In almost every commercial company in the list of counterparties you will find the name "Transport company" PEK "." Reviews about this company are different, contradicting each other. It is useful to learn about their contents before ordering freight forwarding or correspondence services to the First Forwarding Company.
About company
TC “PEK” is one of the largest players in the Russian freight transportation market. The company is registered at the border of the millennia, in 2001. Now the branch of the forwarding company is available in almost every city in the country. Car travelers daily meet on their way branded trucks "PEK". There are already several thousand of them on the balance sheet of the enterprise.
The First Forwarding Company offers both carrier and courier services. Despite the fact that the main area of work, which brings the greatest profit, is the transportation of goods by order of organizations, the company's management is developing and improving the service of individuals more and more.
PEC will accept any furniture, household appliances and even correspondence for transportation. Moreover, as reported in the advertisement, transportation will cost 3-4 times cheaper than when contacting the courier service. Due to what?
The fact is that PEC combines loads from several customers (companies and individuals) in one car so that the truck passes the shortest and most convenient route. It doesn’t matter to the client which way his things go It is more important to receive the cargo at the destination by a specific date intact. The work system of the First Forwarding Company is based on this.
Location of offices and terminals
The city where the head office and control center of the shopping center “PEK” are located is Moscow. In the capital, there are also 6 distribution centers open for storage of goods, their acceptance and delivery.
The most large-scale cargo operations are carried out by the main (“Vostok”) terminal of TK “PEC”, Moscow. His address: Vyazovsky pr-d, 4, p. 19. In this distribution center, both storage and acceptance-issue of transportation items are carried out. It also packs things in special containers. It should be noted, however, that some terminals are only involved in the acceptance (or, on the contrary, delivery) of goods.
In almost all cities that are regional centers, customer service offices are open. So broadly from a geographical point of view, the First Expeditionary Company spread its activities. The reviews confirm that it is convenient for the partners of the company. When solving a problem, for example, with the Moscow office of an enterprise, you can always contact employees located in your hometown.
Branches of shopping center “PEC” are located in Samara, Novosibirsk, Yekaterinburg, Ufa, Krasnodar, Rostov-on-Don, Vladimir, Kaliningrad, Astrakhan, Kurgan. Offices are also opened in smaller settlements, such as, for example, Balakovo, Tolyatti, Almetyevsk, Biysk.
Customer reviews do not really approve of the location of the company's terminals. Indeed, many private and legal entities often have to receive the goods themselves. Not all customers want to spend extra money to pay for the delivery of goods to their home, office or warehouse.
PEC terminals are located, as a rule, outside the city limits, in not very convenient places. They are hard enough to find. Customers who receive or transfer a carriage item once (not on a regular basis) are forced to ask for directions from other drivers.
The areas of the bases of the shopping center “PEC” are very large. Already being in the territory rented by the company, customers wander for a long time, looking for which particular warehouse they should contact.
Partnership with online stores
Currently, the shopping center “PEK” (Moscow) is actively developing cooperation with online stores. In fact, the company now performs, inter alia, the functions of a courier service. Such services are provided mainly by a subsidiary of TEC "PEK" - Easy Way. Its staff employs 7,000 professional couriers.
The company provides transportation services using 1000 of its own trucks. More than 150 points of delivery of goods have already been opened. Couriers delivering parcels to customers have the authority to accept payments for purchases, including through mobile acquiring devices.
Cargo tracking
The company PEC PEC (Moscow) organized a unified system of control over the movement of goods.
Customers have the ability to independently track the routes that their packages pass. There are three ways to do this.
- Online monitoring system on the company website of the shopping center "PEK". Tracking of cargo is carried out as follows: in the window that appears, enter the invoice number. The system will indicate:
- location of the item to be dispatched;
- address of the terminal where it will be delivered;
- Estimated time of arrival of the package.
- SMS informing. The client can connect to such a notification system at will at the time of placing the order.
