Reviews about the quality of tests at CityLab will be of great importance for everyone who is going to use the services of this federal network of medical centers, which are now open in many regions of the country. In this article we will tell you what tests you can do here, their cost, how to get the results. Here are reviews of real patients who have already sought help from this network of clinical laboratories.
About company
Reviews on the quality of analyzes in the CityLab are very diverse. To understand what level of service and quality you can count on, you have to thoroughly understand everything.
Citylab is a network of clinical diagnostic laboratories. The company began to work in this market in 2004. Already next year, the project of the same name was launched. The key vector of its development was the creation of a network of regional medical centers that would provide quality services, accompanied by a high level of service. At the moment, the goal is realized.
The total production capacity of CityLab in Moscow and other regions of the country is about 8 thousand square meters. Laboratories are equipped with the most advanced diagnostic equipment. About 250 doctors work in the system. In daily mode, the company performs more than 30 thousand laboratory tests for 10 thousand patients.
Benefits
The network of clinical laboratories "CityLab" has a number of undeniable advantages, which encourages customers to contact here.
The latest and most modern technologies have been introduced into laboratory diagnostics, moreover, in all regional divisions. There is centralized development, a unified system of control of standards and quality. All this allows the company to provide a wide range of research, which includes almost 2000 items.
At present, all CityLab branches without exception are equipped with a standardized fleet of the latest generation analyzers, which were produced by firms that are considered world leaders in laboratory instrumentation. Only US-made disposable vacuum systems are used.
High quality services can be achieved by maximizing the automation of laboratory processes, which helps to minimize the human factor. As a result, each tube is assigned an individual barcode, which eliminates the likelihood of an error or its substitution. The results of the research are constantly monitored by international and domestic quality assessment systems. This is confirmed by relevant certificates.
Several thousand customers across the country are interested in passing tests at CityLab every day. The services of the company are used even by large state medical institutions. For example, the Republican Center for Human Reproduction, the Perinatal Center of the Metropolitan Department of Health, and the Semashko Polyclinic.
Often, corporate customers choose a company, as they are ready to provide the most convenient service, which includes information support, sample logistics, training programs in the field of laboratory diagnostics.
The company says that when working with all clients without exception, they are guided exclusively by the short term of the research (from one day), high quality, a wide range of diverse studies, and service.
Citylab laboratories in Moscow and other regions of Russia where the company is represented have rich opportunities:
- conducting a variety of bacteriological and microbiological studies;
- performance of most tests (about one and a half thousand studies) within one day;
- an expanding network of medical centers in Moscow, Moscow Region and other regions of Russia;
- visiting procedural team;
- storage of research results for 5 years;
- storage of blood and serum of patients for a week for additional and repeated studies;
- providing all customers with modern high-class service.
Mission
The company inspires confidence among many customers when it announces the existence of its own mission and strategy, an idea of how to develop in the future.
The management states that the basis of the business is the desire to provide compatriots with the opportunity to receive European-quality medical services in their own city without leaving the region. To realize these plans, medical centers are created throughout the country, and a network of clinical diagnostic laboratories is being developed.
The company assures that it strives to become the best in the territory of the Russian Federation and the republics of the former USSR, so that they are oriented on it, perceiving it as a certain standard of quality.
Among the values that are followed here, it should be noted:
- Professionalism and service. The company is always ready to help its customers, focused primarily on their needs. Real professionals work here, for whom the most important thing is truth and the ability to help patients.
- Partnership and integration. CityLab today is developing mutually beneficial and open cooperation with a large number of partners throughout the country. Here we are sure that there are solutions in which everyone can win without exception. Therefore, the company is ready for criticism, development, answers to the most complex and uncomfortable questions.
- Technology. Medical centers set themselves the task of achieving technological leadership. Quality is an obligation to strive for. Maintaining high standards, they always achieve reliability and reliability.
- Leadership and innovation. The company is constantly improving, implementing fundamentally new technologies that are becoming closer and more understandable to customers. It is important to concentrate on leading positions in order to be sure that it is here that customers will find the best solutions for themselves.
Contacts
Currently, CityLab has opened branches and representative offices in seven regions of the Russian Federation. These are large cities in which a stream of customers has been established, who have long trusted in everything that is done here.
