Vetklinika "Balu" Rostov-on-Don: reviews and photos

This article analyzes the reviews about the veterinarian “Balu” in Rostov-on-Don, which is very popular and is actively visited by local pet lovers.

Subject of conversation

Address veterinarian "Balu" Rostov-on-Don: st. Lenin, 209. According to official resumes and reports on third-party sites, the hospital employs veterinarians of various specializations, including therapists, surgeons, cardiologists, ophthalmologists, and diagnosticians. Providing veterinary services to private individuals, nurseries and cynological centers, the clinic announces cooperation with leading laboratories in Rostov and the region, as well as in Moscow. The working hours of the Balu veterinary clinic in Rostov-on-Don are daily from 10:00 to 22:00 and the location in the city center is also a good commercial advantage for the institution.

The clinic uses modern equipment for ultrasound and X-ray studies, fashionable and popular technologies and methods for keeping pets. You can get to the “Balu” veterinary clinic in Rostov-on-Don both on city buses No. 5, 17, 35, 35a, 42, 42a, 58, 63, 96, as well as on minibuses No. 14, 43, 49, 94 to stop "Trading School".

The theater begins with a hanger ...

Assessing the organizational component, the majority of clients note extreme tightness inside the clinic. It is emphasized that visitors have places to sit down, but only if there is no queue. It is not surprising that Rostovites do not like to stand in a narrow corridor, where animals swarm under their feet "it is not known whether they are contagious." In this regard, a certain misunderstanding is caused by a showcase with figures on veterinary subjects that does not have any functional purpose.

The viewing table in the corner “with a small dog under a dropper” adds impressions from such a “waiting room”. Agreeing with the opinion of some members of the forum that “the hospital is a place for treating animals, and not for the comfortable sitting of their owners,” we note that the “theater” still begins with a hanger, the quality of which can easily be used to judge the attitude administration to the "audience".

About hygiene and sterility

However, these features can be neglected, hoping that visits to the hospital will not become a familiar item in the diary. However, references to individual clients about the “lack of basic hygiene” will probably make everyone think. It is clear that no one hopes to walk on white carpets, and the veterinarian is not a cardiological operating room in a Moscow hospital, but each owner would like his pet to be operated in conditions as close as possible to sterile. Taking this into account, it is not difficult to imagine the feelings of individual Rostovites who saw in March this year how, in the corridor of the hospital, "they cut a cat a tumor without anesthesia!"

Misunderstanding caused the presence of "fungus and mold" on the walls, as well as the movement of the nurse "from one animal to another without changing gloves." A few bright strokes in the depiction of the veterinary armageddon were introduced by the doctor, who “did not start into the office, but without washing his hands and putting on a dressing gown, he examined the dog elementarily in street clothes and dirty hands”.

Speaking of doctors

If you look closely at the content of the positive reviews about the clinic, it is easy to notice that their absolute majority is addressed personally to the head of the hospital, Alexei Tsatsulin, as well as to the surgeon Alexei Fedotenko. Among the comments of members of the forum, there are often words of gratitude for “a well-operated cat who fell from the eighth floor”, “a rescued dog”. Specialists are respectfully called "doctors from God" and are encouraged to sign up exclusively for a personal appointment.

Many words of gratitude for the care of pets were expressed to the doctor Alena Ravilievna, her accuracy and ability to find contact with both four-legged patients and their owners. Some clients who contacted the Veterinarian Clinic in Rostov-on-Don assure that "sterilizing the animal is only to Alena."

And the rest - who?

At the same time, many city dwellers are completely sure that “there are only a few qualified specialists in the clinic,” and all the rest are “some children, aged 18-25, who are for 5000 rubles. they can only prescribe treatment with bifidobacteria, and nothing more. ” According to some Rostovites, “they fill the space in such a way, but they could have better washed the floors.” Perhaps this makes some sense if we take into account other reviews of visitors to the Balu veterinary clinic in Rostov-on-Don, according to which “veterinarians are low-skilled”, “they cannot make a clear diagnosis”, “they prescribe the drug without knowing its composition” . And most importantly - "not being treated" ...

