The manufacturer provides a guarantee for each product purchased. Its essence lies in the fact that during the warranty period the goods will not change their consumer qualities and will perform the declared functions. Otherwise, the buyer has the right to return or replace the defective sample with a similar one. In this article, we will talk about how to check the Apple warranty and what types are available in the Russian Federation.
Standard Warranty
By purchasing any Apple equipment, the user automatically receives two guarantees for the selected product at once:
- Annual limited provided by the manufacturer.
- Two-year (it is guaranteed by the law of the Russian Federation "On Protection of Consumer Rights").
Timing is calculated differently. In accordance with the law, a guarantee occurs at the time of purchase or receipt of the ordered goods. The limited warranty provided by Apple is effective upon activation of the device. For example, an iPhone bought in advance, as a birthday present, which has lain for several months in a box, will receive a company guarantee only at the moment when it is turned on by a birthday person by registering under his ID. At the same time, the period specified by law will already be calculated in months from the date indicated in the sales receipt.
In addition, from the moment of activation of any "apple" device, the user receives ninety days of free technical support via telephone line. You can check the Apple warranty and the expiration date for phone calls for consultations at the same time on a special page on the company's website.
Extended option
In addition to the standard automatically granted privileges, the user can pay for an extended warranty service and service plan. This program is called AppleCare Protection and is not available on all products of the company. In Russia, it can be ordered for the following products:
- All kinds of Mac computers.
- IPod music player.
- Apple Thunderbolt Display Monitors.
- Set-top box Apple TV.
The cost varies widely and depends on the category of goods for which an extended warranty is purchased. Its validity period is three years. Throughout the entire period, the user is entitled to a free call to the service by phone. Check Apple warranty for those. Support for this program can be on the same page as the standard one.
Among other things, there is still an international guarantee. It is understood that authorized service centers operating in Russia, as part of its implementation, must service all “apple” products regardless of the country of purchase. In fact, everything is somewhat more complicated. This type of warranty service will only cover devices that are officially registered and certified for distribution in the Russian Federation.
Service status
As we already said, in order to find out the service status of your “apple” device, you need to go to a special page. You can check the Apple warranty on the serial number on it. Once on this page, you will find only two fields for entering text. In the first, you must specify the device number, and in the second, a test captcha.
The issued certificate of service status contains a maximum of four items:
- Valid date of purchase of the device.
- The state of technical support by phone with the date of its end.
- The right to warranty repairs.
- AppleCare Extended Warranty status if purchased.
All items are additionally accompanied by color status indicators. Checkmarks on the green field correspond to the current paragraphs, exclamation marks on orange - expired. In some cases, when checking Apple’s warranty in Russia, you can see an exclamation mark on a blue box. For the user, this means that the right to warranty repair does not apply to his device. The reason will be indicated, but usually it is the acquisition of goods abroad.
Check for iPhone, iPad
To check your mobile device for Apple’s warranty, you’ll need to enter its serial number. For devices running on iOS, it can be recognized in several ways:
- Look at the box in which the device was at the time of purchase.
- Go to settings, “General” - “About this device”.
- If the device synchronizes via Wi-Fi with iTunes, look in the information field.
- Go to the Apple ID management page and see the serial number for the attached device.
On the company's home page, in the top menu, select "Support" and scroll to the "AppleCare and Warranty" section. To enter the serial number for verification, you will need to select the interactive link "Is there still a guarantee for my product?".
Checking Macs
On computers, you can check the Apple warranty by using the menu with the apple logo located on the top information panel. Selecting "About This Mac" will open a window with the characteristics of your device. The serial number will be indicated by the last item. Further actions are similar to those already described for mobile devices.
You can check the Apple warranty on the Apple computer in one more way. In the called window with the characteristics of the device, go to the "Maintenance" tab. Select "Check Service and Warranty Status" here. The technical support page opens, where you only need to enter a confirmation captcha. Your device will automatically transmit the serial number, and it will be indicated in the corresponding field.
Special programs
On the Apple Technical Support page, you can find data on advanced replacement and repair programs that the company runs for all users of certain types of devices that have been identified as factory defective. If your device falls under the description of a detected defect, you can go with it to an authorized service center for a free replacement or repair.
A list of such centers is provided on the page describing the program. Additional information posted there directly warns users that ongoing events do not affect the current warranty. In other words, you can eliminate the detected defect for free, but the warranty period of your device will not be changed.
Another item of additional information reports that if, prior to the announcement of the repair program, you contacted the service with a problem and incurred financial costs for servicing the device, the company is ready to compensate for them. Of course, the fact of such treatment will have to be confirmed with a sales receipt.
Finally
We told you about the ways to check the Apple warranty for the device you purchased, the types of warranties in force in the Russian Federation and some of the features related to after-sales service. This information will allow you, knowing your rights, to competently communicate with service employees if necessary.