Often a complaint to the education department becomes the only way parents can achieve justice for their children. Considering that children of preschool and school age spend quite a lot of time in kindergartens and schools, dads and mothers should be sure that the child receives everything that he needs for development.
Statistics show that not all Russian schools create favorable conditions for the mental, creative development of the younger generation. A complaint to the department of education is often the only way to solve a problem.
Powers of power structures
The Ministry of Education of the Russian Federation is an executive authority. It exists in each individual subject of the Russian Federation. The Department of Education is a municipal authority that functions by decision of the legislative assembly. Among the main powers with which they are endowed, we note:
management of educational organizations located in the territory subordinate to them (including institutions specializing in extracurricular development);
providing citizens with conditions for the realization of their right to receive a quality education;
the creation of techniques for the operation of OS and their management;
provision of budget funds and control over their use;
monitoring the implementation of the legislative framework in the educational field
If we carefully examine the tasks that the department performs, we can conclude that a complaint to the education department can be filed in case of violation of at least one of these points. For example, the basis may be poor performance by the teacher of his duties, requisitions from his parents, non-compliance with safety rules at school.
Inversion algorithm
In order to resolve a controversial issue, you must first write down your complaints. How to write a complaint to the department of education? It is important to state thoughts consistently in the statement, to avoid excessive emotionality. Before writing to the department, parents can contact the director of the educational organization in which their child is studying.
Often the school principal is not aware of the offense. After the appeal of the mother (father), an official audit will be carried out, as a result of which a decision is made on the presence (absence) of the subject of the conflict.
If no measures are taken, or the head of the school deliberately delays the consideration of the appeal submitted by the parents, the next step may be a complaint about the director of the school to the department of education.
Even if parents immediately write a statement to the regional authority without contacting the school, it will still be “lowered” to the educational institution first. At the same time, the time period for its consideration increases by 7 days, so it is such a time period that is provided for by legal norms for redirecting an appeal to the appropriate state body.
What to look for
Note that a complaint about a school to the department of education should not contain profanity, as well as threats to the given department. Otherwise, employees of the ministry may bring the applicant to administrative responsibility, and the application itself will remain without consideration.
Spelling rules
It must be remembered that the structures to which the appeal is submitted are official government bodies. Therefore, they are subject to the rules for working with citizens' applications, which are described in Federal Law No. 59 (2006). A complaint to the education department is subject to official registration, so it is necessary to indicate exactly where the applicant is applying.
If there is no information about the head of the ministry of education of a particular subject, you can limit yourself to writing the name of the state organization. Further, it is important to indicate the subject of the Federation, for example, the Vologda Oblast.
It is obligatory to indicate in the address the coordinates (phone number, residential address, last name, first name, middle name) of the person submitting it.
Useful Tips
The complaint to the Department of Education, a sample of which will be presented below, involves a detailed description of the text of the situation, which, according to the applicant, is a direct violation of the legitimate rights of his child.
Since the response to the request will be given in writing, it is important to indicate a valid mailing address. When applying through the electronic reception, you must also write the email address of the applicant.
A complaint against a teacher to an education department should not contain offensive phrases. It is supposed to indicate the problem, to state all the facts that concern it. At the end of the application is a number, followed by a personal signature of the applicant.
An appeal to the Moscow City Department of Education can be supplemented with documents, video or audio recordings, certificates that are directly related to the conflict.
Feed options
If the appeal is submitted personally, it is better to make it in duplicate. One remains with the applicant, the department puts the registration number on it, and the second package of documents is taken away by the education department of the city of Moscow or another federal subject. Then he begins a check to identify the facts indicated in the appeal.
There are several more options for submitting appeals. Any authority involves the reception of citizens. Competent employees according to the schedule, which is approved by internal documents, receive complainants. You can clarify the place, time, as well as the days of personal reception on the official website of the ministry or by phone of the reception.
If it is possible to immediately resolve the issue indicated in the appeal, the answer will be given verbally. Otherwise, a thorough check will be carried out, all the facts noted in the appeal will be revealed, a written response will be given within 30 days to the address indicated by the applicant.
If during the investigation it turns out that this time is not enough to give a full answer, the time period increases, which is notified in writing to the person who filed the complaint.
The structure of the education department is such that it has a department whose responsibilities include assessing the quality of education and upbringing in subordinate schools, kindergartens, lyceums, and gymnasiums.
If the answer is not satisfied
In the event that after the completion of the proceedings on the submitted complaint no measures were taken to hold the perpetrators accountable, it is possible to challenge the decision in the administration of the Moscow Region, as well as in the regional government.
In order to provide oversight in this area, the Federal Service for Science and Education was created. This body has the authority to monitor compliance by educational organizations with laws and norms, educational standards. To do this, the department organizes scheduled inspections, as well as unscheduled control, the basis for which is the appeal of citizens.
Complaint example
We offer a variant of the appeal, which is submitted by parents to the department of education of the subject of the Russian Federation.
To the Ministry of Education of the Arkhangelsk Region (the address of the department is indicated)
Name of official from Petrova Irina Vasilievna (address and telephone number)
teacher complaint
The basis of this appeal is the negligent attitude to their official duties as a teacher at MOU No. 1, in which my minor child is studying. September 15 this year, my son came home upset. When asked about his bad mood, the child replied that, with the whole class, the teacher called him "the fiend of hell." I asked my son to explain what provoked the teacher to say such terrible words.
The son replied that he simply bent under the desk to pick up the handle, which accidentally fell off the table. I believe that such actions are a direct violation of the ethical standards by the teacher. The teacher publicly insulted my child in front of the whole class. The next day, I turned to the director of the educational organization with a request to find out the reason for the teacher’s similar behavior, wrote a statement that was officially registered by the school secretary in the incoming documentation journal. The head of the school assured me that they would take measures, the perpetrators were punished. However, two weeks later, my teacher kicked my son out of the lesson without explaining the reason. In the electronic diary, I found that my son became a two-in-one in mathematics, although in the last academic year he was the winner of the regional Olympiad in this academic subject. No action was taken by the principal. Please understand the situation, punish the guilty persons, protect my son from the unprofessionalism of the teacher.
09/17/2017 Petrova
To summarize
Increasingly, complaints are being received by the prosecutor’s office, the ministry of education, and municipalities about unlawful actions by school teachers. Of course, not all claims made by parents are well-founded. How to protect a child?
Where to contact parents with whom the school requires money for repairs, the purchase of educational literature? A complaint with a detailed description of the situation can be submitted to the Department of Education, the Prosecutor's Office, as well as to the Ministry of Education of the subject of the Russian Federation.