There are a lot of reviews about the company "Your Mobile Service", as it is a large company that provides repair services for mobile phones and equipment manufactured by Apple. The service center operates in Moscow, having several branches at once. In this article, we will talk about the list of services that is provided to customers, list the addresses of branches, and also give feedback from real customers who have already encountered the work of this organization.
About company
About the company "Your Mobile Service" reviews can be found completely opposite. Some customers are satisfied with the level of services provided, others have certain complaints about how the repair was carried out.
The company "Your Mobile Service" in Moscow has been operating for several years. She claims that she currently occupies a leading position in the Russian capital in the field of high-quality and highly professional repair of mobile phones and equipment manufactured by Apple.
Here you can get warranty repair services for Nokia, Samsung, Sony mobile phones, as well as repair your MacBook PRO, MacBook Air, Mac PRO and many other equipment with the cherished apple logo. The company "Your Mobile Service" provides these services as an authorized partner. Also, employees are ready to carry out paid repair of cell phones of various manufacturers.
The company itself claims that customers can be confident in the high quality of warranty repairs, which are carried out in case of breakdowns of any complexity and any damage. All centers for work with customers of the company "Your Mobile Service" are equipped in accordance with current requirements and ASD standards, that is, protection against possible damage when discharging static electricity.
During the repair, exclusively original spare parts are used, which are provided by the manufacturers of mobile phones and gadgets themselves. It is worth noting that the verification of the factory warranty is carried out on the basis of manufacturers' data. If during this inspection it is established that the warranty on the products brought in for repair is invalid, the warranty repair service is provided only on the basis of a document that would officially confirm that the gadget was purchased by the present owner. As a confirmation of this, a correctly filled out and issued warranty card with a sticker on which the IMEI of this phone or the serial number of the corresponding equipment is indicated can serve.
Buyers should make sure that when filling out this document, the seal of the trading organization is affixed to it, a cash receipt is attached, which would confirm that no more than one year has passed since the purchase of the phone. This is the warranty period set for mobile equipment. You must also make sure that this equipment was manufactured for the territory of the Russian Federation. The only exception is Apple products for which this condition does not apply.
Benefits
The company's capabilities allow repairing about two hundred mobile phones per day. The company considers the target consumer segment to be work with the end consumer. In this regard, the main emphasis is on high quality with minimal repair time. Much attention is paid to convenient and quick service when handing over or receiving your phone to a service center.
Certain activities are also underway to attract private entrepreneurs and retail chains that sell mobile equipment to cooperation.
In the reviews about LLC "Your Mobile Service", among the advantages, users regularly note that the company employs exclusively highly qualified specialists who undergo relevant training, constantly improve their experience and professional knowledge.
It is possible to carry out repairs in a short time due to the fact that the company has formed a whole stock of necessary spare parts. As a result, about 80% of them are constantly available. They do not have to be ordered separately and wait when they arrive at the warehouse. Stocks are constantly monitored, adjusted and replenished.
Moreover, each user has the opportunity to independently monitor the availability of certain spare parts in the company's warehouse. Repair is carried out in full accordance with the requirements of manufacturers. The company has organized a quality control service, in particular, each unit is tested after completion of work. Clients can independently monitor the repair status of each phone on the site, while SMS-informing users about the completion of work is carried out.
Contacts
The central office of the company "Your Mobile Service" on the street. Sadovoy-Kudrinskaya is open daily. On weekdays, it works from 10 a.m. to 8 p.m., and closes two hours earlier on Saturday and Sunday.
The exact address of the company "Your Mobile Service" - st. Sadovaya-Kudrinskaya, 20. It is convenient to get here both by personal and public transport. The service center is located in close proximity to the Mayakovskaya, Barrikadnaya and Krasnopresnenskaya metro stations. If you go to "Your Mobile Service" on Sadovaya by car, then the Patriarch Ponds can serve as a guide for you, near which you can find an office. It is better to call in from Sadovaya-Kudrinskaya street through Malaya Nikitskaya or Spiridonovka. Also, good guidelines by which you can easily find the company "Your Mobile Service" on the street. Sadovaya-Kudrinskaya, 20, there will be a culinary shop for the Karavaev brothers, the Moscow Theater "On the Boards", foreign language courses at the Ministry of Foreign Affairs. In the service center we are considering, equipment is being repaired by Samsung, Apple, and Sony.
