Rossiya Airlines began its operations in the city of Leningrad in the distant 1934. The first flights were made from Leningrad to Moscow and back.
The enterprise developed and mastered more and more new directions of flights. Over the years of its existence, it has transported millions of citizens of our country who have chosen the aircraft of the airline "Russia". Reviews indicate that all passengers were satisfied with their flights.
Today, judging by the responses, the flight company "Russia" is a large institution with offices in many regions of our country.
History of becoming
The state transport company "Russia" was officially registered in 2006, and five years later it was transformed into an aviation enterprise.
In 2011, the airline began integration into the Aeroflot group of companies. The latter is the owner of seventy-four percent of the shares, the rest is owned by the municipal authorities of St. Petersburg.
By 2013, the Rossiya enterprise had reached passenger flow of more than four and a half million people. In 2014, the flow of passengers exceeded five million people. Such a rapid demand for the services of this organization did not go unnoticed. In 2015, according to the Skytrax World Airline Awards and passenger reviews, Rossiya Airlines was recognized as the most punctual air carrier in Eastern Europe.
In 2016, the transport institution begins to open representative offices in other cities. For example, in Rostov-on-Don, Orenburg and Moscow. Passenger reviews about Rossiya Airlines testify to the dynamic development of the carrier and its conquest of the consumer services market in the field of air travel. The company's large-scale flight geography includes more than eighty routes in fifteen countries of the world.
By the beginning of 2017, the flow of passengers exceeded eleven million people. During 2017, the airflow of customers grew even more than one and a half times.
Passenger reviews of the charter flights of Rossiya Airlines put them in first place in the quality of the provision of services in the field of air travel.
The brand
The main task of the aviation enterprise "Russia" is the formation of a vivid visual image of the best transport carrier in the eyes of customers. The main mission in achieving its goals are:
- Accomplishment of a socially significant task of developing the availability of air transport for all regions of our country.
- Maintaining the population in their mobility of movement, building business ties.
- The development of domestic and foreign tourism in our country.
The corporate identity of the modernized company "Russia" is intended to emphasize the innovative development of the carrier.
What is the image of an aviation brand made of? It consists of:
- A set of bright unique graphic elements that are present on all branded media.
- The logo, which is the successor to the previous version, made in the form of an altered trace of the aircraft.
- The brand name is based on an element that looks like a blade. The pattern changes its density from the nose of the aircraft to its tail compartment, becoming more saturated, as if following a stream of air. This graphic technique visually conveys a sense of movement during flight, even when the aircraft is motionless.
- The painting of the aircraft of the Rossiya airline, according to the new corporate identity, was carried out as they entered the existing fleet.
- Each plane of the company receives the name of one of the cities of our country.
General rules of flights
The safety of aviation flights and the provision of high-quality passenger service during flights is the fundamental goal of the air carrier "Russia". Achieving such tasks is impossible without observing the basic rules of conduct by the company's customers.
In case of non-compliance with the requirements stipulated by the law on flight safety by traveling citizens, the leadership of the air carrier on board the aircraft "Russia" behaves in accordance with the following policy:
No violation of the rules of conduct for passengers on board an aircraft should be left without prosecution (administrative, criminal) if it threatens flight safety. This is important, since the life and health of people, the technical condition of the aircraft, depend on it.
It is necessary to provide the personnel with the authority necessary both to prevent violations of the rules of conduct and to prevent them immediately, since the life of passengers and the good condition of the aircraft depend on this.
Any assistance to law enforcement agencies in the prosecution and bringing of violators of safety rules to the necessary responsibility is required.
Clients of the company "Russia" have the right:
to receive all services stipulated by the air transportation conditions indicated on the ticket on the company's website in the process of issuing an electronic ticket;
to appeal to employees of the air carrier with a request to solve the problem that arose on board the aircraft;
to use portable electronic devices offline.
Clients of the company "Russia" are required:
pay for the flight in accordance with the rules of air transportation;
comply with the rules of conduct developed by the company;
comply with the requirements of the company’s employees and crew recommendations: at the airport at the check-in line, at the boarding stage, at the passenger inspection point and their cabin baggage, in the cabin before take-off and during flight;
take the place indicated on the boarding pass;
- change the place indicated in the boarding pass to another only after agreement with the flight attendant and obtaining pilot permission;
to place hand luggage in the cabin in specially designated places;
keep seat belts fastened during take-off and landing, or at the request of flight attendants;
to keep order;
switch to electronic mode any electronic devices at the request of flight attendants.
Clients of the Russia transport carrier are prohibited from:
create dangerous situations;
smoke throughout the flight;
consume alcoholic beverages;
be intoxicated;
- open packages from duty-free shops before the flight ends;
use emergency equipment without the consent of crew members;
spoil the property of an aviation company;
remove from the container animals transported in the cabin.
Meals during flights
Meals for passengers are offered depending on the class of flight, flight time, departure and direction. It can be a light snack, a warm breakfast or a full dinner, drinks or a hot drink. For flights lasting up to four hours inclusive, economy class customers are offered only cold meals. Hot food is offered only on routes lasting more than four hours.
Flight geography
The carrier "Russia" in 2018 includes more than one hundred and twenty regular and tourist destinations in twenty-two countries of the world: Thailand, the Dominican Republic and others. The airline continues to dynamically develop partnerships with leading tourism operators in our country and implements a charter flight program, contributing to the development of the tourism market.
The airline "Russia" is based in the city of St. Petersburg. She performs direct flights from the airports of Orenburg, Simferopol, Sochi, Yekaterinburg. Company branches are also open in Moscow, Rostov-on-Don and Orenburg. The main airports for the location of flight transport points of basing "Russia":
- Pulkovo, St. Petersburg.
