Consider what business communication and its types. Under it is usually called the process that occurs during the exchange of information. Features of business communication is that it is supposed to take into account work experience, the results of joint activities aimed at achieving the goal are used. Similar nuances are used during interviews with candidates for vacancies.
Classification
Analyzing the features of business communication, we note that conditional classification is assumed for him. Allocate direct contact, as well as indirect communication. Let us dwell on the first form.
Direct contact
Features of business communication of this type in maximum efficiency. It is characterized by emotional impact and suggestion. Direct contact is optimal when conducting business negotiations, identifying personal characteristics of candidates for vacant positions.
Features of business communication are that it is associated with the setting of specific goals and objectives, requiring a certain resolution. This makes it impossible to stop negotiations between partners at any time interval.
If you can choose any abstract questions for friendly communication and you can stop such communication at any time, then at a business meeting such negligence leads to serious economic consequences, loss of business partners, suppliers, consumers.
Options
What is important to know about the rules? Business communication involves several variations, each of which has its own distinctive characteristics:
- conversation;
- Conversations
- visits;
- meetings;
- public entry.
Currently, commercial structures and individual entrepreneurs cannot rely on successful business if employees of the enterprise are deprived of discussion skills. A feature of modern business communication is its penetration into all spheres of public life.
Competence is associated with success or failure in each specific area: production, science, trade, art.
Effective business communication of businessmen, managers, organizers, employees who are associated with the sphere of management, individual entrepreneurs, requires the ability to adequately and timely respond to the situation. Such skills are a prerequisite for success in the professional field.
Distinctive features
What are the main tasks of business communication? First of all, it helps to establish full partnerships between all participants in the transaction. The construction of official contacts is carried out on a respectful basis, taking into account common interests and needs.
The psychological characteristics of business communication are an important aspect for achieving success in business. With the help of such interaction, creative and labor activity significantly increases, which positively affects the final result.
The chances of achieving success in official, entrepreneurial activities, career advancement depend on the ability to behave with people during a conversation, the skills of building a dialogue.
Success in science and technology is only fifteen percent dependent on professional knowledge, and the remaining 85% is associated with the ability to communicate with other people.
Business communication structure
The characteristic of business communication is associated with five main phases:
- beginning of the conversation;
- information transfer;
- argumentation;
- a refutation of the statements of the interlocutor;
- decision making.
How to build the beginning of a conversation? It is necessary to clearly describe its purpose, introduce interlocutors, choose a topic, identify the person leading the conversation, and announce the sequence of consideration of the main issues.
What else do the rules imply? Business communication ends in the reverse order. The host takes the floor, addressing the other participants, announces the end of the conversation.
Important points of communication
The characteristic of business communication involves establishing various ways of contact with the interlocutor:
- It is important to pay close attention to informative and concise introductory expressions and explanations.
- Mandatory is the appeal to the interlocutor by name and patronymic.
- A certain appearance is needed: smartness, clothing, facial expression.
The tasks of business communication include demonstrating a respectful attitude to the person of the interlocutor, his interests and opinions. The conversation should be built in the form of a dialogue formed on the basis of responses and counterarguments to them.
National features of business communication in Russia consist in mixing personal and social relationships, which often negatively affects profit.
Features of comments in business communication
The interlocutor’s remarks indicate that he carefully listens to the lecturer, monitors his speech, analyzes the quality of argumentation, and ponders the essence of the material presented.
National features of business communication are manifested in the length of the conversation, the seating of its participants at the table, in response to comments.
The arguments of the interlocutor should not be considered as an obstacle to the conversation, but as a means of facilitating communication.
What is characterized by business communication and its types? There are several types of comments related to it:
- ironic;
- prejudices;
- unspoken phrases;
- subjective phrases;
- objective phrases.
The specific features of business communication are closely associated with comments, so we will dwell on them in more detail.
Unexpressed remarks arise in cases where the interlocutor does not have time to say that he did not like what he would like to clarify.
Prejudices are considered to be reasons that cause unpleasant remarks, especially in those situations when the interlocutor has formed an erroneous point of view. This position is based on emotional ground, so it makes no sense to use any logical arguments.
Often the cause for prejudice is the national characteristics of business communication.
The interlocutor uses aggressive argumentation, puts forward some requirements, sees only the negative parameters of the dialogue. Among the reasons for this attitude is often antipathy, a negative attitude towards another participant in the conversation.
In such a situation, it is first important to find out the point of view and motives of the interlocutor, and only after that look for ways to establish full-fledged business cooperation.
How else can you describe business communication and its features?
For example, acrimonious (ironic) motifs appear in it. Their cause may be a poor mood of the partner, a desire to test the patience and patience of the interlocutor.
In fact, often such remarks are in no way related to the topic of the conversation, but they can be defiant, offensive.
How to behave in such a situation? First you need to understand how serious is the statement of the interlocutor. For example, you can answer him with a witty expression, smoothing out the emerging conflict, moving to a constructive and mutually beneficial business dialogue.
The mechanisms
What is characterized by business communication? Its types and features affect the effectiveness of negotiations, the degree of understanding between partners, employees, as well as employee satisfaction in the results of their activities. They also affect the psychological and moral microclimate within the company. Almost all the problems of modern business are directly related to communication - the transfer of thoughts, feelings, bringing them to a conscious perception by other people.
