SM-Clinic (St. Petersburg) is part of a large medical holding. Multidisciplinary centers provide treatment and diagnostic services on a commercial basis to adults and children.
Description
SM-Clinic (St. Petersburg) is a network of medical institutions that make up a single holding. The first medical center was opened in 2002, and today the network has 10 multidisciplinary clinics located in St. Petersburg and Moscow, where services are provided to adults and children. In total, the entire staff of medical workers is more than 850 highly qualified professionals.
Medical facilities are open daily, without weekends and holidays. Services are provided under VHI policies and on a commercial basis. The technical equipment of the clinics complies with international medical standards and is updated when more effective equipment appears. The network of SM-Clinic institutions (St. Petersburg) provides clients with services for the diagnosis and treatment of the most common diseases.
Our own laboratory complex allows you to conduct research in the shortest possible time with maximum reliability. The network of clinics has round-the-clock inpatient departments, outpatient departments, emergency rooms, day hospitals and provides customers with the possibility of home care. Doctors of the holding regularly improve their qualifications, following the principle of continuing education, for which a corporate training center has been established, where lecturers are specialized.
There are three medical centers in St. Petersburg:
- On Danube Avenue (metro station "Kupchino").
- On Udarnikov Avenue (metro station "Ladozhskaya").
- On Marshal Zakharov Street (metro station "Leninsky Prospekt").
Many patients resort to medical care in the SM-Clinic network. Appointments can be made in St. Petersburg through three channels - directly at the reception desk, via multi-channel telephone or in the patient’s online office. At an appointment with a specialist, identification documents are required (for adults - a passport, for children under 18 - a birth certificate and passport).
General impressions of the clinic
The equipment of medical centers was positively evaluated by many patients, it is indicated that it is modern and high-precision. Customers praised the courtesy of the staff, quality service and the lack of queues. I liked the cleanliness in all rooms of any of the clinics, the convenience of the location of medical centers. Most patients who sought help did not have to spend time looking for an institution.
Some clients were dissatisfied with the work and maintenance of the network of medical centers. “SM-Clinic” (St. Petersburg) received reviews with negative reviews for its frankly commercial approach to the health of visitors. Each, even the simplest action of any specialist, is valued in considerable monetary terms.
When making an appointment, patients tried to preliminarily find out the cost of services in the clinic, and she was happy with them, but after going through all the procedures and receiving the final document with the amount of payment, it turned out that it was several times higher than previously agreed. Patient calls to the administration for explanations in most cases were ineffective, or explanations were given about additional services that the patient did not notice.
Medical Services for Adults
In three centers of SM-Clinic of St. Petersburg, more than 200 specialists work in the following areas:
- Therapy, cardiology, nephrology, osteopathy.
- Allergology-immunology, gynecology, rheumatology.
- Hepatology, mammology, hematology, urology.
- Neurology, otolaryngology, gastroenterology.
- Ophthalmology, proctology, trichology.
- Pulmonology, endocrinology, psychotherapy.
- Oncology, dermatology, venereology.
- Surgery (general, vascular, plastic), phlebology.
- Diagnostic studies (laboratory, hardware, functional).
- Specialists are taking a narrow profile (somnologist, ozone therapist, nutritionist, cosmetologist, hirudotherapist, physiotherapist, etc.).
Patients have the opportunity to receive treatment in a round-the-clock hospital under constant medical supervision or in the full-time department of the hospital. “SM-Clinic” (St. Petersburg) in each branch has a complete set of necessary technical means for carrying out diagnostic and medical procedures, a full staff of employees and offers patients advanced methods of overcoming various diseases.
Treatment Reviews
Positive treatment reviews are personally addressed to many doctors. Patients talk about the attentive attitude to their problems, a thorough diagnosis and a full course of treatment. Clients managed to get rid of excess weight, establish the work of the endocrine system, the work of cosmetologists was highly appreciated, and surgeons deserved most of the thanks.
Cases are described when patients could not find out their diagnosis, moving from specialist to specialist in search of a definition of their disease. Often it was a long period. Once in the “SM-Clinic” and having passed the diagnosis, the patient recognized the exact diagnosis, prescribed professional treatment and, as a result, gained health in a rather short period of time. Such stories were left by patients in reviews of the work of gynecologists, surgeons, ENTs, general practitioners, endocrinologists and many more doctors of various specialties.
Negative feedback on the work of specialists is also not uncommon. They describe negligence in relation to the patient, the appointment of unnecessary studies, the duplication of many tests for an allegedly more accurate picture of the condition, the doctor’s requirement to come to the appointment much more often than the treatment strategy requires. In some reviews, customers are outraged that the results of the studies not only are not issued in any form, but do not even end up in the in-patient department of the same clinic, which all participants in the treatment process should be interested in. Some had to do the tests several times, because the results were not entered into the register and were not handed out.
