Not so long ago, a new institution appeared in St. Petersburg - the White Rose. The medical center is open on charitable foundations and is designed to help women free of charge in solving gynecological problems.
History of creation
In December 2011, at the initiative and with the participation of Svetlana Medvedeva, the White Rose medical center was opened in St. Petersburg. SPB first received an institution of this type. The fact is that it was built and opened exclusively at the expense of various charitable foundations.
The patronage over the institution was taken by the Resurrection Novodevichy Convent. As his abbess Sofia said, all the nuns and novices will pray for the health of the doctors and patients of this institution.
In St. Petersburg, "White Rose" was the first of a future network of such institutions. They plan to open them throughout the country so that Russian citizens have a free opportunity to diagnose complex diseases in the early stages.
Main tasks
According to the concept, the free diagnostic center in St. Petersburg is designed to conduct an initial diagnosis of diseases of the pelvic organs and mammary gland. For this, the center has modern equipment and a laboratory. They conduct research in the main areas of the risk group in accordance with age recommendations.
If patients want to find treatment here, they will be disappointed. All activities of the center are aimed exclusively at diagnostics. Doctors here do not give any medical recommendations. They only write out referrals to treatment centers or a hospital.
At the same time, the speed and accuracy of diagnosis remains at a very high level. According to patients' reviews, they did not receive such quality of service in other similar centers, even commercial ones.
In order to undergo an examination, it is necessary to make an appointment over the telephone, and present a passport of a citizen of the Russian Federation and compulsory medical insurance before it.
Activities
In St. Petersburg, as in other cities, free diagnostics can be done at the White Rose Center. The medical center has several areas of its activity.
A team of gynecologists is engaged in the diagnosis of diseases of the pelvic organs. The range of possible diagnoses is quite large: from infectious diseases to infertility and oncology. Each patient is required to get a smear for cytology and is given a referral for ultrasound. Blood tests for tumor markers are also done.
The next stage of the study is a visit to a mammologist. Women under 40 years pass only palpation of the chest and lymph nodes. A mammogram is only intended. Over 40 years old, all patients are automatically sent to a hardware examination of the state of the mammary glands.
The center has a psychological office and a support center for women during menopause. They help women cope with their problems through internal strength and energy.
Not a medical center
Many patients believe that the White Rose Clinic is a treatment center that helps to cope with many gynecological diseases. This is actually not the case. Here, only research work is carried out.
In addition, when applying for re-examination, if the diagnosis of “oncology” has already been made, the woman will be denied the examination. The thing is that in the center there is no special equipment for the detection of distant metastases. And such a diagnosis will be uninformative.
The maximum therapeutic effect that the patient can get, except for referral to specialized treatment at another center, is psychological support if she is diagnosed with cancer or is in a state of natural or clinical menopause. But this is not a cure in the direct sense of the word. Rather, it is only support and accompaniment that facilitates worries about the course of the disease.
Divisions
The White Rose, which is heterogeneous in its structure. The medical center has several departments, which in close cooperation help each other to make the most accurate diagnosis.
The center has a team of professional gynecologists with several years of experience in diagnostic medicine. It is with the examination of the gynecologist that any female consultation begins. Next, the doctor prescribes analyzes and studies, which he then interprets himself.
The second important doctor is a mammologist. He is able at an early stage to suspect the presence of an education in the mammary gland or to refute the patient's suspicions if she accidentally noticed any condensation in this organ.
The center has a modern laboratory that analyzes all possible diseases
of the pelvic organs of a woman. It also includes ultrasound and mammography rooms.
In the center of psychological support, not only a psychologist works, but also an endocrinologist, who helps to regulate the natural hormonal background in case of failure due to age or clinical factors.
Quality of Services
Many charitable organizations have tried to ensure that only the best equipment and doctors received the White Rose. Clinic (SPB) of this level in the city is rare. Therefore, she gives the most accurate results.
Most repeated studies in treatment centers confirm the diagnoses. Therefore, the attending physicians have already stopped checking the accuracy of the data received in the center.
But regarding the level of service, many patients have complaints. According to them, the doctors here are not very responsive. They perform their work mechanically, not noticing that they are a living person.
There are even reviews that say that you can only get an appointment with a doctor by paying “who needs it”. It is difficult to say how true this information is, since there is no official confirmation of it.
Reviews
The White Rose formed a far from unambiguous opinion of itself. The medical center reviews online has both positive and negative. Most of them say that it is very difficult to make an appointment. This cannot be done at the reception. On the site too. And on the phone, not everyone has the patience to wait until she is connected to the operator. Moreover, according to third parties, the center does not record. This means that a husband or mother cannot make an appointment for a wife and daughter, and she does not always have time to get through.
The level of service and attitude towards patients among the staff is also ambiguous. Most of the reviews agree that in the center there are louts who respond to all indignation: "If something is wrong, go to your local maternity ward." Although, in relation to individual doctors, there are still very warm and positive reviews that indicate that not everything is already so bad in this center.
Problem Call Center
In the corridors, the main topic of discussion is how someone dialed to the White Rose Center. Blagoveshchensk Medical Center received not so long ago, but in it, and even in Moscow - the same problems.
To reach the operator, you need to spend a lot of time. Women say that it takes from half an hour to several weeks. It is believed that calls should begin at exactly 8:30, as soon as the reception of calls opens. Five minutes later is already completely ineffective.
You need to call only on a landline phone, since the waiting time for a connection with the operator is on average 30 minutes, but it can be 1.5 hours. The main thing is to be patient and wait.
The conversation itself and making an appointment do not take much time. The operator will quickly offer the options suitable for the woman and write her down at any time convenient for her. Fortunately, the center is open from morning to night (8:30 - 21:00).
Leadership response
It is noteworthy that the leadership of the center is aware of this problem. The White Rose is a medical center that has been confronted with it for years, but cannot do anything about it. The official website says that an average of 60,000 calls are received daily at the call center. Of these, approximately 420 contact the operator and make an appointment. But the capacity of the center is only 330 people per week.
Therefore, it turns out that there are much more willing people than the center can serve.
The same situation with calls is a kind of screening factor. Only those who really need to make an appointment with doctors are booked. If anyone from the street could be examined, then the center’s resources would quickly be exhausted, and this would not add to the results, since simple onlookers often do not need an accurate diagnosis confirming their health.