A sales assistant is one of the most sought after vacancies to date. As a rule, employers present candidates with a minimum of requirements: pleasant appearance, sociability, sometimes stress resistance, responsibility and focus on results. In other words, everyone can become a sales consultant at first glance. However, not all so simple. Let us consider in more detail the responsibilities of the seller-consultant and the features of his work.
To begin with, the duties of the employee and the requirements for him may differ, depending on the specifics of the store: household appliances, clothes, shoes, haberdashery, perfumes. As a rule, if we are talking about a complex technique: cell phones, television and video equipment, washing machines, refrigerators, cars, etc., then applicants are required secondary specialized, or even higher education. The duties of a sales consultant include a demonstration of complex new products, an explanation of the principle of operation of a particular device, which is rather difficult to do if a person himself has difficulty understanding what each button is for and what gives some additional function. The buyer can ask a question about installation, repair, configuration, and a qualified store employee will definitely give professional advice.
Talk about the product so that they want to buy it, and not just list the functions, properties and characteristics is also the responsibility of the seller-consultant. Professional trainers teach trainees to "tastefully" describe technology in terms of benefits and benefits for consumers and NLP technology. However, technology is technology, and you cannot do without the initially developed communication skills .
The duties of the seller-consultant also include the display of goods, the replacement of price tags when changing prices, the sticker of protective magnets, and periodic audits. In the absence of movers, it is subject to verification of the goods sold (its configuration and performance), registration of the warranty card. In some networks, the seller is required to offer a certificate of additional service and convince the buyer of the need to purchase it.
He must also make a purchase - write a check or give an extract, conduct it to the cashier. If the store holds any promotions, he must inform the buyer about this.
The duties of the clothing sales consultant include unpacking, ironing, assistance in fitting. The employee must submit the thing for fitting, and when the buyer leaves, hang everything in its place.
The duties of the seller-consultant of the mobile phone salon include informing the consumer about the services of mobile operators, existing tariff plans, as well as concluding a contract for connection, obtaining a loan, paying the buyer at the cash desk for purchased goods, replenishing the account, including using cards.
In small stores, the sales assistant is required to monitor the cleanliness of the store, the cleanliness of shelves and goods instead of cleaners.
Moreover, regardless of the place of work, he bears material responsibility and must monitor the safety of the goods. In the event of a conflict, he is obliged to try to resolve the dispute on his own as politely and correctly as possible.
The sales assistant must comply with the standards adopted by the company: wear the uniform, communicate with customers using the recommended phrases.
In general, the functions of a sales assistant may vary, depending on the place of work. In small shops or departments, he can additionally perform the functions of a loader, cleaner, loan expert, cashier. In large, as a rule, the job responsibilities of each employee are clearly delineated.