A complaint to the housing inspectorate about a management company is a phenomenon that has recently been found more and more often. Dissatisfied with the work of the Criminal Code, citizens begin to file the appropriate applications. In fact, to bring this process to life is not so difficult. The main thing is to know about some features, as well as the rules for writing complaints. It will also have to be borne in mind that the housing inspectorate has only specific rights and powers. Therefore, far from always addressing here yields results. So what awaits the citizens who decided to complain to the appropriate inspection about the work of the management company? What features should they learn first?
How to control
The first thing to note is that any citizen can write a complaint to the housing inspectorate. Only checks on these documents are rarely done. Most often, housing companies are subject to routine inspection visits. The presence of complaints about this or that organization is just an attraction of additional attention to this or that company.
In fact, the Housing Inspectorate carries out only a specific assessment. What are the issues involved in the inspection? Please note that these services carry out checks in the following areas:
- Supervision of the fulfillment of obligations of management companies on the operation of buildings, as well as the implementation of the started repair.
- Verification of financing capital repairs of houses and their components. For example, roofs or facades.
- Reconciliation of documentation with recommendations on improving the management company.
Accordingly, complaints have little effect on advice on normalizing the functioning of the Criminal Code. Usually all claims of residents are taken into account.
Grounds for complaint
Housing Inspectorate - an organization to which complaints should be directed to the management company. It should be borne in mind that just so no one will consider the sent messages and letters. There must be good reason for contacting the mentioned services.
Which ones? Repeated complaints directly to management companies. As practice shows, first of all, you should try to send dissatisfaction to the guilty company. It is likely that the management company will see errors and try to fix them quickly.
In reality, there is no progress from numerous appeals. Only after the inaction of the management company can a letter be sent to the housing inspectorate. It must be remembered that a complaint should only affect areas to which the inspectors are related. Otherwise, it is recommended to immediately go to court.
Evidence of appeals
A complaint to the housing inspection about the management company, as already mentioned, is made only after repeated (this is important) appeals to the company that serves this or that house. This letter will have to be accompanied by evidence that citizens tried to resolve the issue peacefully.
What papers will help here? Among the possible evidence distinguish:
- copies of appeals to the Criminal Code;
- details of the so-called registration numbers of complaints;
- exact time when calls occurred (for example, printouts of phone calls).
It is important to understand that it makes no sense to file a claim with the inspection if there is no evidence of preliminary appeals to the management company or papers confirming the inaction of the company. Why? In such a situation, the housing inspectorate will send the complaint back to the management company. That is, the claim will not even be considered.
What questions can I contact
So on what specific issues should contact the housing inspectorate? It has already been said that it is far from always possible to complain to this authority. And in which cases?
A complaint to the housing inspectorate for a management company may be directed if it concerns:
- general condition of the building;
- territory considered home;
- the technical condition of the structure;
- engineering communications;
- issues related to payment services for housing bills;
- violation of sanitary standards;
- discovered inconsistencies in the fire safety of the building.
For major repairs , you can also contact. The above points are directly related to housing inspections. But all other claims are not considered in this service.
Disorder
What are the most common cases in practice? Many simply do not know whether it is really necessary to write to the inspection in a given situation. Therefore, most claims go unnoticed. In fact, a complaint to the state housing inspectorate should be filed for any of the previously listed reasons. But only after several unsuccessful visits to the management company.
The most common disturbances are as follows:
- damage to roofs, foundations, windows and doorways is not eliminated, which causes damage to residents;
- The Criminal Code stores unnecessary things in the basements of the houses, as a result of which there is a violation of safety rules;
- lack of any action during complaints of water leakage;
- littering of local territories;
- unreasonable overstatement of expenses for capital repairs and house maintenance;
- when there is no information on the distribution of received funds from residents.
Appeal form
How can a housing inspection complaint be submitted to a management company? Currently, citizens are allowed to choose among several alternatives. Only it should be remembered that previously tenants are obliged to try to peacefully resolve the question.
