Most advanced Internet users are aware of the existence of huge Chinese online stores, which feature hundreds of thousands of items at the lowest price. Recently, such resources have become extremely popular, and now, instead of buying another smartphone on the domestic bulletin board, it is easier to order directly from China.
The JD.com store, reviews of which we are interested in the context of this article, is one such resource. It presented a lot of products from 12 categories (the latter are divided into a myriad of headings). Thus, a visitor from the CIS countries, Europe or the USA can easily place an order for the product he likes.
Today we’ll cover some basic information about a store like JD.com. Customer reviews will help us find out how convenient it is to place an order, what quality products come in the end, and whether it is reliable to purchase anything here. In general, you can find useful and interesting information about the store in this article.
Shop Work Form
Unlike an open platform (such as Aliexpress), where you can purchase goods from many different suppliers, the JD.com online store is a closed platform that sells on its own behalf. Thus, the service acts as the sole intermediary between buyers and manufacturers of things placed on the pages of the site. Consequently, the company managing the portal is responsible for processing orders, as well as for communicating with customers.
This is important, because the service, it turns out, does not differ with respect to certain goods, but is the same for the entire project. Therefore, how quickly you will be served and how much you will be satisfied with the attitude of the seller can be predicted by reading a lot of comments about JD.com. Reviews, by the way, will be presented in our article (in the last sections).
What is for sale?
In fact, the question is rhetorical, since most online stores selling Chinese products have a similar assortment. For example, this is a huge segment of electronic goods (tablets, smartphones, players and other devices), as well as their accessories (cases, protective films, bumpers). Further, a large section with clothes and shoes, which also include a lot of categories, can be noted. And of course, also the base of JD.com includes underwear, home accessories, kitchen accessories, car accessories, toys and much more. All of these products are offered at quite reasonable prices, which are much lower than those that we see in real shops on the streets.
How to buy?
Everyone can purchase goods on the pages of the JD store, for this you do not need any special knowledge. Among the regions with which JD.com is actively working is Russia, so localization is available here (translated version of the site). Thanks to her, it will not be difficult for a visitor from the Russian Federation to find out where and what to click. There is also the Russian language in support of the resource - obviously, there will be no problems with this.
Before placing an order, you need to create an account - it will take several minutes and in fact will allow you to spend less time filling out your contact information in the future. Perhaps the administration will ask you to confirm your mailbox - this is done in a few clicks.
After these procedures are completed, you can begin to search for the product you are interested in. In particular, for this you can use the above list of categories (then moving to the categories they need) or the search field where you need to enter the name of the product you need.
Navigation in a huge number of lots is greatly facilitated by the presence of a variety of filters. They can be applied in relation to the price of a product, its individual specifications. For example, among smartphones, you can select those that operate on a particular version of Android or are equipped with a screen with a specific resolution and size. In general, you won’t be able to “get lost” in the whole variety of goods - and in just a few minutes you can find what you were looking for initially.
In addition to the usual sections, the categories “JD collection” with “Hurry to buy” help a lot. The first one contains really high-quality goods, which are provided with a guarantee and official support. For example, we managed to notice here a certified Lenovo Zuk smartphone. The second includes promotional products that are subject to an additional discount. Their number is limited, respectively, far from everyone will be able to get such a thing.
How to pay?
Problems with the calculation of the purchased items should not arise. The site accepts several electronic payment systems, which include Visa, MasterCard, American Express, Amex, Discover. Given that today you can easily create Visa Virtual with a dollar account in almost any bank, even the first option is enough.
The cost of issuing such a card will be minimal, while it will be possible to exchange rubles for dollars in such an account taking into account the exchange rate of the bank. It is quite simple.
Delivery
Another question of interest to the buyer: how, in fact, can goods be transferred from China to a Russian address (although sometimes sending is carried out from other countries)? After all, we are talking about thousands of kilometers of distance and about different carriers operating in China and Russia. Not to mention other CIS countries, Europe and the USA.
We answer - everything is extremely simple. Most items can be delivered for free using AirMail. This is a cheap but long-lasting mode of transportation, due to which delivery with JD.com can take 3-5 weeks.
However, there is an alternative - sending using high-speed carriers, such as DHL and EMS. The cost can start from $ 40 and above, but according to this scheme, the thing ordered on JD.com (Russia) will appear in your home in 4-7 days.
For the convenience of the customer, the store issues a tracking number - a code with which you can track the progress of the load. In real time, you can specify exactly where the cargo is and when it should be expected to arrive.
Protection
Suppose that the delivery time for the goods has expired, but the goods never fell into your hands. Or another situation - the parcel arrived, but the quality of the product or its condition does not match what was stated on the site. What to do in this case?
To resolve such and similar problem situations, there is a special customer advocacy service serving the Chinese online store JD.com. It works as follows: if you received low-quality goods, representatives of the store will consider the complaint you submitted and eventually return the money to you (to the card that was debited).
That is, if something went wrong - feel free to submit an application in the ticket system. Using the same tracking number, the support service will check the actual location of the package and determine whether something really happened to the thing or not.
And in case of damage or a lot sent by mistake, a photograph will be enough, in which there will be noticeable damage so that the store makes a refund. According to reviews written about JD.com, in most cases there are no problems with this.
Discounts and coupons
In addition to the fact that the site has a strict system for protecting the interests of the client, the portal constantly takes care to offer the lowest possible prices to its customers. Not least, this is done with discounts and discount coupons.
The first are carried out for a certain period of time and actually do not require any action from the buyer. You can search for the right thing and stumble upon the discount offered by the store on it.
In the case of coupons, you will be given a special code of numbers and letters, which will give the right to reduce the price of the goods by a certain amount. It can be 5, 10 dollars or more. JD.com coupons are offered as an incentive in various competitions and so on. It is also known that they can be purchased on the Internet. Some even make it cheaper than their actual cost.
That is, it is quite realistic to find an exchange where JD.com coupons are available at a special, low price, which will bring some savings when ordering goods.
Online Product Search
If you don’t know if the quality of a product matches your ideas, you can look for various reviews where bloggers provide detailed descriptions of lots. Among the sources where they are purchased, there is the online store JD.com.
Just find the review you need, study it carefully to know what the product is, and then place an order using the link attached to the review.
Reviews
What recommendations about the site leave users ordering goods on it? Of course, most of them are positive reviews about how cheap you can buy your favorite item and how quickly support responds. In the framework of this article, we are interested in just such reviews (and not specific ones about products displayed on JD.com). And since we have already described the advantages of the store, we need negative characteristics. There are a lot of them.
Buyers note that in some cases, the store’s support service ignores their requests. Like, the money was paid, everything was confirmed - but the track number, as well as the response from the store, was not received. As a result, getting to the caliper is simply impossible.
For what reason such recommendations appear, it is difficult to say. Even on the sites where they were left, store representatives soon appeared asking what had happened to the dissatisfied customer. That is, it is possible that such reviews are not entirely true.
Competition
Perhaps it's all about competitors. The base of JD.com is not much different from the products on Aliexpress, TinyDeal, GearBest, Dx and others. Because of this, it is quite logical to allow the appearance of various attacks on the side of one or another store from competitors. However, is this really so - we will not know.