The executive body of state power that oversees compliance by any enterprises and organizations with the quality criteria for manufactured and sold products, rendered services, environmental impact, conditions for keeping clients and patients, sanitary norms and rules - Rospotrebnadzor, or the Federal Service for Supervision of Rights Protection consumers and human well-being. How to write a complaint to Rospotrebnadzor, you will learn from the article.
Where to go
An appeal to Rospotrbenadzor is compiled in accordance with the requirements for any appeal to state authorities. Before writing a complaint in search of protection to Rospotrebnadzor, you must directly contact a violator of rights with a written statement. In it, you need to demand a refund for the goods or services of inadequate quality, indicate your intention to contact the state authorities to resolve the conflict. Then wait thirty days for an answer. If the received answer satisfies the consumer, then the question can be considered resolved. If the problem remains, then you can take the next step. To do this, you need to learn how to file a complaint with Rospotrebnadzor.
How to make a complaint
The application form to Rospotrebnadzor with a complaint is free in nature, but must contain mandatory information:
- the name of the department of Rospotrebnadzor, position, F. I. O. of its head;
- Applicant's full name;
- his postal or email address, depending on how the applicant wishes to receive a response;
- the main part is a description of the incident, a situation where the rights of a citizen were violated;
- date of compilation, personal signature;
- it is advisable to attach documents confirming the opposing party’s refusal to independently resolve the dispute over the poor quality of the goods, services.
- when personally contacting Rospotrebnadzor, you must have an identity document.
If the rights of a legal entity are infringed, the requirements for treatment remain the same. Only in the part characterizing the applicant, it is necessary to indicate the full name of the organization without abbreviations, legal address, information on state registration. A sample complaint to Rospotrebnadzor can be found above.
How to file a claim
You can send a claim in several ways, depending on the desire of the applicant:
- Using electronic resources on the official website of Rospotrebnadzor. In addition to personal e-mail, applications are submitted using the website of the State Service, where you can also find a sample complaint to Rospotrebnadzor. To do this, it is necessary to register, confirm your identity and use in the future access to all services of state bodies.
- Come to the department of Rospotrebnadzor. To do this, make an appointment and complain to the official, you must have an identity card with you. After an oral conversation, it is not forbidden to leave a written petition; a sample complaint to Rospotrebnadzor can be requested from employees of the organization.
- Send application by mail.
How to make an incognito complaint
All appeals to state bodies must contain the data of the sender: his F. I. O. and the postal or electronic address to which the reply will be sent. Anonymous complaints are not considered. The only way to stay incognito and get advice from a specialist of Rospotrebnadzor is to call the hotline, here you can also ask to send a sample complaint to Rospotrebnadzor by e-mail. The call is free from anywhere in Russia from any operator.
How to punish the offender
A citizen who knows how to write a complaint to Rospotrebnadzor must assume what punishment awaits the offender. After analyzing the complaint, the specialists of Rospotrebnadzor will organize an unscheduled check of the legal entity, about which it will be warned in a day. If we are talking about the threat of an epidemic, the catastrophic pollution of the environment, then the offender should not be warned at all. Verification can last up to 20 days. During the inspection, the appearance of the object is examined, documents and certificates are analyzed, studies are carried out depending on the situation, product samples are taken.
Based on the results of the audit, an act is drawn up, it is sent to the head of the offending company with a order to voluntarily eliminate all violations within a certain time. Rospotrebnadzor is empowered to recover a fine, temporarily stop the organization’s work until problems are resolved, refer the matter to the court in cases of flagrant violations and risks to the environment and wildlife.
Responsibility for violations identified during the audit can be in any legal plane: from administrative to criminal. The most effective and common punishment is a fine in the range from 5-10 minimum wages to 500,000 rubles.
Ten days are given to appeal the act.