So what is being treated ...

Regarding the quality of healing in the network, many positive reviews were left filled with gratitude from the happy owners. The majority of positives, however, are concentrated around simple veterinary procedures, such as castration, sterilization, vaccination, tooth extraction, and more. Many laudatory words are devoted to modern diagnostic equipment, which made it possible to recognize hidden ailments or to properly heal injured bones.

However, serious cosmetic procedures, perhaps, are not the crown number of surgeons from Balu. One of the clients of the hospital was not satisfied with the results of knocking over the ears of her Doberman, which, despite the high quality of the stitches, turned out to be different, and “the form is generally incomprehensible.” Looking at the photos published by the hostess after visiting the Balu Veterinary Clinic in Rostov-on-Don, it is easy to understand why the funny and slightly touching appearance of a home watchman at least greatly embarrassed Rostovites.

For more complex interventions, reviews are usually negative. Clients note that as a result of a large influx of four-legged patients, veterinarians do not pay due attention to each of them, without listening to the owners, without studying the presented test results, and sometimes simply not measuring the temperature of the animals. And as a result, they present 5 options for the diagnosis of choice. Clients were especially angry at the practice of “remote treatment”, when on the weekend of the appointment the in-hospital animals were made by the doctor of the Balu veterinary clinic in Rostov-on-Don by telephone.

After reviewing customer reviews of this institution over the past 3 years, we can conclude that at least four breeders blame the doctors from this hospital for the death of their pets. Taking into account the total number of four-legged patients who visit the Veterinary Clinic “Bal” in Rostov-on-Don every day during office hours, this is a little, but this cannot be ignored either.

Despite the abundance of negativity regarding esculups for animals, the clinic has a large circle of permanent breeders who trust only Balu specialists who need the procedures necessary for thoroughbred pets. Reliable quality sterilization is also noted by the owners of shelters and clubs, for which such a procedure is a prerequisite for a decent existence and prestige.

There is also reliable information that the tight, unadapted premises of the clinic is a temporary phenomenon, and soon additional rooms will open on the basement floor, where all diagnostic procedures will be moved.

And for how much ...

The issue of the cost of the performed manipulations is always a cornerstone in the services market. Each consumer wants to receive maximum service for his money, and each service provider believes that for these crumbs he has already done everything possible and necessary, and the rest is still unpaid luxury. Veterinary medicine is no exception.

As one would expect, most of the reviews about the “Balu” Vet Clinic in Rostov-on-Don, devoted to the amount of payment for veterinary services, are critical and are based on the formula “they did nothing, but took an exorbitant amount”. In our opinion, it makes no sense to consider such messages, because it is impossible to determine exactly whether you did nothing at all, and the concept of "a lot" for everyone has its own weight.

However, it’s still worth reflecting some points. For example, one of the dog breeders who applied to Balu said that they asked for 3000 rubles for brushing healthy teeth and removing staggering teeth from his chihuahua, while in another clinic these manipulations cost three times less. Summarizing his story, the Rostovite noted that the cost of treatment directly depends on the veterinarian’s “stardom”, not recommending overpaying at the Bala for simple and non-hazardous interventions for the pet.

Finally, the owner of the sphinx kitten, who went to the Balu in October 2016, indignantly noted that during the unsuccessful two-week treatment of her pet, which ended in death, she “paid not only to the cash register”.

Additional services

A significant number of owners also complain that diagnostic procedures were assigned to their pets automatically, without taking into account their real need. You can understand the logic of breeders for whom the phrase “let's do an ultrasound, and we'll see” means significant costs without guaranteeing any visible result and even without a promise to help.

