A complaint to the city administration is filed on a variety of grounds according to the competence of its units. The rules for writing complaints should be considered. Knowing some of the nuances will help protect your rights. In particular, there are some subtleties regarding appeals to the head of the city.
Competency Issues
The city administration is the grassroots level of management of the country's territories. In addition, there are centralized structures that perform separate functions. For example, the Pension Fund or the Ministry of Internal Affairs. If you do not go into details, the structure of the administration includes departments or departments (department of urban economy, social policy, etc.). Note that municipal level administrations also carry out state functions delegated by the regional authorities.
Deputy mayors or heads of administration carry out tasks to control the activities of certain units. In addition, special commissions may be created that examine complaints on particular issues, permanent or temporary. At the regional level, a normative act regulating this process is adopted. A complaint to the city administration is filed on the basis of this.
What kind of statements are being addressed
Officials act according to a certain scheme, according to plan. For example, road repairs are not spontaneous. To this end, a study of their condition is carried out, then funds are budgeted.
There are exceptions when citizens come up with a problem:
- violations in the field of social protection;
- violations in the field of construction of new buildings, reconstruction of existing buildings;
- violation of sanitation;
- violations in the activity of housing and communal services companies;
- transport system problems.
It is possible that it is necessary to file a complaint with the city administration against an official, his illegal actions or, conversely, evasion of duties.
Document Requirements
Complaints to the city administration relate to citizens' appeals by law and the requirements specified in the relevant law are presented to them.
What should be indicated in the document?
- the head of the unit where the complaint is written;
- the department of the city administration, in whose competence the consideration of the appeal (it is worth going directly to the chapter as a last resort);
- information about the applicant (surname, name, patronymic, place of residence and address for sending correspondence);
- a description of the controversial situation, the norms of the law, violated, according to the applicant;
- requirements of the applicant with reference to the law (the powers available to the administration must be taken into account);
- an inventory of the documents attached to the application or their copies;
- date and signature of the applicant.
Some nuances
A statement written on paper should be readable. It is forbidden to send anonymous documents, or signed in such a way that it is not clear who sent them.
How to make a complaint to the city administration? The document should state facts and references to the norms of the law, it is advisable to confirm your arguments with documents, photographs and other evidence. As the latter, video materials are also suitable. Do not allow emotional expressions in the text, let alone insults.
The law gives the right not to respond to an appeal if a question has been previously considered and resolved and multiple answers have been given.
The nuances of transferring documents
Papers are handed over to the office. It is a single receiving window where all correspondence falls. From there, having passed registration and initial processing, it is transferred to competent specialists. Knowing the telephone number of the city administration, the applicant will be able to clarify the time for receiving documents and receive other general information.
How to protect yourself from the fact that the application is guaranteed not to be lost? Ask for a copy of the acceptance mark. The official will indicate the incoming number on the paper, the date of adoption and put his signature.
If it is not possible to go to the administration, the complaint should be sent by mail. The notice and the list of attachments serve as protection against the loss of letters or copies of attached documents.
Complaint from several people
The law allows you to appeal to the city administration with a collective complaint. A sample of this paper is different in that it is necessary to provide information about each applicant. In this case, sheets with the full name, signatures of citizens and their contacts are attached to the application.
The filing of such a complaint is considered more effective and makes people more attentive to the request. The many signatures show how much the public cares.
Filing such a complaint does not require a power of attorney from all signatories of the application, it is enough for one of the citizens whose name is on the list to transfer it to the administration.
What is the difference between an open letter
Typically, documents are submitted to the office, then reviewed by specialists, an answer is prepared, and then sent to the applicants. At the same time, there is no talk of any publicity. An open letter to the administration is a statement published in the press and other media. It can be simultaneously transferred to the administration. The creation of resonance, as practice shows, has a positive effect on resolving the issue. He is entitled to send both one person and a group of applicants.
Appeal to the head of the city
The head of the administration is also called the mayor of the city, in some cities this term is used in official documents, and not just in colloquial speech. It makes sense to contact him if the decision of the officials subordinate to him did not suit the citizen.
The appeal is drawn up according to the scheme described above, only the full name is noted. official. In addition, a note is made that previously the issue was unsatisfactorily resolved and a copy of the letter from the administration is attached.
People have the right to address officials orally. For this purpose, a secretary is present at the reception, who enters the information into the personal reception card. A written response is sent to citizens about the results of the review.
Written statements are also accepted through the office. The reception room of the head of the city administration works according to the schedule, in the sense of direct communication with people on emerging complaints. If a statement is received on a matter not yet considered before, the materials are transferred by instance down to one of the departments.
Emails
Someone else uses the phone of the city administration to complain, someone is already resorting to modern means of communication with officials. In all regions, electronic services are being received to receive calls to city administrations.
Complaints requirements are the same as described above. The feed scheme is different. This is not to say that it is the same. Somewhere, a single service is used, and with it, applications are redirected to the appropriate departments. In other regions, a different approach is applied: all bodies or departments included in the administration have their own email addresses where applications are sent. For example, complaints addressed to the head of the city are accepted at a special address. By the way, registration is denied if it is directed to the wrong address, although the law requires it to be redirected to a competent person.
Another point is the limitation of the volume of text and scanned copies of documents attached to the application. Because of this, voluminous complaints are conveyed in more familiar ways.
Electronic services exclude the use of digital signatures, you only need to indicate your last name, first name and patronymic and place of real residence. The system does not pass the complaint if the form is filled out incorrectly.
Finally
Complaints to the city administration are filed on a variety of occasions. The requirements for them are the same and must meet the requirements for citizens. For example, anonymous documents and those whose text contains offensive language are not accepted. If earlier the appeal on the same issue has already been considered, the new one will be left without consideration.
Today, with the development of technology, the use of electronic services is proposed. Their use is based on general rules, but there are some nuances, for example, the permissible file size.