Suppliers of household appliances seek to expand the assortment, support the optimal properties of the products sold and form attractive prices for the end user. But customers are not always satisfied with the quality of the goods received. It is almost impossible to fully insure against the acquisition of defective products , but if identified, the buyer can make a refund. To do this, you should familiarize yourself with the procedure for returning household appliances, the rules and nuances of protecting this right.
General return policy
Regardless of the reasons why it was decided to return the equipment, the buyer should have with him the directly purchased item, the attached checks and passport. Household appliances can only be returned in a complete set, with packaging and in its original form without signs of repair and operation. It is important to keep checks in case of return. This is not to say that without them the procedure will be impossible, but the presence of this document will facilitate confirmation of the fact of purchase. Also, the rules for the return of household appliances provide for the conclusion of a return agreement. When performing this operation, one cannot do without a passport in the hands of the buyer.
Return defective goods
Most cases of return of household appliances are motivated by its unsatisfactory quality. In such a situation, a statement should also be attached to the above-mentioned documents, in which specific claims to the technical condition of the goods will be indicated. But it is important to consider two points. Firstly, there is the concept of complex household appliances.
If we consider the situation with high-quality goods, then this definition will cover almost all the equipment used in the household - from electric shavers to air conditioners and refrigerators. And in this case, the return of household appliances will be impossible, since it corresponds to consumer qualities. However, in the situation of low-quality products, the list will be slightly changed. For example, if computer equipment can be returned as technically complex, then a video camera cannot. The second aspect is precisely the qualification of high-quality and low-quality goods. This is worth talking about separately.
What is meant by defective goods?
According to article 18 of the Law on Consumer Rights , the buyer can make a refund in case of defects or shortcomings in household appliances. It can even be minor technical flaws or malfunctions. If significant deficiencies are found, you can rely on the terms of the guarantee, which prescribes the performance of certain duties in cases with a particular marriage. This may not necessarily be a refund or replacement. Often, the implementing enterprise agrees to repair household appliances in which malfunctions were detected.
Another option to compensate for marriage is markdown. Certain drawbacks in the technique cause a decrease in its cost. Moreover, at the time of sale, the marriage may not have been identified by the seller, therefore, the markdown is introduced after the buyer’s request for a refund.
Is it possible to return a working equipment?
The rules do not deprive purchasers of household appliances of the possibility of returning it even if it is fully operational and operational. But this requires the fulfillment of several conditions. Firstly, the item should not have obvious signs of exploitation. Products must have a presentation. Secondly, it is possible to carry out such a return of household appliances within 14 days and no later. This is the standard period for the return of goods, the rationale for which may be a mismatch with the user's expectations for certain characteristics.
In this case, it may be a miscalculation in the dimensions of, for example, a refrigerator or stove. If we are talking about the air conditioner, then the reason for the return may be too slow the rate of change of the temperature regime, which is difficult to calculate before direct use.
What equipment can not be returned?
There is a group of goods that is not refundable if no marriage has been discovered. Representatives of this category also belong to complex household appliances. First of all, this return restriction applies to metal cutting and woodworking machines. This is not professional, but namely household equipment with average power indicators. In the case of electronic equipment, computer technology, and multiplying equipment, the consumer rights in question also do not apply. The return of household appliances in such situations is possible only if a malfunction is detected, the occurrence of which is not related to the user's actions.
Warranty repair rules
Section 20 of the Consumer Rights Act states that the buyer, in the event of termination of the purchased equipment’s working capacity, can count on repairs that can last no more than 45 days. And even after the warranty expires, the user may require a free repair. But for this, he will have to prove that the defect that caused the malfunction occurred before the acquisition of the goods. As for the duration of this right, they are established by technical documentation - this is directly the period of operation.
If such a period is not specified in the documentation, then by default it will be 10 years. Moreover, the guarantee for household appliances is also included in this period. At the time of repair, the seller must provide the buyer with a similar product as a replacement. If we are talking about bulky equipment, then work on the delivery, loading and unloading are free of charge. However, the replacement of goods for the period of repair work does not apply to small household appliances, which include electric shavers, hair dryers, electric kettles, etc.
How soon is the return of household appliances?
As established by the rules, a refund can be made within 15 days. During this time, the buyer can refuse the purchased defective goods or require a replacement for a similar one. However, after this period, the buyer's rights are limited only by the conditions of the guarantee. For example, in this case, it will be possible to repair household appliances or replace them if the defect cannot be corrected. Also, as an option, buyers are sometimes offered markdown conditions corresponding to malfunctions.
Conclusion
Consumer rights are regularly updated and supplemented. The law is being edited taking into account the new conditions for organizing sales, operation and maintenance of household appliances. But the law also protects the rights of distributors who sell goods. As before, the right to return has many limitations and nuances that should be taken into account before making a purchase. For example, the status of the goods at the time of sale matters.
In the case of the initial purchase with a markdown, the return of household appliances will not be possible, since the reduction in value itself involves accounting for the defect. On the other hand, in the same situation, the right to replace or return a quality product will apply if it does not fit its characteristics. Moreover, a refund will be possible only if the seller does not have a similar model, but there will be another with suitable parameters.