Shopping in online stores is fashionable, convenient and quite cheap. Therefore, trade at the AliExpress site is developing with might and main. Despite the fact that the goods come from China, sellers give a guarantee for timely delivery and an appropriate type of product. The buyer is only required to show patience and press the treasured button. But if the package does not come with Aliexpress, what should I do? How to get a response from the seller? How to call him into conversation and arrange compensation? And what if the package with "Aliexpress" did not arrive?
What is the advantage of the "shop on the couch"?
Why do we love shopping so much? Because it is convenient, fast and very nice. Shopping is very relaxing and calming, which men can’t understand. They sincerely believe that you can not call shopping trips a vacation. But if you remove the rushing around the floors, the endless fitting and competition of other customers from these walks, you will only have pleasant impressions and the joy of buying a new thing! And if you also make the price lower than those in ordinary stores! It is profitable and interesting to shop at the "Aliexpress" site. You can make an order quickly, the assortment is very wide, and the helpful Chinese are well aware that the CIS countries are their main audience, so they are happy to offer discounts and bonuses as a gift.
Order Issues
When placing an order, the buyer must determine the size, parameters and the desired color of the purchase. Next is the payment process: the client transfers the money to the account of the intermediary - the platform "Aliexpress". The seller sends the goods and indicates the time period for which delivery should be made. But the main problem arises if the package does not arrive with Aliexpress. What to do if all the deadlines have passed, the protection of the order is inexorably approaching the end or has already ended, and the treasured little thing is still there? The reasons why the parcel is not delivered can be called a lot, but it is more rational to walk along the most common points.
Specifically about the main thing
Firstly, the term of protection ends. Secondly, the seller gave the wrong track code or did not give it at all. Thirdly, the parcel went beyond tracking, and there is no more information about it. Each of these problems is solvable, and in any case, the buyer should know that his rights are a priority for the employees of the Aliexpress platform. Money remains in their account until the moment when the client confirms his consent to payment. But it should be noted that when the parcel with "Aliexpress" does not arrive, the buyer should be on the alert, otherwise his silence will be perceived as consent to complete the transaction. If the deadlines are over, and you didn’t react at all to the lack of goods, then the money will go to the seller, and then it will be almost impossible to return them. In this case, you can not ask: "What should I do if the parcel with" Aliexpress "did not arrive on time?" You just missed your chance.
Communication
Remember that on the other side of the screen are the same people for whom working through "Aliexpress" is important and prestigious. They are pleased to offer their customers a rich assortment and make sure that the quality meets the needs. For most sellers, it’s more important to achieve a customer’s smile and loyalty than to make money on it once, and therefore prices can be incredibly low, and bonuses can be infinite. The seller is interested in the appearance of regular customers who will recommend him and his store to a circle of friends and acquaintances.
But what if the package with "Aliexpress" does not come? What to do? First, do not blame the seller for all sins. His conscience may be clear. Do not forget that the package comes from far away, sometimes making a trip around the world, and as you know, anything can happen on the way: problems at customs, confusion at the warehouse, in the end, the goods may simply be lost. Is the seller to blame? Hardly. But I don’t want to forgive the parcel, the money was sent. It’s good if we are talking about a couple of dollars for some beautiful trinket, and if you ordered, say, a smartphone, the price of which is over 100 u. e.? So make contact. How? Yes, very simple. To the right of each item on the Aliexpress platform is the Contact Seller tab.
Using it, you can discuss a specific product, find out about sizes, colors and additional photos. If the item is expensive, then you can discuss the terms of tailoring and the possibility of obtaining discounts for wholesale. If the order is placed, then you can chat with the seller in the correspondence window located under the order information. You can also write here if the package with "Aliexpress" does not come. What to do - the seller will prompt or offer a compromise. For example, return the money or send an additional copy. Also, the seller can extend the terms of protection if the goods simply delayed in transit.
