The concept of outsourcing has been used in the Russian business community relatively recently. However, over a relatively short period, it has become quite widespread. The essence of outsourcing is to transfer the authority to perform certain operations to a third-party organization.
Currently, many outsourcing enterprises offer their services on the market. Accordingly, there is high competition in this area. Let us further consider the features of the outsourcer .
General information
Outsourcing is a set of measures related to the transfer of certain functions and operations from one enterprise to another. In simple words, this activity involves the use of other people's resources.
The main signs of outsourcing include:
- The presence of an agreement with an outsourcer .
- Long term agreement. As a rule, it is concluded for at least a year.
- Transfer of non-core operations and functions.
- Ability to transfer business process management. For example, a third-party company conducts accounting, selects personnel, and provides maintenance.
Who is an outsourcer?
This is an organization that takes on certain functions and controls certain operations. As a rule, such companies are highly specialized. This significantly increases the level of responsibility of the organization and the quality of its services.
Classification
Currently, in any field you can find an outsourcer company . This may be the sphere of accounting support, production, legal, personnel, IT support, etc.
As a rule, large enterprises apply for the services of such organizations. However, in practice, there are many cases when representatives of medium and small businesses transfer some functions to an outsourcer. This may be due to various reasons. For example, an entrepreneur is not able to conduct accounting independently. In this case, he contacts another company and transfers the corresponding functions to it.
Accounting services
This type of outsourcing is considered the most popular. A third-party organization is involved in accounting and reporting. Moreover, the responsibility for the accuracy of the documentation lies with the customer organization.
Cooperation can be carried out in different directions. Outsourcing company can deal with:
- Reporting.
- Accounting.
- Full accounting support of the enterprise.
IT services
This type of outsourcing involves the transfer of a large number of functions related to the maintenance of computer and other equipment. This may be, for example, equipment repair or the creation and maintenance of software.
Currently, IT outsourcing is one of the most popular activities in the world. This is due to the widespread dissemination of information technology and increased requirements for specialists.
Recruitment
This type of outsourcing is in demand among large organizations in which staff turnover is very high. The need for cooperation with an outsourcing company is due to the cost and laboriousness of recruitment activities.
Currently, there are a huge number of recruitment agencies. They offer services for finding specialists, calculating the tax burden arising from wages, accrual of bonuses, compensation, etc. Moreover, the agency does not bear responsibility for the work of the staff itself.
Legal services
Another popular outsourcing destination. Representatives of medium and small businesses apply for legal services.
The main objective of the outsourcer is the legal support of the company. At the same time, a law firm can be entrusted with a variety of processes: from registration to liquidation of an enterprise.
Hiring a full-time lawyer is more expensive than outsourcing company services.
Logistics
In this area, there are also a lot of enterprises offering cargo escort services. Logistic outsourcing is also called transport. The main functions are related to the transportation of products. As a rule, companies that rarely use logistic services turn to such companies from time to time. It is unprofitable for such firms to create their own service.
The outsourcer assumes the functions of not only transportation, but also storage of cargo.
Search Features
Choosing an outsourcer is not an easy task. In order not to be mistaken, you should, first of all, consult with familiar entrepreneurs who use the services of such firms.
If the partners of the enterprise manage their processes themselves and bear all the risks, outsourcers can be found on the freelance exchange. It is necessary to formulate the task and place it on any website you like.
What should I pay attention to?
Outsourcer evaluation is carried out, first of all, according to his portfolio. It will show the availability of experience, the necessary qualifications. In this case, it is necessary to take into account the specifics of the tasks that the company will have to perform.
Some operations require high professionalism, and some can be performed by a novice. For example, the search for images for the site, sending letters, processing photos, etc. can be entrusted to an inexperienced outsource. These works will not cost a lot of money, because they are not particularly difficult. A newcomer to the outsourcing business, in turn, will gain experience.
Start of cooperation
The decision to conclude an agreement with the company is made by the customer. Here again, everything will depend on the complexity of the tasks.
If the company involves long-term cooperation and does not want to risk financial means, it is advisable to draw up a contract. If the project is simple, and its implementation does not require much time, you can not conclude an agreement.
When you draw up a contract, you must correctly determine its type. This may be a paid service agreement or a contract. If the outsourcer is a legal entity, then he will pay taxes on his own. If the contract is concluded by an individual, then, in addition to the direct payment for his work, social deductions must be made. The outsourcer himself will pay personal income tax in the amount of 13% of the income.
Control
In cooperation with a person who is not on the staff of the enterprise, there is always a risk of its disappearance. The contractor, for example, may not get in touch, fall ill, or simply miss deadlines. In this regard, special attention should be paid to monitoring its activities.
To do this, you can use the CRM system or Megaplan. These tools allow you to formulate tasks and monitor their implementation. It is necessary to identify control points, operations that must be performed, the term for their completion.
Another effective tool is the system of remote access to the executor’s computer. It allows you to track his actions. For communication, as a rule, Skype is used.
Outsourcing Benefits
The main advantages of this activity include:
- Significant cost reduction.
- Reduction of staff.
- The ability to concentrate on the main areas of activity, eliminating the need to solve routine tasks.
- Getting high quality services.
- Separation of responsibility.
It is advisable to turn to an outsourcing company if paying for its services will be more profitable than maintaining an additional department or a full-time employee at the enterprise.
The main advantage of outsourcing is the ability to concentrate on the direct activities of the organization. Some of the tasks are transferred to a third-party company. This significantly saves resources, which, in turn, can be used to expand the enterprise.
Firms providing outsourcing services pay special attention to the quality of their work. Companies that have been on the market for a long time use innovative technologies that allow them to quickly solve tasks.