Where to complain about the clinic: features, sample complaints and recommendations

Quite often, people are interested in where to complain about the clinic. Currently, there are several places at once where you can express your indignation on a particular medical issue. At the same time, it is worthwhile to think carefully about the place where the complaint will go, and about its expediency.

Where can I go?

Today, there are several instances where you can complain about the clinic. The main ones are the following:

• Directly head of the clinic.
• The head doctor of the Central Hospital, if the clinic is its structural unit.
• Chairman of the city (regional, district) executive committee and his deputy for social sphere.
• Health care management of the regional executive committee.
• Ministry of Health.

The choice of a specific option is a very important event. The fact is that each of these instances will respond to the same complaint in slightly different ways. Moreover, in some cases, negative consequences are possible for the person who has applied.

Head of Clinic

As practice shows, turning to this person is the most effective. The fact is that in any case it is he who will be engaged in organizing the correction of the shortcomings revealed in the work. The manager is an ideal option where to complain about a doctor at a clinic in Moscow or any other city.

The great advantage of contacting just such an official is the speed of decision-making. He has every opportunity to conduct an internal investigation for a short time, to identify irregularities in the work of his wards and to provide the applicant with medical assistance of good quality.

Many consider it not the most effective option, where to complain about the clinic, because he is its direct supervisor. In fact, it is this person who is more interested than others in quickly and as well as possible for the patient to solve the problem so that he remains satisfied.

Head doctor of the central hospital

In many central district hospitals, the clinic is not an independent organization, but a structural unit. The head doctor is also a very effective option for complaining about the clinic. At the same time, he can deal with the problem on his own, “lower” it to deputies, but most likely, he will provide a solution to the problem to the head of the “delinquent” structural unit.

Most often, problems when contacting the head doctor are solved at about the same speed as in the case of the head of the clinic.

District (city, regional) executive committee

This option, where to complain about the work of the clinic, is very popular with dissatisfied patients. On medical matters, it is better not to contact the chairman of such an institution, but his deputy for social affairs. So a complaining person will save his time. The fact is that the chairman of the executive committee does not deal with such issues on his own. He directs the matter to his deputy.

This option, where to complain about the doctor of the clinic, is not much different from the first two. The fact is that the issue will be considered as follows:

1. The Social Affairs Deputy will review the appeal on their own.
2. He will call the chief physician, possibly impose a disciplinary punishment on him and entrust him with conducting an internal investigation.
3. Upon returning to his organization, the head doctor will assemble the administration, including the head of the clinic. Also, the employee will be called to this meeting, whose actions caused the complaint.
4. After conducting an internal investigation, the head physician will go to the deputy chairman of the executive committee for social affairs and report on the work done.
5. Ultimately, the vice-chair will make a decision. Moreover, it is absolutely not necessary that it will be in favor of the patient who applied.

In connection with the increase in the number of "intermediaries," the solution of the question may be somewhat delayed. At the same time, the same people will be engaged in the direct elimination of the problem. The only difference from the two previous options will be the possibility of a disciplinary action against the head of the clinic and the head doctor. The guilty specialist himself will be punished in the same way.

Health Department of the Regional Executive Committee

This option is relevant if previous authorities did not provide assistance. It should be understood that the health department of the regional executive committee will be the right decision where to complain to a clinic in Moscow or any other city only in cases where a person is 100% sure of his innocence. For those people who are trying to get more from the health care organization than is actually supposed, such an authority may not only not help, but also take away what was provided earlier in violation of existing legislation.

Most often, such situations are observed in those cases when issues are resolved in one way or another related to a disability group. There are situations when such complainants even reduced the degree of limitation of their life after an audit. Of course, both the doctors and the administration were also punished for providing inaccurate data to the medical expert commission. Regarding the complaint itself: if its demands are unlawful, then it will not be satisfied. If the problem is really relevant, then the administration and the guilty specialist will be punished.

Ministry of Health

This option of where to complain about the work of the clinic is the most radical of all. It should be noted that it is far from the most effective and favorable for the person who has applied. The fact is that the patient can fall into about the same unpleasant situation for himself as when contacting the regional executive committee's health department. The depth of the case analysis, as well as the level of punishment for the doctor and the administration of the clinic will not increase at all.

Most often, the Ministry of Health as the institution where to complain about the children's clinic is chosen by parents who are dissatisfied with the help provided to their child.

So what to choose?

Of the places listed above where to complain about the clinic, those options that do not go beyond the boundaries of the medical institution are most relevant. The depth of the decisions made here is not much different from the work of the ministry, and the speed is much higher. In this case, the person himself will protect himself from possible excesses. Also, the administration of the clinic is always tuned to a peaceful solution to the problem. Often, she does for this even a little more than she should. So it is best to go directly to the office of the head of the clinic or the head doctor.

More serious authorities should be contacted in cases where the administration has ignored the complaint of the “guilty” health care institution.

Sample information displayed in the complaint

If the patient decides to contact a particular official in writing, then he should fill it out according to the following algorithm:

1. In the upper right corner write to whom the complaint is specifically addressed.
2. Indicate your last name, first name and patronymic.
3. Then, a little lower in the middle, write the word “complaint”.
4. Then, from the red line, one should begin to state the circumstances that led to the emergence of a conflict or controversial situation.
5. At the end you should put the date of writing the complaint, and also leave your personal signature.

The difference between a written appeal and an oral one is the fact that an answer will be provided. At the same time, he will have to wait for 1 month. Oral complaints are often resolved much faster. This is largely due to the fact that the administration of the clinic does not want to be followed by an appeal in writing or to a higher authority, as this negatively affects the performance of the institution.