- Monitoring the status of delivery through your account. This is the most convenient and efficient way. It is used, as a rule, by PEC corporate clients. The customer receives the address of the personal account upon signing the contract.
A feature of the cargo tracking system in TEC “PEK” is that the client can determine where his package is located at any given time. The program will record all intermediate points and terminals through which the item is dispatched.
Some customers are amused by the geography of moving their packages. Sometimes cargo passes through 6 or more cities before falling into the hands of the recipients.
Service cost
How expensive is the delivery of the transport company PEK? The cost depends on the following factors:
- mass of cargo
- its dimensions
- route length
- type of transportation (ground or air),
- packaging,
- the availability of additional services.
If, for example, participation of an air carrier is required, delivery will cost much more.
The cost of services, both approximately and accurately, can be calculated in advance. Delivery of shopping center "PEC" is chosen by experienced customers. They know how much the price of services in different companies can vary.
For customers who are careful about finances, it matters that on the website of TC “PEC” there is an online calculator. If you specify the exact transportation parameters in the program, the system will display the total cost of transporting the goods. It can be safely compared with the offers of other forwarding and courier services.
The feedback from private individuals about their experience with PEC contains information that transporting a small item will cost about 300 rubles. The cost of transporting household appliances or furniture is 15 thousand rubles. and more.
Of the additional services, the most demanded is a special rigid packaging - wooden pallets. Of course, many items can be stacked in ordinary cardboard boxes. But in transit, such packaging can be severely damaged. Buying wooden pallets guarantees that nothing bad will happen to the contents of the parcel.
You can also insure the cargo on the way from damage and loss.
About features of workflow
The company pays great attention to the correctness of paperwork. On the one hand, it is very convenient for customers that the necessary samples, forms are presented in the attachments on the website of TEC “PEC”. A power of attorney to send and receive cargo, inventories, cover letters, acts - all this can be quickly downloaded from the directory and filled with data.
On the other hand, the employees of the First Forwarding Company are too pedantic to control the correctness of filling in the forms. This often annoys customers.
In particular, there are situations when PEK employees themselves mistakenly direct cargo to the wrong city. In order to redirect it to the correct address, representatives of the forwarder ask the client to write a statement. If the document is drawn up with any flaw (from their point of view), it is not accepted. This is a reason for serious negative on the part of customers.
There are also situations when the employees of PEC, on the contrary, are too careless about carrying out mandatory procedures. Some recipients of parcels (mostly private individuals) are worried, for example, that couriers do not always ask for their passport. After all, this means that packages can be transferred to any other people who introduce themselves by their names.
About cargo safety
How reliable is PEK transport company as a carrier? Reviews on this subject are different. The content of many is alarming. The company’s customers are vying to tell stories that fragile and fragile items contained in packages were broken and broken. Among these are:
- tableware,
- Technics,
- mirrors
- glass pieces of furniture.
Clients who received goods that were already practically unusable wrote complaints addressed to the management of shopping and entertainment complex “PEK” (Moscow). Most often, in response to such requests, a short letter was received explaining that the organization is not responsible for the safety of the cargo if the customer did not pay for the additional packaging - wooden pallets. In such situations, you can probably see the correctness of the forwarders. It is really very difficult to ensure the safety and integrity of fragile items in transit if they are transported in ordinary cardboard boxes.
However, on the Internet you can also find reviews of customers who ordered expensive wooden pallets. Some of them also put special labels on the boxes, indicating that the contents of the package should be handled with care. Movers at the same time, as the reviews say, did not cherish such packages at all. Almost before the eyes of customers, employees of the company "TEC" threw wooden pallets into a heap, stepped on them with their feet, sometimes accidentally moved carts.
Some experienced customers of PEC recommend wrapping cardboard boxes on top with a transparent film in several layers. According to them, the cargo in this case is protected much more reliably. In addition, unpacking packages is easier and more enjoyable, since the box itself remains clean.
