The word "supervisor" or "supervisor", as it is often pronounced in the Russian manner, appeared in America at the end of the twentieth century. It denotes the name of the position, but is not highly specialized, such as, for example, “baker” or “dentist”. However, quite often you can meet a supervisor vacancy without indicating what kind of education or personal characteristics are needed.
In this article, we will talk in detail about the meaning of the word "supervisor", what it is, in what industries such people work, what responsibility lies with them and what kind of salary this specialist can count on.
Meaning of the word
If you turn directly to the English language, the word "supervisor" is translated as "controller", "overseer", "overseer". Initially, it was applicable to marketing employees who were expanding the market for goods or services. What it is? The supervisor controlled his subordinates, most often sales agents, stimulated them to increase sales, coordinated the work of outlets and marketing campaigns. Today, there is also the position of supervisor of the marketing department. However, this position already includes somewhat different responsibilities. At the same time, you may come across an announcement about an open vacancy for a position of a hotel supervisor or a food supervisor. Below we will talk about what these specialists do.
Marketing Supervisor
If we are talking about a supervisor in the marketing department, then most often we mean holding events and promotions. Let's say the advertising department wants to taste a new instant coffee. Of course, you can start a commercial on TV, but it will be much more effective to give ordinary people the opportunity to try the drink. To do this, a large stand is located in the large retail chains of the city, where coffee is brewed right on the spot. Guests of the store, that is, ordinary customers, can try it for free. Surely you yourself have come across similar promotions. And you must admit, our mentality is such that sometimes we buy goods simply out of politeness, because we tried, and it is already embarrassing to refuse to buy it. Sometimes we really like the products that we just tasted. Or a gift stimulates a purchase, for example: "Get this drink, and get a cup as a gift." One way or another, such stocks really drive sales. But imagine what an invisible but important work it is. In each store you need to agree on the time of the action, conditions. Those who will offer people coffee should have medical books, as well as a well- hung tongue so that they do not just stand during the day, but actively invite people to taste coffee. In addition, those conducting the tasting should treat the people, and not safely pick up a drink at the end of the day. Well, in addition to this, someone should calculate the difference between the store’s sales during the tasting and on a regular day, not a special one. This is what the marketing supervisor does.
Hotel Supervisor
If you meet an open vacancy for the position of supervisor at the hotel, then here we will talk about something else. Most often, managers with experience from any field of activity can apply for such a position. What is a supervisor in any service industry?
The hotel has several departments where a mid-level manager, a supervisor of a certain process is required. For example, it can be a maid supervisor, a waiters supervisor, a food supervisor. This specialist must know from and to the work of his subordinates in order to be able to adequately and efficiently deliver and control the process. For example, a maid supervisor checks the cleanliness and quality of cleaning, as well as interns new ones, teaches them how to work, supervises spring cleaning, invites technicians to repair rooms. The supervisor of waiters is engaged in similar work - interns newcomers, manages the work of current staff.
Responsible for food
What is a power supervisor? He can work in a hotel or in a restaurant. This specialist tastes the dishes and notices deterioration or deviation from the quality standard. Why do we need such a worker in the workplace? Most often, the supervisor is placed on the current and monotonous work. Agree, when you have to do the same thing, the eye is “blurred”, and you can even imperceptibly for yourself worsen the quality, skip some important details in the work. The supervisor ensures that the standards are met and the unit does not suffer from day to day.
Supervision in Psychiatry
You may also come across the concept of a supervisor in psychology. This implies the expansion of the practical and theoretical experience of a psychiatrist thanks to the help of a more experienced colleague - a supervisor. And this process has the definition of "supervision."
Why do I need the help of such a professional psychiatrist? First of all, the supervisor helps a younger colleague not to take over the problems of clients and not to transfer them into their personal lives. In addition, working with people is not stereotyped and it is not always possible to act according to the same methods and programs. The supervisor in psychiatry teaches a younger colleague by example, allowing him to grow as a specialist through observation of practice.
What techniques are used
The supervisor is primarily the controller. A person who must coordinate the work of his subordinates and make sure that it is performed flawlessly. If the supervisor treats the work coldly, subordinates will feel it in an instant and may start to hack. Most often, in the CIS countries, supervisors use the carrot and stick technique, that is, they praise them for well-done work, if there were any violations, the perpetrators are reprimanded or fined. Supervisors also often provide training. These are small speeches during which the supervisor recalls the goals and objectives of the work, talks about the plan of the working day, about any innovations in the work, lists the errors he noticed in the tasks and emphasizes that they should not be done again.
Supervisor Mode
The work schedule of the supervisor can be either free or normal normalized. If we are talking about the work of a supervisor in the marketing department, then such a specialist is on his feet all day, goes around retail outlets and visits subordinates. The supervisor in a restaurant or hotel is at work all day with his subordinates, supervising their work. The salary of the supervisor should be higher than that of his subordinates, as he fully determines and is responsible for their work.
For one thing, being a supervisor is easier than, for example, a sales agent or a waiter. After all, this specialist does not do the work, but only observes and corrects. On the other hand, he must be experienced in this field in order to look authoritative and really be able to teach, show, know all “appearances and passwords” in his field. A supervisor is a senior, foreman, foreman, who not only controls how much he directs. And besides, it is on him that all responsibility for the performance of labor lies.