Under the law, each consumer has the right to return the purchased goods to the seller in the event of any defects or defects. Returning low-quality goods to the store is much easier than it seems to most people who are not familiar with the main law on the protection of customer rights.
According to the law "On Protection of Consumer Rights", each buyer has the full right to return the goods even if the return rules were not agreed upon with the seller at the time of purchase. This law explains in detail how to return the goods to the store if you are unsatisfied with its quality.
At the same time, the consumer has a choice of a strategy of his own behavior if the quality of the purchased product does not meet his expectations. If a marriage is found, you can require the company that sold you the product to replace it with a similar product of the same model, brand or article. Alternatively, you have the right to a commensurate reduction in the purchase price of the purchased goods. To do this, you need to reach an oral agreement with the seller and confirm it with a written document, which will be signed by both parties.
The seller may offer you to free of charge eliminate all the shortcomings of the goods you have discovered, or to pay you the costs of their correction by third parties. Your right is to agree to such a solution to the problem or insist on replacing the product with a new one. Most consumers nevertheless prefer replacing low-quality products, because they are distrustful of things in which defects have already been found.
In the event that none of the mentioned solutions to the problem suits the buyer, he has legal grounds to refuse the contract concluded when purchasing the goods and to fully refund the money for low-quality goods. Therefore, do not worry about how to return the goods to the store, since you have absolutely legal rights to this.
The buyer, at the request of the seller, is obliged to return to him the goods in which he found defects. If you were not warned during the purchase that there are any defects in the product you are buying, by default it is assumed that you bought a quality product. Therefore, when returning a product with defects found by you, you will not be responsible for them: they are regarded as factory defects. Any claims by the seller that you ruined the thing are illegal. Before such a statement, the seller must conduct an expert check of the goods in your presence and at his own expense. Before this happened, you have no right to blame for the fact that a particular failure occurred solely through your fault. If you have handled the thing correctly and are sure that you are not the cause of its breakdown, insist on an independent examination.
If you are not sure that you know how to return the product to the store in accordance with all the rules, re-read all the items listed again. And also pay attention to the following fact. If you bring goods to the store for a refund, the seller does not have the right to redirect you to all kinds of services, where they can help you with "your" problem. By law, this is not your problem at all, but the seller’s problem. You do not have to spend time fixing problems. The seller must, at your first request, replace the product or return the money paid for it.
How to return the goods to the store if you have not saved a receipt confirming your purchase? According to the law, in order to exercise the consumer’s rights to return or replace defective goods, a cash receipt is not a binding document for presentation. The seller is obliged to take back the goods without a receipt, but in this case he has the right to conduct an expert check of the quality of the goods returned by you on his own initiative.