For 17 years, the travel agency AviAnna (Nizhny Novgorod) has been operating on the market, reviews of which most often characterize the company as highly professional, convenient and in demand by customers, using new technologies, but not too expensive. The attitude towards customers on the part of the company employees is friendly and attentive.
The transport company used by the AviAnna travel agency (Nizhny Novgorod) receives numerous reviews because it provides experienced drivers, but not too modern buses. The company has laid a large number of bus routes in different cities of the country. Traveling to the Black Sea is especially popular.
About company
Travel agency "AviAnna" (Nizhny Novgorod) received feedback not only from customers. Her many years of positive experience contributed to receiving a different level of gratitude and awards among colleagues in the tourism business. The staff employs only highly skilled workers. Thanks especially to the travel agency "AviAnna" Nizhny Novgorod.
Reviews say that she organizes the most interesting bus and walking tours of the city. But the biggest component of the company’s activity is trips along long routes to the most interesting cities of Russia. Before the New Year, AviAnna provides bus excursion tours even to Veliky Ustyug. In recent decades, such excursions are extremely popular, many foreigners willingly travel around our country. That is why the travel agency "AviAnna-NN" works with the provision of guides who speak several languages.
Routes
Today, from Nizhny Novgorod, you can travel to more than thirty distant territories on a tourist bus and get to know the beautiful cities: such huge capitals as Moscow or St. Petersburg and small cities with glorious history and architectural monuments. All routes are in demand. Sometimes there are "burning" tickets, which AviAnna-NN is inferior for a lower price. A particularly busy schedule along the route Nizhny Novgorod - Krasnodar Territory, the Black Sea coast.
More and more often, customers use online services to order tickets and buy tickets, the past distrust of these innovations seems to pass without a trace. Bus tours have been operating from Nizhny Novgorod for a long time, they have won a lot of reviews - both positive and negative.
Details
Since AviAnna provides bus tours at the lowest prices (compared to other travel agencies), sales volumes are always quite large, and especially in the spring-summer season. Despite the fact that there are negative reviews about trips on the Internet, they hardly write about dishonesty or insufficiently careful attitude to them. Most often they write that the trip turned out to be tiring. The reason is that not all people can correlate their real strengths with the lack of comfort that is always present when traveling by bus. Trains - and they tire.
This travel agency in Nizhny Novgorod makes every effort to ensure that the discomfort is not felt so sharply. On its own website, the administration responds to negative reviews, taking into account all the offers and wishes of customers. The provision of services in any field of consumption is associated with manifestations of dissatisfaction and it is important here how the company responds to criticism. AviAnna always conducts excursion tours taking into account the comments received in previous trips.
Negative reviews
In reviews related to the AviAnna agency, bus tours to the south are mentioned especially often. Naturally, rest on the seas - on Black and Azov - cannot be bad even in disgusting weather, it is very difficult to overshadow it so that the impression of a bad road overshadowed the pleasure of palm trees and beaches. However, you can often read: "The vacation is gorgeous, but the return trip killed all the impressions." Or: "The road from Nizhny Novgorod was so terrible that I had to switch for a long time in order to at least have time to rest." What is so terrible about traveling by bus, where you can see half of Russia through the window?
Interest in floating landscapes is easy to destroy. For example, this can be an insult if a bus is promised a comfortable and new one, adapted for tourist voyages, and you had to go in an old wreck, where the air conditioners do not work, the seats are ragged, the dirty clogged floor, and even long stops happen several times during a many-hour trip right in the sun - due to breakdowns.
A little more negativity
It's a shame if you come to the sea seven or eight hours late, when already from tiredness you crawl out of the seat, like a jelly. And it turns out that you weren’t taken to the place, unloaded at the final point and offered to wait for representatives from the hotel, who lead to the place of rest. Sometimes they have to wait a fair amount of time.
And then in general it turns out that they are not waiting for you here. At the limit of all the nervous capabilities of the body, you are trying to find out the situation at a travel agency. And in Nizhny Novgorod, either travel agency employees who paid the money for all this, or, barely having heard indignation-filled speeches, complain about the phone and drop the phone. Quite a lot of similar situations.
Realities
The bus fleet is really “tears”. It happens that the bus is replaced right before departure, and sometimes there is an exit delay for an indefinite time (seven and eight hours of delay are indicated). In Nizhny Novgorod, of course, there are comfortable buses, but with tickets much more expensive, and therefore, by renting them, AviAnna will cease to be an agency with the cheapest tickets.
The normal travel time, for example, to Anapa is already as much as thirty hours, not counting delays due to traffic jams, breakdowns and other interference. For such a long journey, amenities should obviously be offered more. So: seven more hours to wait for departure and another thirty-thirty seven hours to go. Moreover, to go in the proposed conditions. It is strange if impressions of such a road will not affect the rest of the rest. If such failures have gone from the first minutes of vacation, it’s especially insulting.