At the addresses of CityLab you can get all the necessary advice and assistance of specialists:
- Moscow, Khoroshevskoe highway, 43g, building 1;
- St. Petersburg, 19th Line of Vasilyevsky Island, 34, building 1, letter B;
- Kazan, the village of Konstantinovka, Internatsionalnaya street, 43;
- Samara, Alma-Atinskaya street, 72, building 1;
- Novosibirsk, Syzranskaya street, 1;
- Yekaterinburg, March 8, 207/2;
- Krasnoyarsk, Krasnoyarsk worker street, 27.
If necessary, customers can order urgent analyzes. In this case, the results will be ready within two to five hours, depending on the study. For example, three such medical centers were opened in Moscow.
The laboratory of the Cityab company is located at 90 Khoroshevskoye Shosse. On weekdays the center is open from 10 a.m. to 5 p.m., and on weekends from 11 a.m. to 2 p.m.
Another center operates on Khoroshevskoye highway, 43g. It is open only from Monday to Friday from 7.30 to 15.00.
Finally, you can do urgent analyzes on Samuel Marshak Street, 15, Building 1. Studies are conducted from Monday to Friday from 7.30 to noon.
How to prepare for analysis?
The procedure for passing research on any analysis in this medical center is developed quite thorough. To speed up order processing, it is recommended that you print the form in advance by choosing the laboratory test you are interested in.
Going to one of the CityLab addresses, you can be sure that you will not get confused in the variety of procedures and services provided here. They will help you figure it out. To do this, experts advise you to act in one of the ways that seems most convenient to you:
- apply with a list of tests that has already been generated by your doctor;
- independently choose the studies that you need;
- for the convenience of selecting tests and studies, you can also use specialized thematic sections of the site, which contain a lot of useful information;
- thanks to the calendar of preventive research, you can find out what tests are recommended for everyone, as well as what features of your body to pay close attention to at a certain age;
- If necessary, you are ready to consult on the selection of the necessary tests in any of the Cityilab Patient Examination Centers.
When applying for additional consultation, be prepared to provide detailed information about yourself: previous diseases, diagnoses, existing complaints, therapy that has been prescribed recently.
Having managed to determine the symptom of the disease in time, you can prevent its further development. Laboratory research will always help you with this.
In this case, it is recommended in advance, in preparation for any laboratory tests, to refrain from taking medications or to take them immediately after the delivery of biological material. Some types of studies are done strictly before chemotherapy and antibiotics are taken. For example, a test for dysbiosis. Also, the effect on the result may have the intake of biologically active additives, they should be excluded from the diet in a mandatory order.
Services
In the network of Citylab medical centers, clients are provided with a wide range of various services. Here he will be able to order the following types of studies:
- taking biomaterial;
- immunohematological;
- Analysis of urine;
- bacteriological;
- allergological;
- histological;
- determination of immune pathologies;
- coagulological;
- biochemical blood tests;
- hormonal;
- genetic;
- hematological;
- general clinical;
- diagnosis of infections.
The most popular types of tests that clients most often order include diagnosis of diabetes mellitus, thyroid condition, and studies necessary for subsequent hospitalization. Also, often customers order stool tests for eggs of worms, pancreas and liver (this helps to diagnose cholecystitis, hepatosis, pancreatitis, cirrhosis and many other diseases), seek help in the diagnosis of sexually transmitted diseases.
For example, one of the tests that every person needs to take in our time is an HIV test. In "CityLab" a client can do it for 430 rubles. This will require his blood serum. A timely test will allow you to diagnose HIV infection in the early stages, prescribe effective therapy, and then monitor the development of the disease. This approach is used to detect a fatal infection in blood donors, while monitoring the treatment of AIDS patients.
To pass the analysis, you must provide a passport. At the same time, it is possible to issue an anonymous application for the delivery of biomaterial. Upon anonymous treatment, the patient will be assigned a serial number, which will be known only to him and to the medical officer who placed the order. Then you will be able to find out the results of analyzes in the CityLab by code.
Please note that no special preparation for analysis is required. At the same time, it is recommended to take it on an empty stomach or at least four hours after a modest breakfast or lunch. Before the study, it is allowed to drink clean water, it must be non-carbonated and not mineral. Under the ban coffee, tea and juice.
Prices
The cost of tests in the CityLab is very different. It all depends on what kind of study or test is assigned to you. Please note that taking biomaterial according to the rules of the clinic should be paid separately.
