The book of reviews and suggestions is a document reflecting the quality of work of any organization. Once, in Soviet times, it was called a book of complaints. A strict commission came and immediately asked this magazine. If there were critical messages in it, they could be the cause of serious proceedings.
You will be surprised, but nothing has changed, only now this magazine is called the “Book of reviews and suggestions”. The design of this document has its own rules. It is included in the nomenclature (list) of the main
documents of the organization. And if the activity of an institution, company or enterprise is directly related to
customer service, then it simply must be.
The design of the book of reviews and suggestions begins with the fact that it is assigned an item number, the finished form or individual sheets are stitched and certified with a seal at the local office of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare. This is done so that they can not be pulled out and replaced. Yes, this is very serious. After all, the book of reviews and suggestions is still a document on the basis of which sanctions can be applied to the organization. During scheduled and unscheduled inspections, the prosecutor's office and specialists of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare require that this document be provided.
Therefore, the book of reviews and suggestions is a really working form of influence on unscrupulous performers. When can I leave an entry in the book? This can be done by anyone who is a client of the organization. Most often it is effective in shops or cafes, restaurants, if you were poorly served or you purchased bad goods, in clinics, hospitals, kindergartens, schools and social service institutions. The most important thing is that the claims are real and substantiated, you must leave your data and contact phone number. No inspection body will undertake a case without confirmation. If it comes to shops,
catering facilities or the provision of any services, you will need to keep receipts confirming that you really were in this place. Because, as practice shows, to make claims to state institutions is much easier than private companies, so any evidence will not be superfluous.
The book of reviews and suggestions should be presented at the first request of the client. If you were told that there is no such document, then you can safely threaten to write a complaint to the consumer protection society or the prosecutor’s office, or you can, “without leaving
from the cash register ”, immediately call the police (they must come). The absence of this book is already an administrative violation, for which a rather large fine is imposed, up to 30,000 thousand rubles. So if a consumer shows legal knowledge, few people contact him. After all, we always hope for the ignorance of our citizens. For the most part, we ourselves are to blame for buying services and goods of inadequate quality. It’s too lazy for us to show consciousness, we often don’t want to get involved, but the more people who start to defend their rights, the easier it will be to defend them.