Auchan is a sought-after hypermarket, offering its customers a huge number of different products at fairly low and attractive prices. You can buy food, household chemicals, clothes and home decoration here. This organization works officially, so the return of goods to Auchan is carried out on the basis of legal requirements. Some products are not refundable if they are in optimal condition. Certain items can be returned within 14 days after purchase. If the warranty period does not end yet, but the marriage is detected, then the goods can be returned within the validity of this period.
What items can be returned?
The return to Auchan of different goods is carried out in a standard way, since the requirements of the law are the same for all organizations. The basic rules for performing this process include:
- within a reasonable time period, any goods that have any defect, significant defects or are classified as illiquid items are accepted;
- if a thing is purchased for which there is a warranty period, then it can be returned if there is a defect during the entire period of validity of this period;
- if a returnable item is purchased, it can be returned for any reason within 14 days, but only if it has not been used for its intended purpose.
To implement this process, certain conditions must be met. These include the fact that there must be proof of purchase in a particular store, and it is also not allowed that the thing was used by the buyer for the intended purpose for a long period.
What products cannot be returned?
Returning goods to Auchan is not always possible, since there are some items that are considered irrevocable, so if there is no marriage, you will not be able to get money back for them. These items include:
- cosmetics;
- personal hygiene items, which include different toothbrushes, eye lenses or shampoos;
- knitwear and textiles;
- household chemicals;
- precious items;
- plants;
- printing products;
- items intended for cars or bicycles;
- cooking utensils;
- interior items;
- Food.
The return of the above items is allowed only upon detection of defects, defects and significant defects. In this case, the buyer must meet the deadlines established by law. The return of goods to Auchan is carried out in a standard way, so buyers can insist that the employees of this hypermarket comply with the requirements of the law.
Return Terms
To return any illiquid item to the store, buyers must consider certain conditions. These include:
- the buyer must ensure that any damage or problems occurred as a result of manufacturing defects, and not due to improper operation;
- it is important to find evidence that a particular item was bought at a particular store, for which a check, receipt or other documentation is used;
- if the goods were paid by bank transfer, then you can get an extract from the bank;
- if it is not possible to find a payment document, then you can attract witnesses who were in the store at the time of purchase;
- drawn up in the store where the item was purchased, an application for a refund;
- It is important to make sure that the item is returned.
If non-cash payment was used for the purchase, then Auchan refunds money to the card within 10 days.
How to return the goods of good quality?
Anyone can return different goods to the store, even if there are no damages or defects. The procedure is performed only within 14 days after making a purchase. For its implementation, the rules are taken into account:
- the buyer has payment documentation confirming the purchase;
- the item was not used for its intended purpose, therefore, it has the original appearance;
- less than 14 days have passed since the purchase;
- all tags or other required elements are saved;
- the item does not apply to irrevocable items;
- the packaging must not be damaged.
Under such conditions, you can return your funds for such an acquisition. Often such an opportunity is used by scammers who purchase expensive clothes, carefully put it on for any holiday, and then return them to the store within a specified period of time.
Return Dates
The standard procedure is to return goods to Auchan. How many days can I keep a thing? If there are no defects in the item, then you can return it to the store only within 14 days after purchase.
If 14 days have already passed, then a return is permitted within a reasonable time or within the warranty period, but for this a manufacturing defect must be detected.
How is the procedure performed for an item of good quality?
Return of goods to Auchan is implemented in the correct sequence of actions. To do this, the steps are:
- Initially, the reason for the return of the item is determined;
- if the item simply did not fit for various reasons, and also it does not belong to non-returnable goods, then payment documents for this item are prepared;
- then you need to contact the store employees, where the item was originally purchased;
- a return application is drawn up, and it certainly indicates the reason for the process;
- Further, the thing is checked by the employees of the hypermarket, as they must make sure that the product has a tag, and also it has not lost its original appearance;
- if there are no complaints, then the funds are returned to the buyer, and the method of return depends on whether the purchase was paid in cash or by bank transfer.
The process can only be completed within 14 days after purchase. If this period has passed, but there is no defect in the product, then a return is not possible.
Rules for the return of defective goods
If during the warranty period various defects in the product are detected, it may be returned to the store. The conditions for returning such goods to Auchan are standard. To do this, the steps are:
- initially collected documents confirming the purchase of a particular product in the store;
- with this documentation and the immediate thing you need to come to the hypermarket;
- a statement is drawn up, which indicates all identified defects and deficiencies that do not allow the use of the item for its intended purpose;
- it is indicated in the document which conflict resolution is optimal for the buyer, as he can replace or completely return the item;
- in some situations, employees immediately refund, but in the presence of technically complex or specific items, an examination is required;
- the inspection is carried out within 30 days, and it should provide information on why some defects were formed;
- if the presence of marriage is confirmed, the buyer receives his funds;
- if the buyer's fault is established, then the citizen takes back the damaged thing.
The buyer may instead of returning money to Auchan choose the exchange of goods. It is allowed to choose even a slightly different model with a surcharge or return of a certain amount of funds.
What to do if the goods were ordered via the Internet?
Auchan offers its customers to purchase various items using the Internet. If you buy different products in this way, then the legal requirements are still taken into account, so the process of returning goods to Auchan is standard even when making purchases through the online store. But this takes into account some nuances:
- if the goods were paid through the official website of the store, it is required to attach electronic receipt to the documents transmitted to the store employees;
- if payment was made in cash to the courier, it is important to keep the sales receipt;
- The claim must be made on the store’s website using a special online form, so you don’t need to visit any store in the network.
If the specialists of the hypermarket cite the fact that it is impossible to accept goods purchased on the Internet, then this is a violation of the law. Under such conditions, the buyer may complain about the store to various government authorities.
Is it mandatory to do the return on my own?
Often, the buyer does not have the opportunity to independently engage in the return of their funds for goods purchased on the Auchan network. A power of attorney for a refund can be drawn up on any other person. This document is certainly notarized.
The representative of the buyer using the power of attorney may represent the interests of the interested person.
What to do if the store fails?
Even in such a large distribution network, there may be cases when employees of the organization violate the requirements of the law, therefore they unreasonably refuse to return goods to customers. The buyer in this case must perform the following steps:
- a written notice of refusal must be requested;
- with this document you can contact the Rospotrebnadzor with a complaint, based on which an investigation will be conducted in the store;
- if the consumer protection service cannot cope with such a situation, then a lawsuit is filed with the court, and a complaint is also submitted to the prosecutor.
Judicial practice shows that if the buyer is really right, then he has the right to return the goods to the store, and the court takes his side. In this case, the store is forced to return the funds, and the offended buyer may even demand compensation for moral damage.
Conclusion
Auchan is a large hypermarket that operates on the basis of numerous legislative requirements. Buyers can return both quality and defective goods to this store if certain conditions are met.
If the store refuses to return without good reason, then this is the basis for filing a complaint to the Rospotrebnadzor or to the prosecutor. If necessary, file a lawsuit.