Issues related to goods and services have always been of interest to the population. In Russia, there is even a special law protecting the rights of consumers. It is called - "On the Protection of Consumer Rights."
Today we have to learn how to return the money for the phone under warranty. Is it even possible to do this? Under what circumstances will the money be returned, and under what - no? Answers to all these questions will be given below. Among other things, we will be able to get acquainted with the rules for writing claims on phones that have not yet expired the warranty period. What features of the process should I pay attention to? What will each potential buyer have to remember about the studied procedures?
Warranty is ...
The first step is to understand what the warranty period is. This term should be familiar to every person who has ever bought equipment. Especially technically sophisticated designs.
Warranty period - this is the time during which the manufacturer of a product makes a free repair, diagnosis or replacement of components of its device. A similar document applies to all gadgets and machines. Phones are no exception. They also issued an appropriate ticket.
So what gives a guarantee on the phone? During the set time (usually 12 months), the buyer will be able to:
- Carry out free device diagnostics at the service center;
- replace a broken or broken phone with a similar one;
- repair the device for free in the service center.
This paper is without fail included in the standard package for all devices. The buyer must check for the appropriate warranty card. If not, buying a phone is not recommended. After all, then the citizen will not have any rights to a free repair or replacement. This is the opinion most people hold. Is it really?
Is there any chance of a replacement
To understand this feature, you have to answer whether it is possible to change the phone for warranty. How legal is this idea?
In Russia, it is not forbidden to change and repair for free devices that are under warranty. This means that theoretically you can replace an inappropriate smartphone. Only in practice, this is not so simple. Especially if you do not take into account some factors. Next, we will consider a variety of scenarios regarding this issue. What tricks do cell phone stores do in order not to exchange sold devices? How to make a claim for a refund and get money for low-quality goods? If you prepare in advance for such situations (this is recommended under any circumstances), you can realize the idea without much difficulty. The main thing is to know your rights and not be fooled by deceptions and tricks of sellers.
What may come in handy
How to return money for a phone under warranty? The first rule that you have to remember is to save all documents and papers. Each customer purchases a specific kit with a device in the store. And it will have to be saved. Otherwise, there may be problems with the return or exchange.
As a rule, in a box with a mobile phone you can find:
- the device itself;
- Charger;
- a battery;
- instruction manual;
- cable for connecting to a PC (USB);
- Warranty card for a phone purchased by a person.
Having the latest document should bother every customer. As already mentioned, in the absence of a guarantee it is better to refrain from buying. All these components (some smartphones also have accessories such as a protective film or headset) need to be saved. Preferably with the box.
In addition, when calculating the buyer will receive a check. It is a mandatory attribute if you need to return or exchange a smartphone. This is a kind of proof of the transaction. No check? Then you can completely forget about the implementation of the task. Without it, it will not be possible to prove the fact of acquiring a phone in a particular store.
Proper quality
A huge role in the issue under study is played by the quality of the goods. How to return money for a phone under warranty? Before decisive action, the buyer should consider the reason for the claim.
The thing is that today the goods of good quality can be returned. But only under certain circumstances and with time limits. What is it about?
Any smartphone of good quality is invited to return to the store in the following circumstances:
- the device did not fit in color, shape or size;
- the goods were not used, it completely retained its presentation, has all factory seals and gags.
And what are the restrictions in question? The buyer can return the mobile device to the store within 14 days from the date of transaction. This rule is governed by the Law on the Protection of Consumer Rights. This means that in the absence of defects on the smartphone, you can still return it and get money back.
Technically sophisticated product of good quality
How to return money for a phone under warranty? In fact, everything is not as simple as it might seem. The thing is that smartphones are included in the list of technically sophisticated products. Therefore, buyers and sellers often have disagreements.
According to the established rules, technically sophisticated goods of appropriate quality cannot be returned if they are under warranty. Accordingly, we can forget about the implementation of the task. It will be possible to return or exchange such a device only within the framework of any campaign conducted by the store. Or by the good will of the seller.
But technically complex products of inadequate quality can be exchanged or returned. Only with certain features and nuances.
Inadequate quality sophisticated technology
What to do if you need to return the phone of inadequate quality? According to the law, technically complex goods in this case are exchanged within 15 days from the date of their purchase. Further, such a right is lost from the buyer.