For example, you have to pay 370 rubles for a general blood test. For a general examination of the body and during hospitalization, as a rule, a glucose test (250 rubles), urea, creatinine, total bilirubin (260 rubles each), a general urine test (350 rubles), and much more are prescribed.
Ultraprecise genetic studies are also carried out to establish kinship. A DNA test for maternity or paternity is done a week. Its cost is 14,500 to 17,500 rubles.
There is a genetic research service for pregnant women. The Rh factor of the fetus by maternal blood or the sex of the baby can be set for 5900 rubles (analysis is done starting from the 9th week of pregnancy).
If necessary, specialists can go home to carry out all the necessary tests. Such a service is paid separately, the cost depends on the location of the patient.
Test results
There are several ways to see the results of tests in the CityLab. This can be done by application number, contract number. If you have any questions, you can ask for clarification by calling the CityLab hotline.
To independently track the results of your tests, you will need to create a personal account. After delivery of the biomaterial, you need to clarify the application number in the CityLab. On it you can find out all the necessary information.
You can find out the results of analyzes by the application number in "CityLab" by selecting your city in your account. Then you must specify the surname, name and patronymic, date of birth. To get the results of analyzes at CityLab by contract number, pay attention to the check issued to you when paying. It will contain the necessary information, including the order number. This is the easiest and most affordable way to find out tests in CityLab on the Internet. As a rule, the order number contains from 7 to 10 digits.
In your account on the site, you can also:
- issue an additional order for research on the available biomaterial;
- order a transcript of tests by a doctor;
- take tests at home.
You will definitely be informed about the readiness of the results of analyzes at CityLab via SMS. In any case, the company carefully stores all the data received for several years. So, if necessary, you can issue a second appeal to find out the results of analyzes at CityLab by the application number or in any other way convenient for you.
Patient impressions
There are a lot of positive reviews about the quality of the tests at CityLab. Customers note the high level of service and services provided, as well as the lack of queues, the ability to record at a convenient time for you.
All these factors are especially important for patients who have to take tests on an ongoing basis. For example, with thyroid hormone diseases. Obtaining the results of such studies for free is very problematic, so those who are allowed by finances turn to paid clinics for help. Of course, such a service is not cheap. However, as in all private clinics. So, resigned to the presence of this line of expenses in the budget, you can greatly save time for all family members.
Regular customers of the Citilab Medical Center celebrate the professionalism of employees. The nurses have a light arm, so there is no trace left after the injection. The shelf life of tests depends on their complexity, it is about the same as in other laboratories.
Results can be obtained in any convenient way. For example, immediately email yourself. If you wish, they will be printed out at the medical center itself. A notification of readiness comes via SMS. And if you register on the site, they will automatically be sent to your personal account, they will not have to be searched in the mail among a lot of spam.
Conveniently, to clarify the diagnosis, you do not have to donate blood or other biomaterial repeatedly. In controversial and controversial situations, doctors often prescribe clarifying tests to find out a few more indicators. In this clinic you can order such a study. The laboratory will use the remnants of the blood taken from you, which is stored just for such a case.
Negative
It should be recognized that there are many negative reviews about the quality of tests at CityLab. For example, customers complain about the lack of guarantees that the results that you will receive from the laboratory will be reliable. This situation has to be faced by patients who donate culture on microflora. According to the rules, which are well known to all experts, bacteria must be grown for at least two to three days. , , . , . , "" , , .
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Incompetent in this center are not only laboratory assistants, but also administrators. Patients are outraged that they are refused to do certain tests or analyzes without a passport, although no one warns in advance about the need to take this document with them. As a result, a sick person loses precious time, and then finds out that the laboratory still provides the option of conducting an examination without a passport, when the result can be obtained by check issued after payment of the procedure. However, the administrators did not even announce such a way out of the current situation, which once again proves their disregard for the people who turn to them for help, ignorance of the rules adopted by the company.
In general, for many, this center leaves a disgusting impression. Outraged by the provision of incorrect information. Often patients need to do an urgent analysis. They promise him during the working day. Being sure that having donated blood in the morning, it will be possible to get the result in the evening, they are sent to the CityLab. What is their surprise when, by the end of the day, the results do not come. Only after calls to the registry and the hotline, it turns out that the day the test is taken is not taken into account when you are promised the result during the working day. Such inaccurate information raises suspicions of dishonesty of company representatives who are ready to do anything in order to lure the client to themselves.