For example, managers spend more than half of their time working to establish a dialogue with customers and partners.
What else is important to know about a business partnership? Its goals and types are associated with the specifics of information transfer, the development of effective mechanisms for obtaining material profit by a company, an individual.
Currently, an experienced leader spends most of his time not at all resolving financial, organizational, and technical issues, but resolving psychological problems that arise during communication with subordinates, partners, and colleagues.
What is the specificity of business communication? Its types and forms are needed to optimize commercial, industrial, educational activities. It is such a dialogue that allows us to solve not only organizational and commercial issues, but also interpersonal problems.
Patterns of business relationships
These include the following points, which we dwell on in more detail.
The dependence of communication on the perception of the interlocutor is to understand the image of another person, which is formed on the basis of an assessment of his behavior and appearance. People differ in social status, intellectual abilities, life experience. That is why in the process of perceiving the interlocutor, mistakes are often felt associated with social inequality, which are called factors of superiority.
If business communication is conducted with a person who surpasses you in some respects, we consider him to be a positive person than equal in intellect and life experience.
If communication is conducted with subordinates, then many bosses, sensing their superiority, underestimate the quality of employees, while making an unrecoverable error, which will lead to a decrease in labor productivity.
The functioning of the attractiveness factor is associated with a reassessment of a person’s qualities based on his appearance. With an unattractive appearance, the employee’s professional skills are often not immediately taken into account.
Among the main mistakes made in business ethics, we also single out the formation of attitudes towards people based on public opinion. People far from always adequately evaluate their colleagues, forming an initial impression of them. It clearly does not reflect all the advantages of a partner. It takes a sufficient amount of time to change this initial position, which leads to serious material losses, the creation of an unfavorable psychological climate within the team.
Business communication and its forms depend on various factors, therefore it is so important for each specific dialogue to identify the most optimal conditions.
Inadequate self-esteem, involving the understatement or overestimation of one's skills, is often the cause of problems that arise in the process of business cooperation.
Distinctive features
There are situations associated with changes in the transmitted information. As the main reasons for this phenomenon, we note:
- different interpretations of information related to language capabilities;
- differences in intellectual development, level of education, needs of interlocutors.
In order for business communication to be constructive, it is important to build trust. What is meant by this term? This includes an open demonstration of their intentions, a positive attitude towards a direct partner, business competence, and the desire to eliminate all misunderstandings that arise.
Among the obstacles that make constructive communication impossible, professionals identify the following reasons:
- social barriers that lead to misunderstanding, suspicion, cause a blockage of interpersonal communication;
- ethnocultural barriers affecting the perception of other peoples;
- psychological obstacles (importunity, shyness, isolation), lack of normal communication skills.
Principles of normal cooperation
These are generalized, abstracted representations that allow those who rely on them to correctly formulate their own behavior, actions, attitude to any event.
The principles of business communication allow any employee in the organization to use the conceptual platform for actions, interactions, decisions.
- The first principle involves the use of a gold standard. Within the framework of the official position, one should not be allowed to the management, subordinates, colleagues, clients of such actions that one would not want to see in relation to oneself.
- The second principle is to maintain fairness when dividing raw materials, material and financial resources between employees.
- The third principle is the mandatory correction of any ethical violation, regardless of who and when it was committed.
- The fourth principle is related to the official conduct and actions of the employee. They are recognized as ethical when they contribute to the development of the company in terms of morality.
Among the principles there are also recommendations on the combination of individual labor and collective activity, the desire for conflict-free relationships within the team, when communicating with partners and clients.
It is difficult to imagine at least one person connected with the sphere of entrepreneurship and business, who would currently be able to avoid the process of communication with company personnel, partners, sales representatives, government agencies, judicial authorities, contractors and agents. In order for the cooperation to be successful, it is necessary to possess basic knowledge and skills from the field of psychology of business etiquette.
The ability to adequately and correctly behave in the process of such communication is a complex component of a successful entrepreneur and a high-class leader. Conflict-free is the quality that is necessary in the business world to achieve success, obtain stable profits, and establish mutually beneficial relationships with partners.
Conclusion
Currently, each person devotes quite a considerable time of his life to joint activities, business communication. Questions regarding such relationships have always been of particular interest to sociologists, psychologists, philosophers, as well as specialists who seek to generalize their own experience in business communication in a certain field, to connect it with the moral standards accumulated over the centuries of the existence of human civilization.
A feature of business communication is the fact that it is this etiquette that is considered a form of circumvention accepted in the service. Its main function is to create certain rules that contribute to the establishment of mutual understanding between people.
Recently, the term “ethics of business communication” has appeared, which includes a number of issues related to the official (business) environment.
Its actual founder was Peter I, who took foreign ideas when creating the “General Regulation” in 1720.
It is difficult to talk about a culture of behavior in business cooperation without observing certain norms of speech (verbal) etiquette associated with manners and forms of speech, a certain vocabulary.
Business communication (its goals and types are discussed above) can be considered the result of continuous work aimed at choosing the best forms of relations in the production sphere. It distinguishes norms developed vertically (for contact between subordinates and the leader), and horizontally (between equal members of one team).
For example, there are certain phrases involving greeting with customers, between partners, compliance with which is a prerequisite for business ethics.