The manufacturer is obliged to provide the consumer with goods of such quality that fully meets the necessary requirements. One of the important requirements is the establishment of the expiration date, warranty period, and the life of the product or product.
The service life of the goods is considered a certain time during which the manufacturer is obliged to provide the consumer with all the guarantees described in the documentation.
When using the product for its intended purpose, if serious malfunctions appear, which, as you think, occurred due to the fault of the manufacturer, the latter should eliminate them free of charge, provided that this happened during the warranty period.
To do this, you must submit the following documents: evidence that a breakdown or malfunction occurred prior to the acquisition of goods, products. If a warranty period is established for the product (for example, 2 years), and defects are identified after twenty-four months from the date of purchase. And if the product does not extend the service life, that is, the manufacturer did not indicate it, the warranty can be valid for ten years.
The service life of the product can only be set by the manufacturer, since it is directly related to its creation.
If the product is designed for long-term use, then it must have some certain time period during which it must not fail, and after it expires, its use must be stopped. There are two categories of products for this type of product. The first category includes products for which the warranty period has expired and the period for its further use. This includes components, assemblies and components, which during the period of further operation can adversely affect the environment, environment and people. These goods and products must have a certain service life.
The second category includes products, products that are not included in the first category, and the documentation of which does not indicate the service life.
The expiration date is considered to be the time at the end of which the product is considered unsuitable for use.
The product manual contains information not only about its use, but also information about the maximum service time and warranty period . It is forbidden to sell expired goods, as well as products or goods that must have limitations on the operating time, but this time is not indicated in the documentation.
The period of operation during which deficiencies are identified is called the warranty period. What can a consumer who buys low-quality goods, a product, rely on in case of failure or breakdown during the warranty:
- Demand correction of detected defects, and free of charge;
- Demand the reduction in the value of the goods, or, if it was a job - reduce the cost of work performed;
- Demand money in full for low-quality goods, products, work.
From the moment of purchase and filling out the coupon, the warranty period begins, if nothing else is provided for by the contract. Not all consumers know that the manufacturer’s warranty may not be given, then in case of breakdown it will be necessary to prove that the malfunction existed before the goods were transferred to the consumer.
If the product warranty is established by the manufacturer, the seller may indicate in the documents the warranty period, for some reason, longer, but not vice versa. That is, the warranty period should not be less than specified in the documents. There is an additional obligation when the seller must be liable for defects in the products that may have been identified after the warranty.
As a rule, an additional obligation is drawn up between the seller and the buyer, where they stipulate all the nuances that arose both during the operation and after it.