If this was not possible, then a complaint is filed with the city or district housing inspection. It must be submitted without fail in writing. And, as you might guess, with the evidence of numerous appeals to the Criminal Code.
The population can contact the inspection:
- personally;
- by mail;
- in electronic form on the official websites of authorities.
The latter scenario is becoming more and more common. But the second is not in great demand. The thing is that sending letters and complaints by mail, as a rule, gives a delay to the proceedings with the management company. Therefore, it is recommended either to use the Internet, or to submit an application on their own.
Special situations
In some cases, only the state housing inspectorate can help. For example, when it comes to financial matters related to the management company. How to behave in a similar situation?
It will be necessary to take into account that the appeal is drawn up in several copies and is sent to various authorities. Not only to the state housing inspectorate. In addition, duplicates must be sent:
- Rospotrebnadzor;
- district prosecutor;
- keep a copy for yourself.
True, as practice shows, such appeals take place not only in special cases, but simply when the complaint to the housing inspection against the management company did not give any result. Or citizens were denied to consider the case. Fortunately, this kind of treatment is rare. Or residents immediately file a lawsuit against the management company in court.
Rules for registration
The Housing Inspectorate of St. Petersburg or any other city will consider appeals only from citizens of a particular locality. Therefore, it is important to file complaints with the appropriate authorities. At the same time, many are interested in how to write complaints correctly.
The complaint to the state housing inspectorate (district or city - this is not so important) is filed in free form. What does it mean? There is no specific template that you will have to adhere to when compiling the document. The only thing to remember is that at the very beginning of the complaint, in the upper right corner, information is written about the organization to which the letter is sent. Further in the center is written the word "Complaint", and below "to the management company" with information about the organization serving the house. By the way, if you personally file an application, you should take into account the time of reception of citizens. For example, the housing inspectorate of St. Petersburg communicates with the population from 9 a.m. to 5 p.m.
At the very end of the complaint, it will be necessary to put the date of the appeal, as well as the signature of the author's citizen. Desirable with decryption. If it is collective, each applicant must sign up. There is nothing difficult in this, a completely standard formatting of the document.
Statement of claim
It does not matter which particular organization will accept the appeal - the Moscow Housing Inspectorate or any other. The main thing is that the methodology for writing a complaint will not change. It is recommended that before you make an appeal, find out the initials of the head of the inspection of a city. And send a letter to his name. If these initials are unknown, do not worry.
With the registration of the complaint, everything is clear. Is there any form that can be followed when presenting the problem? No. A citizen should simply describe the essence of the claims and, if possible, provide evidence of his words. For example, attach photos and video files. It is also required to write them in the complaint. The text is compiled in free form, but so that it is clear what is at stake.
Sample
It does not matter which body the application is sent to, whether it is the state housing inspectorate or city, the main thing is that the algorithm for compiling the complaint does not change. As practice shows, there is no exact template that can be used to guide this issue.
Nevertheless, the complaint to the housing inspection about the management company may look different, while reflecting the essence of the claims. For example, citizens are able to use the following pattern:
Complaint to the management company ( company information).
We, the owners of the apartment building, located at: Moscow, st. Ivan Susanin, d. 35-41, sent a complaint to the work of the Criminal Code, engaged in the maintenance of our building. The document was sent on June 5, 2012. Our request has been ignored more than once.
The essence of the claims:
- lack of proper cleaning of the local area;
- lack of cleaning at the entrance (stairwells have not been cleaned for a long time);
- major repairs are not carried out, the house is not maintained in good condition.
We also called the company several times. Printouts and photos are attached. Please check the work of the Criminal Code and satisfy our complaints.
Nothing more is needed. In approximately this way you can make a complaint. For repeated calls and silence from the inspection, it is recommended to call the organization. Telephone of the Housing Inspectorate of St. Petersburg: 812 576 07 01, Moscow - 8 495 631 24 91.