Buying various things over the Internet: fashionable clothes, household goods, jewelry, books and tools is very popular these days. Of course, since ordering products directly from the supplier, we can save a lot by paying for the product itself and, in some cases, for delivery, bypassing intermediaries.
Chinese online stores are in special demand, as you can find anything you like in them: from a toothbrush to a car. The main thing in this matter is to correctly indicate your address so that the parcel arrives at the indicated time exactly to you.
One of the most popular platforms for trading via the Internet is Aliexpress. Several thousand sellers operate there. Let's find out how to specify and how to change the delivery address to Aliexpress so that the paid goods will reach us from faraway China. There are several ways to tell the seller where to send the package.
How to change the address to Aliexpress?
If you indicate the address on the site for the first time or would like to change it before collecting the basket of goods and clicking on the order button, then follow the instructions below.
Go to your customer’s account. Log in to your account, in the upper right corner of the site you can find a panel that says "Hello ... (your name)". By clicking, you will be taken to your personal account, where you can manage addresses, maps, view your orders. On the left you will see a panel, open the tab “Delivery Addresses”.
A panel will open with your addresses, here you can either change the delivery address to aliexpress by clicking the "edit" button, or add another one.
Make changes and save the address or fill out a new one. Fill in the addresses in the online store is necessary in English, as the parcels are international. Also write a valid phone number so that you can be contacted by mail if necessary.
Save your changes and feel free to pay for orders.
When placing an order
By placing an order, you can also edit the data. Let's see how to change the delivery address to "Aliexpress" in the order.
By clicking on the buy button, you will go to the order confirmation tab. Here you can check whether you are going to pay for the goods, also change the quantity of goods, the delivery method, use the coupon and change the delivery address to "Aliexpress".
How? In the same way, you can click the edit button or add a new address. After making the necessary amendments, confirm the changes and continue to pay for the goods.
After payment
But how to change the delivery address to Aliexpress, if you have already paid for the order and the seller is preparing the parcel for shipment. Well, if you find a mistake before the seller sent the goods. There are several ways to solve this problem.
To change the address, go to your personal account, and then to the “All orders” tab. In the list of orders, find the product you need, the button "Cancel Order" will be on the right of it. When requesting a cancellation of an order, indicate as a reason the desire to change the delivery address. Then, using the two previous methods, edit the address and place the order again.
It is worth noting that if the payment has already passed, then the refund will take from 7 to 15 days. In order not to spend a few weeks, you can use the second method.
You can contact the seller himself if he has not yet sent the order. Click on the “Message to seller” button, a page with information about your order will open. Scrolling below, you will find an area where you can leave a message for the seller.
Using a translator, contact the seller in English, explaining that you entered the wrong address. Then indicate the correct one by writing:
- your name and surname;
- country, region;
- locality;
- street, house, apartment;
- postcode;
- valid phone number.
After sending
But how to change the order address to Aliexpress, if the order has already been sent? Do not worry, there is still a chance to receive your order. Sellers, placing an order, send track numbers, with their help you can track your package and its location.
Track the location of the parcel when its status changes to “Arrived”, find the post office number and explain the situation. If the address of the house or apartment was incorrectly specified, it will not be difficult to resolve the issue, show your passport to the postal worker, confirm that the phone number indicated on the parcel is yours. Then the employee will give you your goods. But henceforth be careful!
If the parcel is located in another country or another city, then you can receive the parcel by writing a request with the request, confirming that the order is yours by presenting your passport and track number.