The company has three additional offices in Moscow. In the area of the Mayakovskaya metro station there is a branch of the company Your Mobile Service at 24. Tverskaya, 24. The Pushkinskaya, Chekhovskaya, and Tverskaya metro stations are also within walking distance. It works every day, seven days a week, from 10 a.m. to 10 p.m. By private car it is better to call in with Tverskaya to "Your Mobile Service". Nearby (on the same side of the street) you can find the Marriott Grand Hotel, Starbucks Coffee House, and Chaykhona No. 1 Restaurant. This branch of the service center specializes in the repair of Samsung equipment.
In the vicinity of the metro stations Dobryninskaya, Paveletskaya and Serpukhovskaya, there is another center of the company Your Mobile Service on 11/19 Valovaya. It works daily from 9 a.m. to 9 p.m. Here you are also ready to accept Samsung equipment for repair. In the same building there is a pizzeria "Baloven", a branch of Otkritie Bank, a grocery store "VkusVill", a post office.
One branch of the company is located outside the Russian capital.
At the address: 36 Vorovskogo Street, a service center has been opened in Sochi, which is engaged in the repair of gadgets from Apple. It works all week from 10 a.m., only Monday through Friday closes at 20:00, and on Saturday and Sunday at 18:00. It will not be difficult to find a service center, as in the same building there is a sushi bar and a restaurant Rukkola, a pharmacy. Next door is the Sochi History Museum, a hairdresser and a beauty salon "Marafet", and a coffee shop "Right Coffee".
Service Overview
The company provides a wide range of services for its customers in a variety of areas. Everyone here can leave an electronic application. In this case, there is a discount for paid repairs in the amount of five percent, as well as the opportunity to hand over the phone to a service center without waiting in line. A service is provided for the reserve of necessary spare parts. It is possible to significantly save your personal time thanks to the courier delivery service.
In the branch of the company "Your Mobile Service" on Sadovaya-Kudrinskaya, 20 customers can use the service "Express repair". This allows you to save not only time, but also money, since the service itself is provided for free. True, it becomes possible only if all the necessary spare parts are available.
To use the "Express Repair", you need to come to the branch of "Your Mobile Service" on Sadovaya-Kudrinskaya. First you need to clarify the availability of spare parts for emergency repairs on the page with the model of your gadget. After that, you should fill out an electronic application, get a discount of five percent on the work performed and used spare parts.
It should be emphasized that in the case of warranty repairs, it is not always possible to return the phone to the owner on the same day that he handed it over.
Urgent repair
Urgent repair of mobile phones is carried out without queues. After all, one of the basic principles of this service center is to provide quality customer service and maximum efficiency. The application takes a few minutes, it is advisable to first familiarize yourself with the rules for receiving equipment. In this case, the phone repair itself takes no more than one hour, if all spare parts are available.
It is worth noting that the likelihood that all parts will be available is very high - from 80 to 90 percent. This applies to technology companies Sony, Samsung, Apple and Nokia. For this reason, in most cases, replacing the display for the phone takes no more than half an hour.
Despite the short lead times, quality does not suffer. All employees undergo training at specialized centers of major gadget companies.
Cost of work
The warranty for replacement parts and paid repairs is up to three months. You can familiarize yourself with the cost of work on the most common problems with gadgets in advance. The phones themselves, which need to return to their working condition, are conditionally divided into three price categories.
When working with gadgets of the first price category, the cost of updating the software will be 790 rubles, the replacement of electromechanical and mechanical elements, LSI, discrete electronic components costs 990 rubles. At the same price, the device will recover after moisture has entered. Only in this case, the guarantee will not be three months, but one.
When repairing a phone of any price category, the device’s diagnostics costs 490 rubles. If the customer agrees to repair, payment will not be charged.
