Perhaps each of us faced this situation: I bought a thing, but at home I found that it does not fit. The refrigerator is not included in the opening, the blouse bought by the child turned out to be large, and the iron presented to Mom’s birthday turned out to be exactly the same as Aunt Klava presented. In general, situations where the purchase was not needed for one reason or another, a lot. If the product costs nothing at all, most will simply give up. And if the bill goes to thousands?
The law allows you to return the goods within 14 days to the store if it did not fit in one way or another or simply did not like it. Why is such a period given? Firstly, a person can purchase goods in another city and it will take him several days to return and exchange the purchase. Secondly, as is often the case with gifts, a thing is bought by a certain date, and until that time it simply lies and does not get, and does not try on.
That is why it is given 14 days to return the goods - so that the person has time to evaluate it and return to get it. However, often people try to abuse this law. The most striking example bordering on fraud is the return of a used item. For example, sometimes a dress is required by a certain date, but you don’t really want to buy it - it's expensive, and you can only wear it once. So they are trying to return used clothes or goods that were used 10 to 13 days after purchase. In this case, you should immediately make a reservation that the law allows the return of goods within 14 days only if it is new, whole, all the tags and labels are kept on it. It is very easy to find that the product has been used - there are stains on the clothes, the smell of sweat, if the item was in the wash - the smell of powder. The technique may also have scratches, stains, smudges of detergents or the smell of food. Based on all these signs, the seller has the right to refuse the buyer a refund.
In which case is it impossible to return the goods within 14 days?
- If the product is classified as food.
- If it is a cosmetic or perfume.
- If the goods are sold in different sizes - fabrics, braid, linoleum, carpet, cable and other similar ones.
- Personal hygiene products: toothbrushes, epilators, machine tools, massagers, wigs.
- Medications.
- Products intended for the treatment or prevention of diseases - such as bandages, contact lenses, dental floss.
- Jewelry and precious metal products.
- Weapons and ammunition.
- Poisons, pesticides and household chemicals.
- Underwear and hosiery.
- Furniture complexes, sets and sets.
- Animals.
- Plants.
- Non-periodical print media.
- Household goods with established warranty periods.
If the purchased product is on this list, and at the same time it is in good condition, then it is impossible to return it by law. The only thing is that the seller can make concessions and return the money or exchange the thing as a goodwill gesture.
By the way, the return of goods within 14 days is carried out in the presence of a check. If he was lost during this period, then you can prove the fact of the purchase by presenting testimony.
In this case, the product should be replaced with a similar one of the color, configuration, configuration and size, which will suit the consumer. What to do if another product is not needed, but money is needed? In this case, you can insist that the required replacement product is not on sale. For example, ask for the exact same dress, but with pearl buttons in blue, or a table 10 centimeters narrower (despite the fact that the furniture already comes in standard sizes). In other words, ask for a replacement product that the seller will not be able to provide in principle. In this case, he will simply be forced to return the full amount within a week.