We all heard about collection agencies. Someone even had experience working with them after an unsuccessful loan or a simple delay in paying for utilities or communication services.
Everyone knows how unpleasant relationships with representatives of such companies can be. One of them is the MBA Finance agency. Reviews about him, of course, are not the most encouraging. Nevertheless, the company works with debts of various types and performs its tasks at the highest level. This article will be devoted to her.
"MBA Finance". Briefly about the company
So, the company to which this material is dedicated, belongs to the Czech MBA Empire holding, is represented by two offices in Russia. So, its branches are located in Moscow and Bryansk. According to experts of the credit market, for the reason that the agency’s representative offices do not have a wide network, they work remotely.
As indicated on the company's website, the collection agency MBA Finance is only the Russian part of a large group operating in 18 countries. In total, this agency serves about 6.5 million debtors. Also, they (according to the official page) are among the three leaders in the market of credit collection in our country. They call their work effective and well-coordinated.
True, if you learn about “IBA Finance” reviews of ordinary debtors, you can understand how brutal and immoral the representatives of this company are. People complain that they are being besieged by calls, disturbed at different times, trying to force them to pay using threats. We will talk about the agency’s working methods and how to resist it later in the article.
Agency areas
In the meantime, consider the areas and areas in which MBA Finance LLC operates. The reviews of those who came across this company indicate the widest profile of this agency. So, it covers debts that arise not only in the field of bank lending, but also for housing and communal services and even the Internet and communications. You can safely call "IBA Finance" a wide-profile player. True, experts say that the company is gradually entering the banking market and further gaining its niche here.
Company's mission
And what do the collection agency say about themselves? In fact, everything is explained here a little differently. About myself "MBA Finance" reviews leaves completely different. So, on the site they have a section “Our Mission”, where company representatives describe their principles of activity in the market. Allegedly, their main goal is the fight against debt and the fair restoration of participants in legal relations in their property rights. The emphasis in MBA Finance, by the way, is on the pre-trial stage of the conflict resolution. In fact, in simple terms, this can be called resolving a dispute by calling, threatening, and intimidating a client.
Working methods
In more detail about how the company "MBA Finance", feedback from borrowers will tell. If you read them, we can conclude that the employees of the agency are ready to call at any time of the day or night, often introducing themselves by other names. In addition, they can use cunning psychological tricks (like constant moral pressure on a person). There are also frequent cases when the debtor requires completely different amounts of compensation. The worst thing is that they can change from day to day, and sometimes even more often! Nobody really knows how much a person must pay in the end.
Key points in dealing with borrowers
Of course, the main stake in the work carried out by the MBA Finance company, the reviews of which we have analyzed, is placed on threats. In this way, collectors “convince” people to pay for their outstanding debt.
What is most interesting is the fee for the services of the company itself. Judging by the feedback of the borrowers, in addition to the trifling delay in the amount of 500 rubles, MBA Finance could demand an additional payment of about 300 rubles for their services as intermediaries between the lender and the person. Of course, this amount should be paid by those who committed the debt. Many, for these reasons, are outraged, go to lawyers and strongly oppose the collectors.
Scheme of impact on the debtor
The MBA Finance company (reviews of 2015 note this in the same way as older testimonies of borrowers) can effectively influence the person who needs to return the money. As already specified, calls, threats, and letters calling to pay off the debt are used. If a person tries to protest somehow, demands to provide the proper documents, the MBA Finance employees go to an even greater confrontation and simply give the borrower 3 days to pay. The amount of money that a person must pay, for this reason, can grow several times.
In general, “MBA Finance” reviews are called a structure, often acting by harsh and even illegal methods. On how to resist them, we will tell further.
How to resist collectors?
In order to successfully communicate with collectors trying to force you to pay, using such illegal methods as regular intrusive calls under false names and threats, you just need to clearly understand your position and its strength.
As a debtor, you must be aware of why you are being forced to pay. According to current legislation (namely, article No. 385 of the Civil Code), the debtor has the right to make sure that the right to demand repayment of the debt was really assigned to a third party (namely, in our case, “IBA Finance”).
