The consumer is always right. This rule of trade has been valid for many decades. Therefore, the law seeks to protect the rights of buyers so that they can only purchase goods that they really need and meet certain requirements. That is why in our country there are many rules, standards, regulations and other regulations that are aimed at protecting buyers from the arbitrariness of sellers.
One of the main measures that the legislation provides for is the buyer's right to exchange or return the goods. The rules for returning goods to the store are established in the Civil Code, as well as in a number of well-known documents. The specified normative acts provide for the conditions and procedure, the rules for the return of goods. And every customer should ideally know them. It is important to consider that the rules for returning goods to the store provide for two main situations. Firstly, when products of good quality are returned, and secondly, when it comes to goods of inadequate quality. Consider each of these situations.
The rules for returning goods of good quality include the following. If the buyer has purchased a product that did not fit him according to criteria such as style or size, then within two weeks he has the right to exchange it for other products of the same quality. It is important to note here: the rules for returning goods to the store provide such an opportunity only for a non-food group. However, not all non-food items can be returned. The government sets a list of such products that are not refundable. These include, for example, personal care products. We also mention a moment worth paying attention to. The rules for returning goods of good quality stipulate that only goods with respect to which there is evidence that it was purchased from a particular seller can be returned. This does not have to be a check, but in any case there must be such evidence.
As for the situation when products of inadequate quality are returned, the legislation here provides for several options for action. The consumer can independently determine what he wants to get from the seller if he sold him the goods of inadequate quality. The seller can either exchange it for products of good quality, or independently correct the defects in the product, or reduce the price of it.
It is important to remember: the rules for the return of goods provide for such actions only if the buyer was not notified of his shortcomings before he purchased. If the buyer knew about the shortcomings of the goods, but still agreed to purchase it, then he has no right to change it. In addition, it is also worth remembering that the seller is absolutely not obliged to return the money to the buyer. Of course, if he does not have a similar product , then he will have to return the money, but if he has other such products, then he can only exchange it for low-quality. The only case where the law provides for a refund refers to the acquisition of technically sophisticated goods. The list of such goods is also established by the Government of Russia. Such products, for example, include cars and digital video cameras.
Summing up, we can say that the legislation provides for very effective methods of protecting the population, the rules for returning goods to the store. However, you must know the conditions under which this protection can be implemented. Otherwise, even if the consumer has the right to exchange products, but he has not fulfilled the stipulated conditions, he is unlikely to be able to protect them.