Situations
One can imagine people preparing for a vacation with their suitcases, in sundresses and straw hats, who have been under the Nizhny Novgorod rain for an extra day. All these inconveniences are accompanied by even more awkward managers. It is clear that they cannot affect the transport problems and are annoyed by the numerous calls with complaints and indignation, but they are simply obliged to calm and even entertain people, since the inconvenience was created not by the customers, but by the employees of the company.
In the Lower in the rain - this is not so bad. Two cases are also described when the bus from Anapa did not pick up people at all. I had to leave at 15 o’clock, and set off at 10 in the morning. People with suitcases were forced to catch up with him along the lane. Sometimes the vacation agent “AviAnna” calls directly to the beach, interrupting their last sea bath this year, with the message that the bus that should pick them up in the evening (at 18 or 19 hours) leaves in half an hour, at 10 or 11 in the morning. If you want to leave, hurry up. If you do not want to - then get there, as you know. Thanks if warned. And sometimes they don’t even call ...
Did not hit the lists
One of the reviews on the company’s website (dated August 21, 2017) describes a flagrant situation. Vacationers in Anapa booked for the whole family of seven people places on the bus of the AviAnna travel company three days before departure. The bus should leave at 15 o’clock. An hour before departure, clients arrived at the landing site, but the bus was not there. We phoned to Nizhny Novgorod and found out that he had been sent five hours earlier. We decided to catch up with him, because otherwise one of the clients would have to go to work in Nizhny Novgorod under attack. Seven people with children ... Phoned the bus driver, who was already on the road, and was even more amazed: he refused to provide them with a seat, because he did not find such names in the list of passengers.
I had to call Nizhny Novgorod again to find out that they simply didn’t have time to add them to the lists for three days, despite the fact that the operator of this company booked these places online. I had to sit with the children directly on the highway for more than four hours, after which, finally, I managed to leave, just by calling the Bla-bla-kar. It is unlikely that now, ever, this family, as well as their relatives and friends, will deal with AviAnna. Vouchers and bus tickets can be bought at other companies. There were no additions to the recall, but in the last lines written in anticipation of transport on the highway, it is clearly indicated that an application will be filed with the court and Rospotrebnadzor.
Positive reviews
There are also many positive reviews, where words of gratitude for the rest are said. These people, and a long tiring trip did not stop to relax normally (bus breakdowns along the way were written even in positive reviews). People are even happy to indicate that they didn’t lose anyone along the way, they took everyone, albeit not too on time (instead of thirty hours, there are usually thirty-seven because they transport customers to different cities on the coast).
In all, even in negative reviews, drivers who are truly experienced, with calm behavior, the ability to resolve traffic conflicts between passengers are often praised for their humor and therefore somewhat obscure all the inconvenience on the road. Travel agency should give an accompanying person for this purpose. But it does not, judging by the reviews.
Hotels
Guest houses and hotels that are booked for their customers by the AviAnna travel agency are also often discussed in reviews. Most often they are evaluated positively, hospitality, good service are noted.
Sometimes the booked room suddenly turns out to be busy, you have to live in a different, much less comfortable place (there is a review of the AviAnna client's accommodation with a small child instead of a room with sea view and a balcony in the room without a single window). But there are few such reviews, mainly with AviAnna hotels. It works normally.
Other tours
Travel agency "AviAnna" is, fortunately, engaged not only in bus services. There are rail and air tours. There are very few reviews here, most likely - people were satisfied not only with the rest, but also quite comfortable compared to the bus trip. Probably, it makes sense to recommend just such tickets to everyone who wants to relax by the sea without any problems. You need to apply for them directly to the AviAnna travel agency. Address: Nizhny Novgorod, Kostina street, 3, 1st floor, office 103.
Air tours "AviAnna" offers the best places of rest, which exist in the Russian Federation. These are Abkhazia and Sochi, almost all resorts of Crimea. The cost of an air tour to the Crimea from 25,000 rubles. Almost everywhere, places for living with walking distance from the sea are offered. These are Yevpatoriya and Saki with guest houses near the coast, with their own beaches, with a closed territory and three meals a day. This is an excellent hotel and guest house in Yalta, where five minutes to go to the sea. In Sudak - eight guest houses offer their territory for recreation to AviAnna's customers. This is Koktebel and Sevastopol, which also provides all the amenities for vacationers.
Train tours
By rail, AviAnna escorts vacationers to the Krasnodar Territory and Abkhazia. Vacationers go to Pitsunda, Gagra, Gudauta or to one of the settlements of the resort area of the Krasnodar Territory. AviAnna orders tours to almost anywhere in the Black Sea coast. Pensions, guest houses, hotels, cottage complexes are provided to Nizhny Novgorod residents by the sea.
Almost everywhere, good conditions are offered for families with children, with a choice of diet. These territories are distinguished by excellent infrastructure: parks, gardens, water parks, mountains, boat trips on boats and yachts, it’s impossible to list everything. However, a lot depends on the coordinated work of the travel agency organizing the tour.