Surely each of you is faced with a situation where the buyer suffers from illegal actions by the seller, especially in the case of the return of defective goods. It is unfortunate, but such cases occur all the time. Moreover, if the exchange of goods is due to its inconsistency with the declared qualities, the selling party at least takes any action. The option is much more complicated when the return is accompanied by the buyer's explanations that the thing did not like or did not fit. This is where the majority of violations of the law take place.
An attempt to circumvent the basic law protecting the rights of buyers, unfortunately, is not uncommon in the practice of unscrupulous manufacturers or sellers. Therefore, before you decide to exchange goods, you must have at least a minimum of knowledge about the rights provided to the consumer. And a thorough reading of the Consumer Rights Protection Act in force in Russia since February 1992 will not be out of place.
Indeed, the aforementioned law states that the consumer is entitled to exchange goods for a similar one. But you can exercise your right with certain restrictions. You can get a well-founded refusal if the reason why the goods are returned does not comply with the list established by law. The list provided by the legislator is unconditional and cannot be expanded. It includes the following reasons: the product is not suitable for coloring, shape, style, size, size or configuration. All other claims may be left without consideration. If you are not satisfied with the quality of the purchase, then the rules for the exchange of goods provide for the opportunity to contact the seller or manufacturer within 14 days. After the specified period, all your attempts to prove your case will not succeed.
It should be borne in mind that the legislator defined two conditions for the exercise of the right to exchange goods. The first and mandatory condition is the absence of signs of the product being in use, the safety of its consumer properties, the presence of factory seals and labels. Therefore, having bought the goods, try not to damage it upon delivery home and do not remove the tags. The second condition for the exchange is any document confirming the payment made. This is usually a cash or sales receipt. But such a condition is optional, since the law provides that if the payment document is lost, the buyer has the right to refer to witnesses confirming the very fact of the transfer of money to the seller. You should also pay attention to the existence of a list of goods that, for these reasons, can not be exchanged at all.
Often, the buyer loses interest in the product and, instead of the proposed exchange, demands to return the money paid. But such a requirement is only valid if on the day of the appeal there is no similar product on the seller’s shelves.
Some people mistakenly accept the right to a replacement product provided by law for warranty obligations. It is necessary to distinguish between these two concepts. By law, you can file a claim for the quality of a product or service within a specific time period. But the legislator does not provide the right to demand a guarantee. Warranties are voluntary and the manufacturer or seller assumes them for various reasons. In some cases, this is an attempt to increase the attractiveness of products, in others - a desire to make your brand famous. But in any case, a guarantee is nothing more than a marketing ploy to promote goods and services. That is why the exchange of goods under warranty is made by each seller according to their own rules. Although no one took the right to familiarize oneself with the terms of the provided guarantee from the consumer, and all that is required for a successful purchase is to timely study the proposed voluntary obligations.