In Russia today there are rules for the provision of free medical care. All citizens, including residents, are provided with timely services that are provided by law. In each village there are institutions where doctors provide medical assistance to the population.
Services are provided due to the presence of an insurance policy. This is what the majority of the population hopes for, but in practice things may be different. Some specialists refuse to perform free services, demanding money for them. Such behavior must be punished, and laws are used for this. In such cases, a complaint may be written to the Ministry of Health.
Moreover, the claim may be filed when calling the facility hotline. In this case, the situation is presented orally. After considering the problem, a solution will be provided. In any case, illegal actions should be punished on the basis of the legislation of the Russian Federation.
Why have services become paid?
Graduates of medical institutions hope for a high income for their work, but often they face the opposite phenomenon. Many specialists go beyond the work of a medical institution, increasing salaries.
Often, employees, forgetting that they work in a state clinic, assign the cost of services. Some institutions have rules that allow staff to carry out activities better if they are paid. Amounts can be symbolic and impressive. Each complaint to the Ministry of Health of the Russian Federation comes for a specific reason, so you should consider the most common factors that force citizens to make complaints.
Poor quality services
When a citizen applies to the hospital with an insurance policy, he must be provided with quality medical care. All medical actions are performed based on the detected ailment, and treatment is carried out correctly and consistently.
If there is any doubt about the treatment or the actions of the doctors, a complaint can be written to the Ministry of Health. Even free medical services can provide a citizen with everything that is necessary to improve well-being.
Demand for money
If the patient is faced with the fact that they demand money from him for medical care, then he can file a complaint with the Ministry of Health. Typically, experts motivate their actions by the fact that quality services cost money.
Such actions should not be tolerated, since they are illegal. If the doctor does this, then writing a complaint will prevent this from happening again.
Poor conditions
Probably, everyone knows that the infrastructure in state medical institutions is not quite developed. But this is not a reason to deprive citizens of minimum amenities. Patients are often placed in the corridors, claiming that there are no free rooms, as if hinting at a reward.
If nurses are not suitable for patients after operations, then you can write to the Ministry of Health of the Russian Federation. Complaints are usually dealt with quickly enough, because the law defines the quality of the duties of medical workers, so that patients feel comfortable.
Other reasons
There are many other factors due to which you must contact the higher authorities. The reasons may be the refusal of hospitalization of the patient, the incorrect diagnosis, inappropriate treatment, which led to a worsening of the condition.
Not all citizens of the country are legally literate, and therefore complaints to the Moscow Ministry of Health come only from the most motivated. This approach allows you to solve many problems.
Preparatory stage
Before you make a complaint, you need to complete several steps. First you should try to solve the problem on the spot. To do this, a complaint is drawn up and sent to the hospital, where any violations were noticeable. The document is drawn up in the name of the head doctor with the name of the organization.
The complaint needs to describe the essence of the offense. It is necessary to write about the requirement to eliminate inconveniences that are caused to patients. The application is considered 15 days, after which an answer must be given. If the requirements are not satisfied, or partially fulfilled, then you can contact the higher authorities.
Appeal to city and regional authorities
If the problem is not resolved or there was no answer, this is the reason for contacting the city and regional health departments. There you also need to make a complaint with a detailed description of the problem. If no action has been taken, then contacting the main authority in the medical field will help.
Rules for writing a complaint
The document must be prepared correctly. It is advisable to seek help from a lawyer or compose it yourself. A blank A4 sheet is required. The right corner includes information about the name of the authority for which the document is being prepared, as well as the date.
After this, you need to proceed with the statement of information about the offense that has been identified. It is important to write clearly and clearly about all the facts; you do not need to write any insults. The complaint is drawn up in a competent legal language. It is advisable to refer to the Constitution of the country or other laws.
A complaint to the Ministry of Health is drawn up with a blue or black pen. Handwriting should be legible. If it turns out ugly, you can print the complaint on a computer. When specific persons are mentioned in the document, their initials, as well as the position, type of activity should be indicated. At the end you need to put a signature, after which you can send a letter.
Shipping methods
A complaint is sent to the Ministry of Health in a variety of ways. Often a document is transmitted in person when visiting an organization. But since not everyone has such an opportunity, then you can use other options.
The application will be sent when contacting the regional branch of the Ministry of Health. Every month, documentation is sent to the main institution. There is another way to deliver a complaint - by courier, but then you will need to pay a large amount.
The Ministry of Health has a mailing address, so you can send a complaint by letter. Each option is convenient in its own way, but Internet access is becoming more and more popular. This method saves time, money, the more it is considered the most reliable.
Visit official site
How can I write a complaint to the Ministry of Health in another way? To do this, it is proposed to visit the official website of the institution. You must select the appropriate section, where you need to find the section “file a complaint”.
A short questionnaire will open, in which you need to fill in your personal data. After that, a section will open where you need to write a complaint. The text is set out in strict legal form, and the appeal is divided into 2 parts. In the first, reasons are indicated, and in the second, requirements.
It is necessary to check the spelling of words. Results will be reported by email. Typically, the application lasts 2 weeks. Each situation is individual, therefore violations are taken into account in each specific case.
Contact the hotline
Not only written complaints to the Ministry of Health are drawn up. The hot line operates around the clock, so citizens can call 8 800 200 03 89. It is important for a person to introduce themselves, answer operator questions, and talk about the reason for the call.
It is important to clearly state the problem. In order for the point of view to be stated faster, it is necessary to prepare documents and certificates on which violations have been identified. The decision will be announced by phone or in writing.
All patients whose rights are violated can contact the main facility. Sometimes there are complaints about a small supply of medicines, insufficient technical equipment and a small budget for the medical sector. Complaints about doctors at the Ministry of Health help to resolve many problems, you just need to act decisively.
Health is central to human life. Its protection is guaranteed by the state thanks to the laws. And since medicine in Russia is free, this must be respected everywhere. For any violations, you must protect your rights, as this is provided for by law.