But everywhere there are exceptions. You can exchange or demand money for technically sophisticated goods of inadequate quality after the indicated period in the following cases:
- a significant damage was found in the smartphone (marriage);
- the deadlines for eliminating defects were violated (45 days are allotted for the operation);
- if during the entire warranty year the device could not be used for more than 30 days in total due to continuous repair and elimination of device defects.
There are no more rules regarding this issue. In case of minor breakdowns or defects, if more than 15 days have passed since the acquisition of the smartphone, you will have to come to terms with them.
About inadequate product quality
Now a little about more common situations. What to do if the phone is broken under warranty? Will he be able to return it?
As already mentioned, in Russia, buyers can demand their money for any goods of inadequate quality. Moreover, this can be done during the entire warranty period. The previously proposed time limits are relevant only for 100% serviceable devices.
Returning a phone that has broken or malfunctioned during the warranty period is the legal right of every customer. If the seller refuses the operation, you can complain about it. What to do to get spent money back?
The order of treatment
Everything is extremely simple. Especially if a citizen has saved checks and documents from a smartphone. Without them, as has already been said, it will be practically impossible to bring the idea to life.
Regardless of exactly when the breakdown occurred (throughout the warranty year, of course), you will have to follow some instructions. They look something like this:
- Collect previously listed documents. A citizen's identity card (passport) must be attached to them.
- Write a claim. How this is done will be discussed later.
- Contact the store where the purchase took place, with a corresponding complaint.
- Wait for money or exchange the device for a similar device, but in working condition.
In reality, everything is not so simple. Sellers often refuse to refund customers. For example, because of doubts about the reasons for the appearance of certain defects. What to do in this case?
Conflicts with sellers
Do not despair. Even with disagreements, you can easily recover money for a smartphone of inadequate quality. This is a normal occurrence. The main thing is to behave correctly.
If the seller doubts the reasons for the appearance of certain defects, he must at his own expense conduct an examination, during which the quality of the goods is confirmed (or not). In the event that manufacturing deficiencies are identified, the money is returned to the buyer in full. If the examination determines that the defect is caused by a violation of the operating instructions, you can forget about the operation. In addition, the citizen will have to reimburse all the expenses of the store for diagnostics.
Sometimes it happens that the warranty period for the phone is not installed or has expired. In this case, you can also return the money. But for this you will have to conduct an examination at your own expense. The procedure is allowed for 2 years from the date of purchase of the gadget.
There are exceptional cases. For example, if more than 24 months have passed since the purchase of the smartphone. Then you can return the defective gadget within 10 years after the start of its use or during the service life set by the manufacturer. Cell phone stores are not involved in this operation - the claim must be sent directly to the manufacturer. The disadvantage of a smartphone with all this should be significant and irreparable. If the breakdown is repairable, it is permitted to demand money only when the manufacturer has not removed it at no cost for 20 days. The buyer must at his own expense prove the causes of the defect.
About refund amounts
Now a little about how much money is allowed to be returned if the phone is broken under warranty. This issue is often controversial.
Firstly, the buyer must reimburse the full cost of the purchased device. Secondly, every citizen has the right to reimbursement of all expenses associated with the examination and repair of a faulty smartphone. Thirdly, if the price of the phone has increased, you can demand the payment of the difference in cost.
It follows that sometimes the buyer is able to get more money than he once spent. Such situations are very rare in practice, you should not rely on them.
What to do when purchasing a smartphone on credit? The return of the phone in this case takes place according to the previously proposed principles. Money is returned in the amount of the cost of the device. In addition, the buyer must reimburse the interest on the loan that was paid.
Review and Return Terms
What time limits are recommended to rely on when writing a claim over the phone for warranty? How long will this case be considered? How long to wait for an answer and cash from the store?
In Russia today, all claims for reimbursement of funds to mobile phones are considered within 10 days. If the store hasn’t reacted to the document, you can file a lawsuit in court.
It is important to consider that no more than 45 days are allowed for examination or repair of a device. Therefore, if a citizen was promised to repair the gadget and fix the breakdown, you will have to wait.