No contact
So, an unpleasant situation: the package with "Aliexpress" does not come. What to do if the seller is silent in response to all questions? Such behavior, to put it mildly, is suspicious and requires decisive action. Wait a day or two and proceed to the next stage of the negotiations - open a dispute. This is the most convenient way of action when the package with "Aliexpress" does not come. This is a special conflict when the parties express their opinion, and the “arbitrator”, of whom the “Aliexpress” platform is, pronounces the verdict. In particular, the buyer talks about his problem, cites an order number or a track code as proof. It presents its requirements, in which it agrees to settle the dispute. If the seller agrees, the question is settled, and the buyer receives the desired. Otherwise, the Aliexpress platform solves the problem based on the rules of conduct on the site. If you competently defend your position and confirm your own innocence, then there is nothing to fear.
No code
Sometimes it happens that the seller does not give a track code or gives an error. In this case, if the package did not arrive with Aliexpress, what should I do? It is pointless to wait, since there are not even the slightest order parameters. There is no point in contacting the post office either, since they will not be able to track the route of the goods. You must either negotiate with the seller, or solve the problem dramatically, for which contact the site administration. By the way, there is round-the-clock support online, both in Russian and in English, so you can always understand the meaning of the sentence. Here you can discuss all issues directly with the operator. He will tell you what to do if the parcel with Aliexpress has not arrived on time. You can solve the problem with his help, even before you open a dispute. By the way, some buyers may be completely mistaken with the identification of the track code. Remember that when sending goods to your e-mail will receive a notification with a number. This is the order number, but the track code is better to look at the page with information about the shipped product. Such a letter will be generated in a maximum of 5 days. This period is determined by the seller himself and agrees to complete the shipment for the specified period. If he cannot do this, then the money will automatically be returned to the owner. In this case, the question: "The package did not arrive with Aliexpress - what should I do?" It is decided without your active participation. The site itself will do everything!
No information
The next problem is there is no track information that the seller indicated. There are already a lot of possible reasons regarding why the parcel with "Aliexpress" did not come. What to do? Understand from the start! The first product information should appear after 10 days from the date of shipment. This is due to the large traffic in Chinese mail. Better just be patient and wait for the deadline. If possible, it is better to track the package through the website of the mail courier through whom the order was sent. The link to the site, by the way, is indicated next to the tracking code. Other services may not have access to such information.
If 15 days have passed and there is still no news about the product, then you need to go to your list of orders and check if the track has changed. Sometimes this happens when the goods cross the border. If no change has occurred, contact the seller and ask for advice. Most likely, he will write that an error has occurred, and will give another code. If the product is very small (beads, threads, jewelry), then the package may not be monitored throughout the entire delivery period. It makes sense to wait for the end of the defense and open a dispute.
In the early stages
So what to do if the package with "Aliexpress" does not come? Worry? It is possible, but only a little bit. Remember that the interface of this trading platform is completely configured for the buyer. For you, there are all conditions and almost no restrictions. At first, do not rush to open a dispute. The sellers at Aliexpress are very loyal people who can easily make contact and can please you with a discount if there is some doubt about the quality or speed of delivery. Frequently check your "My Account" on the site for letters from sellers, system alerts, and other important messages. Do not be lazy to track the movement of goods. In case of problem, contact support service providers. They always know what to do. Does not the package come with Aliexpress? Drop them her number, and they can find out the location of the goods. Really soothing?
Two in one
So, we examined almost all the nuances and features of behavior in a situation where the order is not being monitored, discussed who to contact and what to do. Does not the package come with Aliexpress? Do not panic, but in your free time go to the Russian-language site of the cashback service, where you can return the percentage of purchases to your card and, plus everything, track the package. True, the latter function is available only when the order is placed with a cashback. You can also use third-party resources for tracking. True, difficulties can arise with the language barrier on the most efficient and operational ones. Mostly Chinese is supported here.
Finally, we summarize all of the above. So what to do if the package with "Aliexpress" does not come? First, you need to make sure that this is a problem that is beyond your control. Secondly, contact the seller and discuss the situation with him. Thirdly, you can always contact the site administration and invite them to resolve the issue. Everything is simple! Enjoy the shopping!