Theft of values from parcels
Some negative reviews are about theft of package contents. Customers of the shopping center “PEK” faced situations when boxes with things were clearly opened and some of their contents disappeared. When the subject of the parcel is, for example, a large number of garments, it is quite difficult to describe each unit in the documents. The contract of carriage in such cases simply indicates the total number of seats. Customers subsequently cannot confirm in any way that some items have disappeared from the boxes.
It also happened that when transporting a large number of seats, one of them disappeared. At the same time, at the destination, the contents of other boxes were re-divided into parts so that the total number of seats remained unchanged.
Often, in such situations, even issuing an insurance policy did not help. Clients applying for a refund were refused.
Judging by the opinions expressed on the network, sending the shopping center “PEK” is not a very reliable way to deliver things to their destination safe and sound. Although, as you know, the authors of reviews are not always objective.
On the efficiency of resolving issues
How quickly does PEK transport company solve customer issues? Reviews report that it is very difficult to solve any production issue through the “hot line”.
The client does not have the opportunity to communicate each time with the same employee who could solve any issue. There are specialists dealing only with cargo delivery issues. Apart from them is accounting, invoicing for payment. Telephone operators cannot give an exhaustive answer to any question. Customers also note a long waiting time for an email response.
Corporate style of communication with clients
However, on the Internet there are a lot of positive reviews from customers of the shopping center “PEK” on the topic of how the company employees communicated with them. The phone calls are answered by polite female operators who always try to understand the essence of the issue and find a solution. Their communication style is a bit like “computer”.
But many customers like, for example, that at the end of a conversation, employees are surely interested in how they can still help. It is customary to ask such clarifying questions to interlocutors in accordance with the corporate standard.
However, other employees of the company, as the reviews say, are not shy about using harsh expressions. In a conflict situation, they can be rude. Therefore, some clients have the impression that the “telephone girls” seem to be completely unaware of what is happening in the PEC shopping center.
Employee feedback on the hiring process
As an employer, of course, many are interested in such a large organization as the transport company PEK. Responses from company employees, however, do not inspire potential applicants too much. Firstly, information is voiced on the forums that salaries are often delayed for several days. Secondly, it is known that the income of PEC employees is not too large. So, for example, the average salary of drivers is only 24-25 thousand rubles. The same income for warehouse workers. Office workers get less. “Telephone Girls” gets only 15-18 thousand rubles. per month. At least a third of earnings is transferred to employees “in envelopes”.
The schedule is very busy. There are many tasks. The working day often stretches to 10-12 hours. Processing is not paid.
Management treats subordinates not too respectfully. For all dissatisfaction on the part of an ordinary employee, he is invited to simply write a letter of resignation of his own free will.
Interviewing when applying for a service is also not very pleasant. Interviewers ask a lot of questions degrading a candidate. It turns out a lot of personal information.
Representatives of the personnel service can openly inform the applicant that they suspect him of a tendency to theft and, on the basis of this, refuse him to hire. Each candidate also undergoes an unpleasant, but mandatory test on a lie detector.
Drivers reviews
In TC "PEC" the busiest work schedule is perhaps among the drivers. Employee reviews state that employees in this category spend all their time on the road. Many do not have enough free hours to sleep. At specialized forums, they joke that they even have to wash clothes in the car cab.
From this point of view, PEC is not the best employer - a transport company. Reviews of drivers often praise the team formed at the company, but emphasize that for a long time in the ranks of employees of this organization it is better not to linger.
Conclusion
Now you know a lot about how one of the largest Russian carriers works. Despite the fact that a large number of negative opinions can be found on the Internet about this company, the transport company PEK has been developing for a long time and successfully.
Reviews about the quality of the company's services are different, but much more significant indicators of business sustainability are 15 years of experience in the market and the construction of our own warehouse base in Moscow. Many business partners consider the quality of the services of TC "PEC" high.