However, there are many reviews of the quality work of radiologists, who in complex cases successfully take diverse pictures. The modern equipment of the clinic allows you to make digital detailed x-ray photos that are transmitted to visitors on disk.

This service helps with multiple fractures that pets receive as a result of an accident or falling from a height. There are several reviews of professionally done ultrasound studies that have helped small breed dogs get rid of severe diseases of the genitourinary system. Without such diagnostic methods and the necessary qualifications in such cases, animals are almost impossible to cure. In addition, in the veterinary clinic "Ball" of Rostov-on-Don, you can pre-book an appointment by telephone, which compares it favorably with many other similar institutions.

According to objective data

It is quite difficult to analyze reviews about a veterinary clinic. It is easy to imagine that they are readily written not by those who were helped by doctors, but by people who failed to treat their pets and were embittered by veterinarians who were unable to create a much-needed miracle. However, there are also noteworthy sources of information, for example, decisions of the judiciary, in which the law is put at the forefront, not emotions.

On September 16, 2015, the decision of the Arbitration Court of the Rostov Region in case No. A53-21115 / 2015 came into force, according to which on August 3, 2015 an unscheduled check in respect of IP Tsatsulin A.V. revealed a number of violations in the organization of storage of medicines for veterinary practice. In particular, the premises for storing preparations and refrigerating cabinets were not equipped with devices for recording air parameters, and the counterfeit veterinary preparation Mikolam-TM was found in storage and in everyday circulation. The racks, cabinets, and shelves in them, intended for storing medicines, were not marked, there was no rack card indicating the names of the preparations, series numbers, expiration dates, and the number of storage units. By decision of the court, the head of the Balu veterinary clinic (Rostov-on-Don, Russia) was brought to administrative responsibility with a fine of 4,000 rubles.

And the point here is not in the “cosmic” size of financial punishment, but only in the fact that in 2015 the hospital used drugs that were stored without proper temperature and humidity conditions, and sometimes they just came from somewhere. It is not difficult to imagine how this affected the quality of veterinary care. But this is unlikely to reduce the cost of the services provided.

Ode to domestic veterinary medicine

In conclusion, we note that criticism of the “Balu” veterinary clinic was not the purpose of this article, and it was not the author’s fault that, based on the feedback from the clients of the hospital, only an epitaph can be written, but not an ode. In fairness, we note the following.

In Russia, activities in the field of veterinary medicine are not licensed, and therefore not controlled by the state. Being, in fact, an ordinary PI, the veterinarian is not responsible for the results of the treatment prescribed by him to anyone. His relationship with the client, in fact, is based on the formula "do not like it - do not come."

In such a situation, veterinarians go the simplest way: equip their clinics with x-rays and ultrasound machines, which they use with pleasure regardless of real need (but for quite real and considerable money), consult, castrate, cut their nails ... And from animals with heavy diagnoses are refused at best, at worst they are treated not for the sake of recovery, but for the exhaustion of the master's purse.

In this regard, the “Balu” clinic of A. Tsatsulin does not represent any exception to the general rule, it is simply equipped with the most advanced diagnostic equipment that realizes its intended purpose - to pay off and generate income. In such a situation, it seems most logical to follow the advice of one of the clients of the hospital, according to which "you need to go to the X-ray to get an X-ray, and to go to your trusted veterinarian for treatment."

Pets get into each house in some way. Homeless kittens are picked up by passers-by, the birthday people receive the long-awaited setter puppy for the holiday, women pretending to be secular acquire Japanese chins to create an image or surroundings, and Russian hounds are carefully raised by passionate hunters. In the end, many simply make a lot of money on raising puppies and kittens of popular breeds. However, regardless of the reasons why pets appear in the house, their treatment, if necessary, always becomes a big moral, organizational and financial problem.

Unfortunately, getting high-quality treatment in Russian veterinary medicine is as "easy" as in domestic medicine, and therefore choosing the right hospital is one of the most difficult sections of social balancing.