All users of Internet services, whether it is an advanced user or a novice amateur with zero knowledge of global network technologies, sooner or later there may be a problem, so to speak, non-entry. And the torment begins: "How is it? The browser is in order, there is an electronic box, but I can not go into the Yandex mail ...".
What to do and who is to blame?
The analysis of this dramatic situation should begin with the second part of the sub-heading of the question. That is, to the question: “Why can’t I enter the Yandex mail?” One can almost always answer: “Because ... It’s my fault!”
For, most likely, you forgot your password. Or login. Either one or the other was remembered correctly, but this pair (login-password) is from another mailer. This happens very often, especially in cases where several people use the same computer. And each of them has its own mailbox.
As an option - incorrect spelling of any part of the key. Or the wrong keyboard layout is included. Or the banal Caps Lock is activated , which can ruin the password.
What to do? Remember. Ask for help from a friend to whom you wrote at least once from this e-mail. Perhaps he will tell you your login. Track layout and caps lock. Find where the password was written. In the end, you can go through the password change procedure, if you can not restore it in another way.
Yandex writes: "Your login is blocked"
It’s clear that without a login I can’t access Yandex mail. But why did this happen? Apparently, your mailbox was hacked and served as a spam mailing point. But there is no disaster anyway! If this your username is only blocked, but not deleted from the Yandex database, then you will be asked to contact the mailer support service on the password recovery page for help. Do not forget to remember or write down the new password, because the old one will be already incapable.
Error 404"
It happens that the site does not open at all. This means that there is a connection problem. You can laugh, but first you need to make sure that you pay for the services of your provider on time. If everything is okay on his part, but you still can’t get on Yandex’s e-mail, and you can’t even run this service at all, this may mean that there is someone between him and you. Rather, something.
It can be a proxy server or some kind of firewall. You can try disabling them for a while to make sure that they do not interfere with the connection to the server.
If the disconnection didn’t reveal anything, write to the support service: “I can’t get into Yandex mail ...”, etc. Indicate the number and text of the error displayed, the address that you see in the browser window, and even better, take a screen and send it to the support service, let them study. Attach a detailed description of the page you are on to the photo, along with a step-by-step recreation of the path that you went there. Be prepared to answer questions about your proxy server, antivirus and firewall.
If the browser swears that the connection is unreliable
Or the fact that he can not verify some kind of security certificate.
In this case, make sure that the address of the site is spelled correctly in the address bar , with a slash after "ru". If you are sure that you are trying to log in precisely to Yandex, and the browser is unshakable in your desire not to let you in, check the following:
- Real time and date are the same as those set in your computer settings.
- Your operating system has been updated to the latest version.
- Just in case, you can disable the encrypted connection scan in your antivirus settings.
Did not help? Write letters. Do you remember? Yes, that’s it: I, so-and-so, can’t get into Yandex’s mail, but I really want to ... and so on.
What if I managed to get in, but everything looks terminally ill?
Well, that is, as if someone there waved a club well. The reasons may be all in the same proxy or firewall. Try disabling them for a while and starting the browser again.
A possible cause of a "broken" mailer may be an outdated version of the browser. Try updating to its latest version. By the way, it makes sense to try to start from another browser, and if the reason is in it, then you will immediately see what needs to be done.
Did not help? Write! Remember? .. The main thing is not to panic! There is always an answer to the question of why not go to the mail. And from any, even the most difficult situation, there is always a way out. And usually this exit is always somewhere nearby.