How to apply for a refund?

The procedure for returning money for purchased goods is a fairly common phenomenon in trade. Moreover, the product for which you want to return the money does not have to be faulty. The consumer could simply decide that this purchase did not fit him by any criteria.

In some cases, the consumer is entitled to present financial claims. In this article, we will consider the nuances of filling out an application for a refund.

Statement or Claim

However, it is worth noting that a document containing a request for a refund is not entirely correct to call a statement. At its core, this document constitutes a claim, since it has the main feature of such securities - a specific requirement, in this case, addressed to the seller. This initiates the pre-trial claim process to resolve the dispute.

However, no matter how we call this document, it is essentially a simple business letter. Therefore, the application for a refund is characterized by all the features of business letters.

Return Terms

In accordance with the law on consumer protection, it is possible to return goods to the seller, as well as return the money paid for it, but only if certain conditions are met:

• the purchased product does not belong to the approved list of goods that are not subject to exchange and return;
• two weeks have not passed from the date of purchase of the goods;
• the store does not have any goods for which a replacement can be made.
  

In the event that the purchased goods turned out to be of poor quality, then such conditions do not apply to it. It could also happen that the goods sold were of high quality, but not what the consumer expected. Such situations may arise when making purchases in online stores. For such purchases, a similar rule applies, and a refund may be requested on the same conditions as for the purchase of low-quality goods.

In this case, a correctly refunded application for a refund is required by the consumer.

What actions with the goods can I require?

He may also, instead of returning money for goods with poor quality, require the seller to perform another action, for example:

• replace the product with another one that is exactly the same;
• replace the product with a similar one, of a different brand and model, and recount the price, if necessary;
• make a free repair of the goods;
• to compensate the funds spent on the repair of goods on their own.

In this case, it is only necessary to correctly indicate your requirement.

It is important to know that the return procedure may vary depending on the type of product itself. This will be discussed below.

How to make a refund application?

You can draw up an application for the return of goods to the seller in free form. But it is necessary to observe some conditions.

A statement of this kind is a business letter. This type of correspondence should be accompanied by accuracy and lack of emotionality.

The following rules must be observed:

1. At the top right, you must specify the name and address of the outlet at which the purchase was made. It is important to keep in mind that often the legal address of the company and the physical address of the store do not always coincide. It is worthwhile to know such information first. Such data should be placed at each outlet on the stand with information.
2. In the same place of the application, you should indicate your own data and contact information.
3. A little lower in the center of the line should be written “claim” or “statement”.
4. Below should be the text itself. To begin with, it is worth indicating all the details of the purchase. What exactly, when and where it was purchased, as well as whether there are witnesses to this purchase. Data on the seller who made the sale (last name and first name) will not be superfluous. An example of a refund application is presented below.
   

   

5. The next paragraph should indicate the reason why you wanted to make a refund. If the product is of inappropriate quality, then it is necessary to describe in detail all its shortcomings and defects. If the product is of high quality, then you need to describe all the criteria by which it did not fit.
6. The amount to be refunded must be indicated. In most cases, it coincides with the amount for which the product was purchased. It is confirmed by payment documents, although their presence is not mandatory.
7. In the event that payment was made by non-cash method, the application should indicate the details of a bank card or account by which the seller can make a transfer.
8. It would not be superfluous to add to the application for a refund of money, the sample of which is presented above, a clause stating that you intend to achieve a result in case of refusal to satisfy the claim. In this case, you can contact the authorities such as, for example, Rospotrebnadzor or court.
9. The statement must be completed by the date of its writing and by its signature.

Conclusion

When compiling a claim, it is necessary to adhere to a clear chronology of events. This application for a refund is made in duplicate: the first must be transferred to the outlet, and the second remains with the consumer. The seller is required by law to respond to a claim no later than within 10 days.