When updating the software of a phone in the second price category, you will have to pay 990 rubles, and for a phone in the third price category - 1,490 rubles. For 990 rubles, you can order a service to save all contacts.
When the gadget is corroded, the cost of the "Data storage" service is one and a half thousand rubles. This amount does not depend on which price category the device itself belongs to.
Repair Rules
In order to protect yourself from misunderstandings, it is necessary to familiarize yourself with the repair rules adopted by the company in advance. On average, the repair time for any model of phone, tablet or laptop is from one to three days, but provided that the company’s warehouse has all the necessary spare parts. If they are not available, then the terms are increased to forty-five calendar days.
When it becomes necessary to carry out a very complex repair, the phone can be sent to a service center of a higher level of authorization.
The company warns its customers in advance that it does not assume responsibility for the performance of any gadget if there are accessories or accessories not specified in the application when the equipment is returned for repair. Also, problems can occur when the device’s memory card is damaged while it is being removed from the device, data in the phone’s individual memory has been lost due to the replacement of memory blocks, unprofessional programming, and installation of additional software.
A warranty repair may be refused at all if:
- Identified mechanical damage to the device.
- The conditions specified in the warranty card are violated by the owner.
- Traces of moisture or any liquid have been detected.
Warranty repair may also be refused if the malfunction is formed as a result of a careless relationship with the telephone, non-compliance with the operating requirements, or in cases when changes to the design of the device have been made that are not provided for in the technical documentation. Failure may follow in the event of detection of foreign objects and parts, the presence of all kinds of damage caused by a fall from a height.
Equipment issue
The issuance of the repaired gadget is provided only to the person indicated on the receipt of the service center upon delivery of the equipment for repair, as well as in the presence of a passport or other identity document. In the alternative case, you can receive the device by handwritten power of attorney, to which a copy of the passport of the person indicated in the receipt will be attached.
The absence of the above documents is considered sufficient reason for refusing to issue repaired equipment until the required documents are provided.
Customer Impressions
You can find a lot of positive reviews about LLC "Your Mobile Service". Customers note that all services are provided really quickly and professionally. The only thing that causes some discontent is a small waiting area, as well as the likelihood of being in the queue due to the large number of customers. But in this article we already said that such troubles should be avoided by using the electronic application.
In reviews of "Your mobile service" on the street. Sadovaya-Kudrinskaya customers note that the company’s branch is only three minutes walk from the Tverskaya metro station, so getting to it is really quick and convenient. Everything has been done inside for the convenience of visitors - an electronic queue, a large number of qualified specialists, prices for repairs are posted, so you can imagine in advance how much the work will cost. The main thing is that they are really implemented as quickly as possible. If the breakdown is standard, the client is offered to walk for about an hour, and then return for the repaired gadget.
One of the main advantages of this center (according to users) is that it strives to keep up to date. There are many advantages when making services through the site, it is possible to independently monitor the availability of spare parts and the status of the repair of your device.
Negative
It is worth noting that there are quite a lot of negative reviews about "Your mobile service." Some customers blame the company for complete incompetence. Operators who work to receive equipment for repair provide visitors with inaccurate information, the timing of repairs is constantly violated.
For example, if a client hands over a computer, they may be told that the repair period will be three days, but after that for a week no information can be obtained from specialists about when the equipment will be ready.
In reviews of "Your mobile service" on Gross, users note that the managers of this branch very quickly call customers only when they need to pay something. At the same time, technical experts demonstrate complete incompetence, making mistakes in the diagnosis, for which the gadget owner has to pay.
In general, the attitude towards customers is emphasized formal. The surprise is the deliberate unwillingness to repair equipment older than its warranty period. Moreover, the service center employees are not responsible for their actions, they do not admit their own mistakes, and they put the blame on the client. Visitors have to deal with problems, even handing over the equipment for a paid repair. Technical experts not only do not carry out repair work in three days, but also do not even have time to carry out the necessary diagnostics during this time. At the same time, they categorically refuse to communicate with the client, they do not answer the phone, in any way evade communication.
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