In Russia, the market for transportation and delivery of goods is growing every year. Despite the high competition, new companies are constantly appearing in this area, which are ready to offer their customers increasingly favorable service conditions.
Of course, the service in each of the services is different, but everyone has some advantages compared to competing companies. Due to this, many delivery services in our country are popular.
Today we will talk about one fairly popular service called SDEK. Customer reviews that we managed to find about this service indicate that this service has been operating since 2000. During this time, of course, the company managed to build up a serious base of regular users who send and receive orders throughout the country.
In this material we will analyze exactly what services the company provides, how it differs from other market representatives, what level of service is ready to offer our customers. As a source of information, we used customer and employee reviews dedicated to the SDEK company, as well as information from various Internet resources.
general information
Before characterizing the service in more detail, we will provide general information about this company. So, as already noted, the service began its work in the distant 2000. During this time, the only goal for SDEK (the reviews confirm this) was to provide the highest possible service for its customers (timely fulfillment of orders, increasing work efficiency using new technologies). All these and other tasks are constantly facing the company.
Landmarks
On the official website, it is noted that the advantages of the service include: customer focus, attracting the most competent and responsible employees to the company, growth in profits from each order, and team spirit of the staff. The reviews of employees describing the SDEK company note that these are really the guidelines that are set in front of them on a daily level.
To achieve the highest goals, the company is constantly moving along the development path. Here they conduct training for their people, regularly study the market, introduce some new techniques to improve work efficiency. With their help, the company really grows, increasing its market share and gaining more and more new customers - both individuals and companies.
Benefits
The main site of the company also describes the advantages of the SDEK service. Customer reviews that we found on some resources, as it turned out, confirm their presence. In particular, these are affordable and adequate prices for the services provided, flexible terms of cooperation, serious information support for each order, a high degree of efficiency in processing all goods, additional options available to the client. For example, here they can easily organize the delivery of even non-standard categories of goods - something that another service will not undertake.
Services
The list of options that the company provides its customers is available on the official portal in the section of the same name. It indicates what types of services SDEK is ready to provide on its own. In order to more conveniently serve the interests of certain categories of users, the site contains subcategories: online shopping, express delivery, express delivery, economical, international, air transportation. In addition to the classic goods movement services that the service provides, their more optional types are available here: flower delivery and various gifts to the specified address, return document delivery, address mailing to the customer base, order assembly, etc.
Each of these areas, if it is announced in a special section on the company's website, is in demand. If we look for reviews of SDEK (Moscow or St. Petersburg - the city does not matter), we will see recommendations regarding not only the “standard” delivery. Judging by the comments, people also describe their experience with the company in less common types of services.
Tracking
As noted above, the list of service guidelines also includes: responsibility for one’s actions, respect for the client, desire to provide the highest possible service. All this is achieved through special tools that the company uses in the course of its activities. One of them is a tracking service.
The delivery service policy is designed so that the user can at any time check the status of his order, find out where he is staying, when the recipient should expect it. If in some companies such a tool as tracking codes is sometimes neglected, then SDEK takes this issue seriously. They value the opinion of the client, so they try to provide him with maximum comfort. This is how the SDEK service works (customer reviews found by us confirm this).
Order
The ordering process in this service is fully regulated on the company's website. To be more precise, it describes in detail what actions the customer must take in order for his parcel to be sent to the address. First of all, he must call a courier - an employee of the company. This is done using a special form for placing an order. The latter is located on the pages of the company website.
The form is represented by a set of fields in which the customer must enter the most important information about the product: weight, dimensions, shipping and receiving addresses. Once this is done, the system will automatically calculate the cost and offer to call a representative of the courier service.
Upon his arrival, if the client agrees to send the order, the courier takes the goods and draws up all the necessary documents for this operation. At this stage, the sender can pay for the service. In the event that he would like to transfer the obligation of mutual settlements to the recipient, the latter will pay for the parcel upon delivery to him.
It should be noted that several payment methods are listed on the official website. We are talking about such popular payment systems as WebMoney, Yandex.Money, RBK, Mail.ru@Money, as well as the classic methods - cash and credit card. The way the calculation is carried out can be chosen by the client.
Personal Area
For the convenience of its customers, the SDEK company (the reviews of which we prepared during the writing of this article) provided the opportunity to use a personal electronic account. As you might guess, it was created so that the client can at any time check the status of their orders, pay for any service, and specify where the package is. This is very convenient because it allows you to get all the necessary information without contacting support. You can enter your personal account, as already noted, through the official website (using the appropriate link in the upper right corner of the page).
Customer reviews
As noted above, most of the users on the sites leave positive feedback on the work of the company. This, in the end, is also confirmed in practice: the number of SDEK customers is increasing on a regular basis. True, there are also negative comments from people who have encountered certain problems.
As a rule, we are talking about a lost parcel or a cargo that was returned from customs. There are still complaints that the address of the new office of the company was not given to the person, and similar comments. All these complaints are processed on-line by service employees, and a response is generated for each of them. This, again, testifies to the efforts of company representatives.
Franchising
The company’s website contains the “SDEK-franchise” section. The reviews we managed to find about it indicate that this is a great opportunity for those who would like to start their own business in the field of transportation.
The meaning of the proposal (which, in fact, is the franchise) is that anyone can, subject to certain conditions, open their own delivery service “SDEK”. For this, in particular, it is necessary to pay a lump-sum contribution of 150 thousand rubles and pay 10 percent of the profit (in the form of royalties, starting from the 7th month of work). In exchange, the company provides the franchise buyer with the opportunity to work under their trademark, providing services in any city. Brand recognition will only contribute to the development of such an enterprise, which can be quite profitable. For more information about this, see the section on the site.
Jobs
Finally, in addition to entrepreneurs, SDEK provides an opportunity to earn work for job seekers. In the "Jobs" section of the service site, you can find a free position in the ranks of the company in your city. To do this, just select the locality that interests you. For example, in Samara, at the time of writing, the positions of manager and driver-courier were available. Having chosen the desired vacancy, you can see the requirements for the candidate and the advantages of such a job.
Employee Reviews
On the sites devoted to ratings and comments about this or that service, we managed to find courier reviews describing the work in the SDEK company. From them it becomes clear that the service works at a fairly high level, offering employees good conditions. Here, for example, they provide a stable high salary, provide an opportunity to study, and develop as a person and as an employee.
True, there are also reviews describing the negative side of work at SDEK by employees. In particular, they mention managers who are attentive to trifles, a serious system of fines, and harsh working conditions.