What can not be returned
From now on, it should be clear how to return the money for the phone under warranty. What devices will not be able to recover costs?
As already mentioned, all smartphones of inadequate quality must be replaced or returned to the store without fail. The warranty on the new phone will also be updated. Money for such products must be returned at the request of the consumer.
Among non-refundable smartphones are:
- Devices of proper quality, if more than 2 weeks have passed since their purchase;
- technically complex devices of inadequate quality if the claim arose more than 15 days after the transaction.
No more restrictions. What else should each buyer remember if he wants to make a claim on a smartphone for a warranty? What does this document look like? What should it contain?
Claim Writing Rules
A claim by phone for a warranty is only made in writing by the buyer in person. It is important to remember that a document can be:
- handwritten;
- Printed using a printer and PC.
There is no fundamental difference in the writing of the document. The main thing is that this is a real paper that can be read.
The rest of the rules for writing a document are general principles for conducting business correspondence. Among the key points, one can single out a special claim structure.
It looks something like this:
- The "cap" of the document. It is drawn in the upper right corner of the sheet. Here you need to write data about the store where the document is sent. In addition, the "cap" contains information about the applicant - personal and contact.
- Name. It is written in the center of the page with a new line. You must write "Claim." Under this word, it is recommended to write a clarification. In our case, the name looks like "Claim for a refund for the phone under warranty."
- Main part. It consists of a description of everything that happens. We can say that this is the essence of the claim. Here it is necessary as accurately as possible, but briefly and in the case, to talk about the reasons for the complaint and about your requirements. After this, you need to list all the documents attached to the claim by a numbered list.
- Conclusion This piece of paper usually consists of the date of circulation and signature of the applicant.
That's all. No more special rules for writing claims. It is recommended to record the fact of contacting the store with this document. This is necessary so that in case of inaction of the organization, the citizen has the right to appeal to the court for protection.
Sample
The warranty for the phone under the law, as already noted, is set by the manufacturer. Usually it is 12 months. Sometimes you can find gadgets with a guarantee of 6 months or several years.
What will a claim for a refund for a mobile device located in the warranty period look like? For example, like this:
"I, (information about the applicant, including passport details), please return money to me in the amount of (amount) for my mobile phone (model). (Transaction date) I bought this device in the store (information about the outlet). It is located under warranty until (expiration date of the warranty card). (Date of incident) I took a mobile phone and tried to turn it on. The device booted and turned off on my own after a few minutes. Re-turning on did not work. At the same time, the battery charge is 100%. (Date) by me was held and an independent examination. It revealed a manufacturing defect in the mobile phone boards. I paid (the amount) for the operation. Please refund me the amount paid for the smartphone (model), as well as the costs of diagnosing this equipment. "
This claim is not exhaustive. This sample is just a small template of the main part of the document. It helps to understand the essence of writing paper.
About batteries and components
The last question that can only arise is the refund of money for a phone with a faulty battery or other components. Is it possible to carry out a similar operation? Yes. Just remember a few simple rules. The principle of handling a claim will not change.
The warranty on the batteries of the phones will be exactly the same as on the device itself, unless the manufacturer has indicated otherwise. It is enough to carefully study the warranty card. If there is no mention in it that the battery or any components of the smartphone are not covered by the warranty, you can safely contact the store with claims during the entire period indicated on the coupon. The main thing is to have documents on the phone and a check indicating payment for the goods.
Summary
Perhaps this is all that every consumer should know. From now on, the topic "Phone Warranty - My Rights" will no longer cause any difficulties. If the smartphone has all the documents, you can easily make a claim and return the money for the purchase of inadequate quality. Of course, the device itself will need to be returned to the store.
In fact, everything is much simpler than it seems. Sellers often try to violate the rights of buyers. It is important to understand that you can exchange or return money for a product at any time if its inadequate quality or a serious defect are proved. But a serviceable device is allowed to be returned only if the presentation is preserved and within 14 days from the date of purchase. Even technically sophisticated devices must accept for exchange or return.
So, if a citizen suddenly broke his phone, he may demand his exchange or refund during the entire warranty period. The main problem in this matter is the diagnosis of the device. We have to prove to the shops that the smartphone was originally purchased with a defect. In practice, not every buyer manages to defend their rights.