- Rostov-on-Don Airport
- Moscow Vnukovo Airport.
According to reviews, the airline "Russia" - the most dynamically developing carrier, providing air and freight for the residents of our country.
Domestic flights
The following reviews of flights with Russia Airlines within the country are as follows:
- No delays, always all flights are scheduled.
- Aircraft carrier "Russia" is sometimes quite old (Airbus 319/320). Passengers note that sometimes TVs do not work on boards, which is very important, since this does not provide comfort during long-haul flights. For example, a flight to Sakhalin lasts nine hours.
- According to reviews of the airline "Russia" there are new aircraft in the park. For example, airliners flying to Sochi.
- Some reviews mention that the cabin is very shabby. Toilets are dirty, it is unpleasant to be there. Some passengers are forced to use uncleaned cabins if, for example, they fly with small children.
- Based on reviews of flights with Rossiya Airlines, one can judge the professionalism of its air personnel. Pilots always make soft takeoffs and landings. Flight attendants are very polite, smiling and good-natured. They are always ready to help any passenger and solve his problems that arose during an air flight.
- Meals during the flight are rather scarce, some customers complain.
Businessmen using a business class, reviews about the airline "Russia" leave not the most positive:
- The increased cost of a business class gives the passenger the only privilege in the form of a wide seat.
- At the request of the passenger, a pillow and a plaid can be issued. The cabin crew themselves do not offer this. This is extremely strange for the business class.
- TVs do not work. The flight attendants call buttons are faulty.
- Meals are poor, not different from food in the economy class. Drinks (including alcohol) are served in plastic glasses without symbols. Desserts are more than modest in size and quality.
Flight to Dominican Republic
Reviews of the airline "Russia" as an airline to this tropical country note the following positive points:
- The carrier’s aircraft are old, inherited from TransAero, but technically sound (Boing 747-400).
- Low cost of tickets in comparison with other transport enterprises.
- Pilots and cabin crew are a team of professionals doing their job perfectly. Stewardesses tactfully and efficiently serve passengers.
- Baggage excess is paid extra.
Travel to Thailand
As a carrier in Phuket about the airline "Russia" reviews are diverse. As always, tourists write both good and bad, mostly justifying poor service with a low price. Let us dwell on the important points in more detail:
- It is not possible to register online sometimes. For example, when flying from Moscow to Bangkok, it is not in real time. This is extremely surprising in the 21st century.
- The aircraft of "Russia" are quite old. Boeing for two or five hundred people. For example, the Boeing 747-400.
- On board, as a rule, TVs do not work.
- Sometimes, air conditioners do not work. According to customers, the cabin is very stuffy. It’s hard for adults to endure this stuffiness, and small children just cry, wanting to go out into the fresh air.
- The reviews often mention the professional work of the team. Pilots masterfully fly airplanes, take off and land perfectly, without causing any discomfort to their passengers. Stewardesses are very polite, friendly and smiling.
- Low cost of tickets compared to other carriers. The cost of a flight with the Rossiya air carrier, according to passengers, differs from the cost of a flight with Aeroflot by about two, or even three and a half times.
- The food is scarce. Candies do not give out before take-off. From drinks only juice of one kind is offered, as a rule, orange. This is a very small choice, because a person may be allergic to citrus drinks, and what should he drink then?
- A surcharge of one thousand four hundred rubles is possible for providing a seat at the beginning of the aircraft, and not at the end. According to the reviews of passengers of the airline "Russia", there is no difference in physical sensations between the flights at the beginning or the tail of the cabin.
- There is almost always a shortage on the sides with rugs and pillows; they are not enough for all clients.
- The seats are uncomfortable. The distance between them is very small, it is difficult for an adult to stretch his legs.
So, the conclusion is one and very simple. Low service at a low price. If you want high-quality service, then contact other Russian transport companies (Aeroflot, Transaero), which will offer you a flight at a cost that exceeds the tickets of Russia two or three times.
And the most important and interesting thing - if a passenger wants to leave a claim on the Rossiya website, the system will transfer him to the Aeroflot website. There you can buy a ticket, however, more expensive.
Indian vacation
As a carrier on GOA about Russia Airlines, the following reviews:
- Departures without delay.
- The Rossiya air fleet is very worn out (Boeing for two hundred or five hundred people), there are almost no new aircraft. The interior of the aircraft is old, but not "killed." The distance between the seats is very small, the adult is cramped. There may be an extra charge for providing a seat at the beginning of the aircraft, and not at the end.
- The multimedia system does not work on the sides . Knowledgeable passengers take tablets, e-books and other modern gadgets with them. According to the reviews of the employees of the airline "Russia," the TVs promise to be repaired for several years, since passengers regularly leave their complaints.
- Takeoff and landing are excellent thanks to the skill of the pilots. Light turbulence over the Atlantic Ocean is quite natural and accompanies almost every flight. Sometimes pilots, as noted by clients in their reviews of Rossiya Airlines, allow themselves to make additional comments about the places over which the plane flies, which is very inspiring for passengers who are tired of a long flight.
- The food is extremely scarce. Adults should take extra snacks with them.
Summary
Reviews of flights with Rossiya Airlines speak about its main disadvantages and advantages. The latter, of course, include the professionalism of the staff and the low cost of tickets. The first plus is responsible for the main and most priority element of the quality of the service provided - flight safety. The second - justifies all the disadvantages of the services provided. These include the depreciation of the fleet and a rather low level of service (poor food, a broken multimedia system, the absence of rugs and pillows for all passengers).