Therefore, to begin with, you can safely demand that you be provided with a full package of documents confirming the right of claim. For a company that does not work in your city (unless you are from the capital or Bryansk), of course, this will not be easy. This is your task - to deliver collectors the maximum inconvenience.
As the reviews on “IBA Finance” show, another option to get rid of persistent collectors is to simply ignore it. Yes, if you know your rights, you can safely dissociate yourself from company pressure. The main thing is not to sign documents that you received a letter demanding to pay off the debt. As a rule, they send it in a couple of days after the call. Thus, after talking with the collectors over the phone, you should rush to the company that is the lender and pay off the debt directly from them.
We repay debt bypassing collectors
According to people who write reviews about MBA Finance in 2015, direct repayment is a more profitable option to give up debt. Let us examine this situation using an example.
Suppose you owe 500 rubles for utility bills of a utility company. Since you do not pay, the right to demand a return of the debt is assigned to MBA Finance. The collection agency (the reviews of which we provided in this article), in turn, begins to conduct activities to force you to repay the debt. And this is an additional cost. Who do you think will carry them? Of course you are.
After the collectors call you, they will demand not only to repay the debt of 500 rubles, but also to pay, say, 400 rubles for debt repayment services. Yes, this sounds absurd, but it is with these methods that this agency works. Even the reviews of employees say the same about “MBA Finance” - they are simply given instructions according to which they can set a rate for their services on their own. For this reason, a situation arises when several representatives of the agency call one debtor and demand to pay 400, 600 and 300 rubles for the services provided to repay the debt.
MBA Finance: Job Reviews
In general, if we talk about how employees work in the company, one should study the experience of other similar structures, namely collection agencies. There, as we know, the main work is done by several categories of workers: those engaged in the direct delivery of correspondence; those who communicate with debtors and work in a call center, as well as lawyers, are people who protect the interests of MBA Finance in court.
In fact, whether the debtor pays more depends on the work of the employee in each of these three categories. Moreover, contrary to popular belief, lawyers in a collection company are engaged in specialized activities less than others. The reason for this is simple - the vector of the company is not aimed at resolving disputes within the framework of the law, but towards banal knocking out of money from people using informal means.
Based on this, we can draw conclusions about how it works in the company as a whole. There is not much pleasant here: a person must be morally stable and know what he is working for and what his mission is. Jobs at MBA Finance are considered highly paid due to the format of the company’s activities. And getting there is not so difficult.
Obviously, working in such an agency can be materially beneficial, it can bring some experience in the credit and financial sector, but it is unlikely to provide an opportunity for significant career growth. As practice shows, specialists in collection agencies do not linger for a long time. At least, you can find out about this if you read the reviews about working at MBA Finance (Bryansk). Perhaps in the Moscow office everything is different with them.
The moral side of the collector
In general, the work of a collection agency is aimed at paying off as many debts as possible. This is done, of course, with the help of influence on debtors, who, motivated by fear or discomfort that brings them communication with company representatives, do it rather willingly. Accordingly, the interest of ordinary employees is to “bring down” as many debts as possible.
According to those who leave reviews as “MBA Finance” (collection agency) as employees, their salary consists of two parts: a fixed rate and interest accrued depending on the number of debts returned. Accordingly, this motivates a person to work harder, ring customers twice as intensively, and increase pressure and threats. You understand that morally, not everyone can do this. Therefore, the salary of collectors is higher than that of lawyers and employees of call centers of other companies, but at the same time, staff turnover is rather big here.
Summary
As a result, I would like to give some recommendations, both to those who are called by the IBA Finance collection agency to demand repayment of the debt, and to those who would like to get a job there.
First: do not panic and do not despair! There is legislation, having studied which, you can know exactly what to do. In fact, following them, you will always be in profit. Just don’t give up ahead of time, know that you have to repay the debt to the original creditor, and do it as quickly as possible!
In the same case, if you want to work in a collection company, I would like to remind you that this is a good start for both a career and a set of experience, as well as a way to make money. Therefore, if you are sure that you will not feel remorse about this, settle down! And good luck!