Creating comfortable living conditions obliges citizens to pay considerable sums every month, which the bulk does. But how to use sample applications in housing and communal services when nothing is done?
Housing and communal services system: general view
It consists of a number of organizations. Some are involved in the direct provision of services, while others oversee their activities. Service providers can be either state or municipal, or private. A specific category is an association of homeowners that independently provides services and enters into agreements for their provision.
Supervisory bodies are state structures:
- Housing supervision organized in each region;
- Rospotrebnadzor;
- Rostekhnadzor;
- prosecutor's office.
Before choosing samples of applications in the housing and communal services, it is necessary to clarify the causes of complaints and the authority, which will be required to deal with the problem.
To whom and where to complain. Legislative system
Normative documents here are conditionally divided into categories according to the types of utilities and affect:
- power supply;
- heat supply;
- water supply;
- maintenance of the house and the local area;
- garbage removal.
The peculiarity of the legislation in this area lies in the saturation with technical terms and provisions, which are exclusively understood by specialists. So, a lawyer without the help of an energy specialist will not be able to fully understand the regulatory framework for electricity, especially in narrow areas. Here samples of applications in housing and communal services drawn up with the help of a specialist will come in handy.
Legislative acts are represented by laws, in particular, on issues of water supply, electricity, heat supply, etc. Under them, government acts have been developed containing concretization of the provisions of laws. An example is the Rules for the provision of utility services No. 354, the Rules for the collection and removal of household garbage. As stated above, there are also acts dedicated to purely technical issues. In particular, there is technical documentation on heat supply issues. Suitable samples of applications in the housing and communal services should take into account the provisions of the law in full, otherwise they are not useful.
Writing a complaint to the utility service
The document is left in accordance with the general rules on citizens' appeals :
- addressee (name of organization, its address);
- information about the sender (address, means of communication);
- essence of the complaint, claim, their justification (clauses of regulatory acts, factual circumstances);
- signature of the author of the complaint, date.
An example is the mismatch of the heating system with regulatory requirements when the room temperature was below normal on certain days. The voltage level in the power supply network, which led to malfunctions, is also a serious basis for complaints. The recalculation requirements relate to incorrect accruals when higher tariffs are imposed on the consumer.
A sample application for complaints about housing and communal services is easily found on the relevant resources.
How to build protection of your rights
The protection of rights is based on the preparation of complaints, claims, fixing violations by photographing, using devices, conducting expert examinations, etc. Papers are transmitted via mail with a notification and inventory. Personal change is recorded in the office of the organization or institution. The sender shall be given a copy of acceptance on its copy with the date and signature of the receiving person. In a statement in the housing and communal services (sample), this is rarely entered. If there is no evidence that the papers were sent to court, then it is difficult for applicants to prove that someone is violating their rights by not fulfilling their duties.
Stages of enforcement
A resident of a multi-apartment building should contact the managing organization if the issue relates to common property, otherwise the application is submitted directly to the appropriate communal service. The management organization is only responsible for the common property. The statement in the housing and communal services (sample), unfortunately, almost always ignores this. Residents of private homes communicate directly with companies. Utilities are responsible for network communications from points indicated in legislative acts. So it is quite enough to call a specialist to solve problems with wiring or plumbing.
Inaction is the subject of review by supervisory authorities. The energy company is complained to Rostekhnadzor or its branches. A sample statement of complaint to the housing and communal services can be found on the organization’s website or at reception stands. Already inaction of the supervisor should be appealed to the prosecutor. Up to this point, contacting this authority is pointless, as it will forward materials on jurisdiction. When considering a complaint, officials may go beyond it to find additional violations. They have the right to request additional materials if necessary.
Trials
Judges work exclusively with materials provided to them by the parties. They have no right to go beyond the requirements, so incorrectly formulated requirements will lead to the meaninglessness of the court decision, and it will become impossible. The statement of claim of housing and communal services (sample) should be sought after contacting other authorities. Otherwise, the case is likely to be lost.
What are lawsuits being written about? Here are the main reasons:
- dispute the size of tariffs;
- require recalculation of debt;
- They want to eliminate service deficiencies.
The last point should be as specific as possible (eliminate leaks on the roof, for example). The text of the claim basically repeats the content of the claim. So the pattern of writing a statement in the housing and communal services should be well chosen. In the course of the trial, it may be necessary to conduct an examination, its payment falls entirely on the parties. In case of disagreement with it, the decision is appealed within a month. 6 months are given to write a complaint to the cassation, 3 months from the moment the decision is made to supervision.