Today, there are a huge number of foreign online portals where you can order various products. Many have already managed to appreciate the advantages of the Chinese online store Aliexpress. It presents a wide range of products from around the world: from clothing to kitchen utensils at very affordable prices. In order to make purchases on this site, it is enough to register, select the product, make payment and wait for the parcel to be delivered to the post office. However, it also happens that the departure does not come for a very long time. In this review, we will look at how to track the post of a post.
Features of the delivery of parcels from China
On average, parcels from the Aliexpress website to Belarus go within 35-40 days. Sometimes it turns out faster, sometimes longer. The online store allows real-time tracking of the shipment from the time of order to the time of delivery to the post office.
Track number
What is it and what is it for? A few days after the formation of the order, the seller will have to assign the track number to the item. This is a special mail identifier that allows you to track the location of the package. It usually consists of 4 capital letters and 9 numbers. The last two define the sending country. This number allows you to determine which postal service the seller used to send the goods. Commonly used mail is China, Singapore or Hong Kong (CN, SG and HK respectively). How to track a parcel on a track in Belposhta? To check the location of the package, you must go to the tab "My orders". After that, click on the "Details" button near the desired product and select "Check Tracking". Experienced users recommend tracking products every week.
Tracking
Depending on the delivery method chosen, there are several options for tracking the location of the package. Let's consider in more detail each of them:
- Tracking Free Shipping. If the goods are still in the territory of the sender’s country, it will be easiest to track them on the website of the national postal service. Here, information is usually updated more accurately and faster than on the sender’s website. To check the location of the parcel, just go to the portal of the delivery service, dial the track number and press the Enter button. For Chinese mail, tracking is easiest to do on intmail.183.com, for Singapore - signpost.com, for Hong Kong - hongkongpost.hk. After the shipment has passed the customs, and Belpocht of Belarus will accept it, it will be possible to track the parcel on the website of this organization.
- Track packages shipped via Sellers Shipping Method. This method means that the seller sends the goods with an alternative transport service. To find out where the package is currently located, you must use the "Check Tracking" section. Here, in addition to the status, the company that the seller used to send you the order will also be indicated. On the company's website you can independently verify the location of the parcel. You can also use alternative verification methods, for example, the websites gdeposylka.ru or 17track.net.
- Track shipping with paid delivery. This service is offered by only a few services. These are USPS, DHL, FedEx, EMS. You can track the shipment directly on the sites of these mail services.
Broken Track Number
What you need to know about this? Sometimes it is not possible to track the post of Belposhta in Belarus by a barcode. With what it can be connected? Quite often, when sending cheap goods, the cost of which is less than $ 20, sellers send an idle track number or do not provide it at all. In this case, the buyer is deprived of the opportunity to track the shipment. This should immediately alert. In the event of such a situation, ask the seller what caused this decision. If you wish, you can always open a dispute and cancel your order.
Parcel has not come
Let's dwell on this in more detail. Sometimes there are situations when Belposhta Belarus does not allow tracking the parcel, and the station does not arrive for a long time. The reasons for this can be very different. Firstly, your package could just be lost in the mail. Secondly, an unscrupulous seller simply did not send you the goods. In any case, the truth will be on your side. As a rule, foreign online stores give their customers the opportunity, if necessary, to open a dispute and return the funds paid for the goods.
It is worth clarifying one principle of online services: despite the fact that you have paid a fee for the goods, the seller does not receive it immediately. They are frozen in the account of the online store. The seller will receive the transfer only after the buyer confirms that the order is in his hands. To do this, use the special tab "Confirm receipt of goods." Until you click on it, the transaction is considered incomplete, and you can easily enter into a dispute.
If the buyer’s protection period expires and the parcel still hasn’t arrived at the post office, you can directly write to the seller and ask for an explanation from him. Along with this, ask the site administration to extend the protection period. The same applies to cases when the seller sends the goods without a track number: contact the seller and ask to send you an identifier. Only with it you can track the package. Belpost in Belarus allows you to find the departure by number.
How to open a dispute?
This aspect should be given special significance. In all the cases described above, a procedure such as opening a dispute is required. How it's done? The user needs to go to the "My Orders" section, select the product that has not been received by mail for a long time, and click on the "Open Dispute" button opposite it. Then a window will appear where you will need to describe in detail the essence of the problem. If the parcel has not yet arrived in the mail, and you accidentally confirmed its receipt or the product has expired, try writing to the online store support service. Typically, such problems are resolved in favor of the buyer.
Protection period
Now you know how to track the Belpochta parcel and enter into correspondence with the sender of the goods. Foreign online stores also have another important function: for each transaction, a product protection period is set. This feature allows you to return the money if the parcel did not come to you or if you received the wrong item that you ordered. If you see that the protection is expiring, it can be extended. For this, the menu has a special tab. However, there is one point: the seller must also confirm the extension. The protection time usually depends on the delivery time specified by the seller. Usually it is about 60 days. To see the protection period, you need to go to the "My Orders" section, select one of the expected products and click on the "Details" button. As a result, next to the departure number and its status, you can see how long the buyer’s protection ends.
What if the package is not tracked?
In this review, we examined in detail how to track a parcel in Belposhta by barcode. But what should I do if the departure is not visible at the indicated track number? The easiest way is to wait 40-45 days. Perhaps after this time the package will still arrive in the department. In this case, be sure to ensure that the buyer’s protection period does not expire. If the protection time is already running out, and you have not received the ordered goods, you need to open a dispute with the seller. As a rule, a discussion begins a couple of days before the end of the protection period. Here you will need to indicate that you have not received the parcel, and at the same time you did not have the opportunity to track the goods. After considering your appeal, the administration of the online store can take your side and return the money paid to you.
We contact the seller directly
Let's dwell on this aspect in more detail. Now that you have some idea of how Belposhta works, tracking a parcel from China will not be difficult. If you suspect that something is wrong with the shipment, then write to the seller immediately. Try to find out the cause of the problem. You can create an appeal in your account. To do this, you will again need to use the "My Orders" tab. Here you need to select the desired product and click on the "Details" button. In the window that opens, there is a button "Message to the seller." Click on it and describe in detail the problem. It is better to create an appeal in English, because the sites are international. In addition, it will be possible to contact the seller by opening a dispute. He will be required to agree to your terms or offer your own. If within a certain time the seller ignores the dispute, the money will automatically return to you. Well, and in cases where the sender and the buyer could not reach a compromise, the decision rests with the administration of the online store. If the case is considered in your favor, the money will be returned to the account within 7-10 days.
Conclusion
In this review, we examined in detail how to track the post of Belposhta from China, how to use the track number and how to enter into correspondence with the seller in case of contentious issues. Today, there are many ways to locate a postal item.
The opportunity to find a postal item is given by Belposhta itself. You can track the parcel in Belarus from China using a special identifier. This number can also be used on sites of various postal services. If the seller did not send you an identifier for tracking the mail, you must contact him and describe the problem.
It often happens that the package does not arrive at all. In the event of a similar situation, you should open a dispute on the website of the online store. Typically, such issues are resolved in favor of the buyer.