The trade rules determine the fundamental requirements for the functioning of trade enterprises, regardless of ownership, departmental subordination and organizational legal form. The main trade rules relate to the storage, acceptance and preparation of goods for sale, the sale of goods, the peculiarities of selling goods in sections, self-service departments, settlements with buyers, the rights and obligations of buyers, information for buyers, sanitary requirements for the maintenance of a trading enterprise and its employees, control of the trade organization.
The rules of trade establish that a merchant is required to have a license to engage in trading activities if such a procedure is established in a given territory. The rules of trade are very important regarding the preparation and storage of goods for sale. For example, merchandise having an expired shelf life, sale, storage, not meeting the requirements of standards or quality requirements is not subject to acceptance by a trading company. Further, the rules of trade regarding the sale of goods. For example, in stores selling food products, control scales, volumetric beakers, mugs, an ovoscope should be installed at an accessible place for consumers. At merchants selling fabrics and other similar products - control meters. Features regarding goods at self-service merchants are also governed by the rules. In particular, the employees of a self-service trading enterprise do not have the right to demand from the buyer at the entrance to the store the presentation of the goods purchased at other retail outlets, and at the exit they are not allowed to inspect any personal items or to verify the correctness of the paid purchase. with the rules, it is unacceptable to offer the buyer instead of money to hand over any goods or require him to exchange money on his own. Upon receipt of a claim from the buyer according to calculations, the cashier is obliged to report this to the store administration. Rights and obligations of the buyer. An example of the rights of buyers is the following excerpt from the rules of trade: he has the right to ask for help in choosing a product, to consult about its properties, how to care for it, its purpose, operation, and also the demonstration of goods in action. An example of a buyer’s obligation: based on civil law and regulations, a buyer is obliged to compensate a trade organization for damage to goods damaged through his fault. In trading enterprises, the following information is recommended for buyers: initials and surname of salesmen — on name tags or workstations; list and prices of goods or services sold; indicators of the location of sections and departments and other information.
The basic rules of trade regarding the sanitary requirements for the maintenance of the trading company and its employees: the sanitary condition of the trading organization must comply with the requirements established by the bodies of the Sanitary Inspection. Sanitary regulations and trade rules must be followed. Workers in food trade organizations are required to undergo a medical examination based on the established procedure. The work of trade enterprises is monitored by services and bodies that have the right to this, based on legislation, within their own competence. Trading enterprises can also control public organizations of consumers on the basis of Article 43 of the Law of the Russian Federation “On Protection of Consumer Rights”.
Unfortunately, our modern trade still suffers from the relics of the recent “soviet” past in the form of rudeness and confusion, but knowledge of the basic rules of trade will help a potential buyer to more confidently navigate relations with sellers and assert their rights.