"Aliexpress" is one of the most famous trading Internet sites, which collected a huge number of various products.
Ordering goods on Aliexpress provides a lot of advantages: low price, fast delivery, interesting models that can not always be found in your country. A huge number of Russians are already buying on this site, but still a large proportion of the population is still indifferent to online shopping. In fact, in order to buy something on this site, you only need to register, choose a seller, pay and get your thing. But in this article I want to tell you also about how to cancel the order for Aliexpress, and what to do if your order is frozen. But first things first.
Search and selection of goods
To make it easier for you to navigate the site, I advise you to immediately translate it into Russian. This can be done by clicking on the "Select Language" button in the right corner of the page. Now the whole variety of products is available for understanding, for convenience, the range is divided into catalogs.
To select the most suitable product, you need to check the necessary columns in the search. Let's look at them in more detail.
Free Shipping - this option displays only goods with free shipping from China. By the way, most sellers offer this particular option, in which the order is delivered via China air mail.
- Top Rated - only highly rated products from customers are shown.
- Sales Items - discounted products.
- Seller Online - seller on the network.
- 1 Piece Only - Only items sold individually are displayed.
Seller selection
This section is especially important for those who make an order through "Aliexpress" for the first time. When choosing a product, special attention should be paid to the seller: its rating, the number of positive and negative reviews. For the convenience of customers, "Aliexpress" introduced special characters that allow you to evaluate the reliability of this person. A seller with “diamonds” or “crowns” can be considered good. Of course, you can order the goods from the "medalist", this does not mean that he offers low-quality goods. It's all about the number of lots sold. And you can stumble on a low-quality thing even at the most eminent seller.
To prevent this from happening, carefully study the reviews section. There, buyers rate the product on a five-star scale and often leave comments. They can be extremely useful, because many indicate there the correspondence of the description and the real product, the correctness of the size table, quality and other important parameters.
Checkout and payment
When placing an order, you can indicate your address or the address of relatives and friends. It is important to note that all data is filled in only in Latin letters. In accordance with the rules of the Russian post office, it is necessary to indicate not only the name and surname, but also the middle name. You can pay for your purchase in any convenient way: Visa or MasterCard, QIWI, Webmoney and others.
Frozen order for Aliexpress
It is worth mentioning separately the topic of the frozen order designated as FROZEN. This status can scare a novice buyer, but do not be afraid. This means only one thing: "Aliexpress" takes care of the safety of your money. A frozen order indicates that, according to the site, the seller is conducting unsafe activities, and your order will be checked. You absolutely do not need to do anything. It remains only to wait. Usually this check is carried out within a week. The seller must provide the administration with the necessary data for this period, and you will receive your purchase. If he does not, then your money will be returned as soon as possible. It is very rare that the seller cannot answer (is on vacation or is sick), so the money is returned, and then the goods still arrive. I repeat, this happens very rarely.
How to cancel an order for "Aliexpress"
Suppose you ordered a product, but it turned out that you didn’t like this thing, you chose another one, etc., and now you are only interested in one thing: how to cancel the order for Aliexpress?
The easiest option is to refuse before paying. You just do not need to pay for the order within 20 days, and it will be canceled automatically.
If you have already paid for the purchase, but the seller has not yet sent it, you need to click on the “Request Order Cancellation” button, which will appear a day after payment. You must understand that the system is only an intermediary between you and the one who sells, so your order will be canceled only if the other party agrees.
You can return the money even if the order has already been sent, but only through the dispute section. The opportunity to open a dispute will appear a few days after sending. This time period depends on the delivery service chosen. You need to write to the seller about the desire to cancel the order or complain to the administration and aggravate the dispute.
Now you know how to cancel the order for Aliexpress, so you can safely order whatever you wish. And finally, a small but important tip: choose a seller carefully, analyze reviews, compare, and then you will find a great thing!