line "Run" enter% AppData% \ Skype and press Enter. You can open the window using the Win + R keys and set this command. After that, the directory with the application profile will open, there you need to erase the shared.xml file (making all hidden objects visible in advance). Next, restart the program.
In order to make hidden files visible , you need to open the "Directory (folder) Properties" item in the "Tools" menu. Next, you need to switch to the "View" tab. Then you need to check that the option "Show hidden elements" is activated.
Additional solutions to the problem
Why doesn't a Mac OS X user who has completed all of these steps go to Skype? Standard instructions are not suitable for this operating system. The computer owner must exit the program and open the user directory. Next, you need to sequentially go to the "Libraries" folder, then application support. Open Skype Directory. The latter contains the previously mentioned file called shared.xml. It must be erased.
In addition, you can download the portable assembly of the application or install Skype in a different directory, for example, on a second hard drive. By checking the box “run in compatibility mode” and setting your operating system in the program properties, you can avoid equipment errors.
Skype does not enter: what to do
If the above methods did not help, you can specify the number 8080 in the proxy settings. Sometimes the program cannot load the database. To fix the problem, you need to close the application and enter the profile at the specified path: C: \ Documents and Settings \ _Skype_user_name \. The entire profile directory should be deleted. It must first be archived. After that, you can try to open the program again. Sometimes it’s not the deletion that helps, but even simply renaming or moving the profile folder to another partition on the disk.
Do not get information from the site
Often an application fails to load the required database just because a second copy of Skype is included. Even a second exit from the program does not produce results. In this case, you need to check the hard disk for errors. You need to go to the “My Computer” folder, right-click on the C drive and select the “Properties” item. Next, switch to the “service” tab and click on the “Run Test” button. In the window, check the "Automatically fix errors" item and start the task. Then you should restart your computer and try to authenticate again. If this does not help, you need to press the key combination Ctrl + Alt + Delete, switch to the “Processes” tab and exit Skype.exe, and then try to run the program.