Some clients also felt that the clinic is more concerned with health commerce than with treating patients. Such conclusions were made on the basis of attitude to customers and calculation of the amounts for the services provided. Some observed the procedure for calculating the cost, which was carried out without coordination with the price value, but with reference to the unwritten rules of the clinic, of which no one was notified.
Children's medicine
SM-Clinic (St. Petersburg) provides multidisciplinary medical services for children. There are departments for babies in each branch of the holding. The following types of studies and treatment directions are offered to patients under the age of 18 years:
- Diagnostics (ultrasound, functional, x-ray, clinical tests, etc.).
- Pediatrics, nephrology, surgery.
- Orthopedics, neurology, dermatology.
- Endocrinology, immunology, oncology.
- Allergology, urology, gynecology, proctology.
- Pulmonology, otolaryngology, traumatology.
- Gastroenterology, cardiology, ophthalmology.
Treatment is carried out in an outpatient setting, around the clock or day hospital. The clinic offers home-based patient care. One of the sought after services is vaccination from the first days of life, carried out according to the National vaccination calendar. Patients are offered a choice of several drugs with a similar effect.
Reviews on the treatment of children
“SM Clinic” (St. Petersburg) was liked by many parents for their warm and friendly attitude to children, the ability of doctors and staff to find a common language with the kids, to calm and encourage the child during the examination, the quality of the collection of tests or procedures. It is noted that doctors are responsible for children's health and make every effort to cure the patient and at the same time use the minimum set of medications. The stories mention that specialists pay a lot of attention to preventive measures and tell parents about them, urging them to prevent the disease in order to avoid diseases and complications.
Negative reviews describe cases of an incorrectly established diagnosis, prolonged therapeutic measures, which caused obvious harm to the health of the child. Many parents have the impression that the main task of any SM-Clinic children's doctor is to make as many appointments for diagnostics as possible and try to find reasons for prolonging therapy, even if it’s harmful to the child. After a visit to the medical center, some mothers had to urgently change the specialist and the institution itself, since the state of the child worsened greatly.
Surgical center
A surgical center is equipped in each branch of SM-Clinic in St. Petersburg. The range of interventions is extensive and extends to all types of operations performed in an outpatient setting and a hospital. When conducting treatment, doctors use minimally invasive methods that reduce the morbidity and the number of complications after surgery.
Surgery is carried out in the following areas:
- General (hernias, abscesses, abscesses, papillomas, ingrown nail, skin neoplasms, etc.).
- Gynecology, urology, proctology.
- Phlebology, endoscopy, oncology.
- Pediatric surgery, ophthalmology, dermatology.
- Traumatology, otolaryngology, neurosurgery.
- Plastic, abdominal, endocrine surgery.
SM-Clinic (St. Petersburg) has modern equipment and doctors with extensive practical experience. All surgical interventions are carried out in a center convenient for the patient (Danube Avenue and other addresses). In cases of emergency care , city residents can contact the SM Clinic. The emergency room is open around the clock and accepts adults and children. Reception is conducted by specialists in the field of pediatric and adult surgery, traumatology, an X-ray examination is carried out.
Surgical Reviews
Patients about surgical operations gave positive marks for the quality of the procedures performed, the absence of complications and the attentiveness of doctors. Many left thanks and recommendations to experts, and also said that any interventions were carried out only after a thorough examination and consultation with other doctors (cardiologists, rheumatologists, etc.).
Operations were not always successful, and doctors and patients understand this. Negative reviews were left not to the address of the surgery and doctors, but about the additional services that filled the card of each patient. Some had to deal with explicit manipulation by employees. For example, no one is informed that the x-ray is done in several projections, each of which is evaluated additionally.
A case is described when a patient referred for tick removal and further blood analysis. Outpatient surgery was successful, the result of a blood test was obtained only after numerous reminders after a week, it was indicated that the tick was encephalitis. They did not bother to tell the patient about this; he conducted further examination in another medical institution. Such cases have a very negative impact on the reputation of the clinic.
Quite often, patients turn to the emergency room (Danube Avenue or Udarnikov Avenue). Customers noted both pros and cons. Patients attributed to the positive phenomena the quick reaction of doctors, the availability of centers at any time of the day, regardless of weekends and holidays. The prices for additional services and making non-existent diagnoses without research turned out to be negative.
Clinic Addresses
In St. Petersburg, the clinic has three centers located at:
- “SM-Clinic” on Udarnikov Avenue (St. Petersburg) building 19 (metro station “Ladozhskaya”).
- Danube Ave, building 47 (metro station "Kupchino").
- "SM Clinic" on Marshal Zakharov, building 20 (metro station "Leninsky Prospekt").