A complaint against a management company is one of the most affordable means of protecting the rights and freedoms of residents. Such papers are found more and more often. Complain about the actions of the Criminal Code is not so difficult. And draw up the corresponding document, too. Next, we will try to understand when and where to apply with a complaint of a standard form. In addition, we have to deal with all the features of this paper. Even a schoolboy can understand this topic.
Description
What is a complaint about a management company? This is the name of the statement in which tenants express their dissatisfaction with certain actions of the Criminal Code, with which a contract was signed for house maintenance.
In fact, this paper is a means of protecting the rights, interests and freedoms of residents. It is served in different organs. It all depends on the nature of the violation.
Presentation form
How to write a complaint to the management company? The solution to this problem does not cause any problems. The main thing is to be guided by the simplest rules, which we will study further.
It should be understood that the complaint form is written. You can print the application on a PC or write by hand. Now electronic complaints have come into fashion. They also have a place. But there are no more forms of the document.
Types
Complaints about the management company can be of various types. Among the possible layouts, collective and personal statements are distinguished.
In the first case, the document is submitted on behalf of several residents or the entire housing committee of the house. Usually they respond to such calls very quickly. In the second complaint comes from only one tenant.
The rules for writing an application are no different in both situations. The main thing is to remember that they respond to collective complaints faster, they have more credibility.
Where to write?
Where to contact the management company? As we have said, it all depends on the situation. Different authorities work with various violations. If you file a complaint in a wrong place, the request will not be considered. Even if it is collective.
With your claims for the work of the Criminal Code, you can contact the following places:
- management companies;
- prosecutor's office;
- court;
- Rospotrebnadzor;
- Housing Inspections.
Below we will consider in more detail not only the process of creating a complaint, but also the situations in which a document must be submitted to a specific authority.
initial stage
Do residents have complaints about the work of the management company? The first thing to do is to directly contact the Criminal Code with a corresponding complaint. Without this step, citizens may have problems in the future. In particular, if they want to resolve the conflict in court.
Any claims related to the execution of an existing contract with the Criminal Code should be initially considered without third parties. Did not turn on the heating? Do not overhaul? Is the roof leaking? For a long time did not clean the yard? All these issues are resolved directly in the management company. Within 30 days of filing a complaint, residents must respond. If this does not happen, you can move on.
Inspections
A complaint about the management company to the Housing Inspectorate may be filed when there is no peaceful resolution to the conflict. For example, if the Criminal Code ignores repeated claims.
Perhaps this is a fairly common scenario. It is necessary to write a statement of the established form, collect evidence of peaceful attempts to resolve the conflict, and then seek help from the regional Housing Inspectorate. She works with housing and communal services.
Rospotrebnadzor
Where to contact the management company? The next scenario is a visit to Rospotrebnadzor. Typically, this authority works with home maintenance claims. More precisely, related to non-performance or violation of an existing contract.
Such acts fall under the law on consumer rights. And accordingly, the services of the Criminal Code and the actions of such organizations can be considered in Rospotrebnadzor. After the tenants apply, a check is organized during which violations are identified and forced to eliminate them.
Prosecutors and courts
A complaint about the inaction of the management company may be directed to a court or prosecutor. Usually such measures are called extreme. Indeed, in this case either serious violations are considered, or repeated and unsuccessful appeals of citizens.
The courts are often appealed to obtain compensation for moral and material damage caused by the management company. But even in case of inaction of the previously listed instances, you can file a lawsuit in the prescribed form to the prosecutor or judge.
About the components
How to write a complaint to the management company? A sample of this paper is presented to your attention. If you look closely, you will notice that there are no special and incomprehensible parts in the paper. She will have an individual and unique text.
Nevertheless, all claims have something in common - structure. Compliance with this is a desirable, albeit optional, clause.
Our request will consist of:
- hats;
- names and specifications;
- the main part;
- list of attached documents;
- conclusions.
All of this is the standard structure of any application. Therefore, the creation of a document does not cause any difficulties.
About the "hat"
The “heading” of the complaint about the management company is a part of the text written in the upper right corner of the sheet. You can call it the beginning of the paper.
Here, under each other, the following data is written:
- body to which citizens apply;
- information about the head of the organization;
- F. I.O. of the applicants;
- address of the place of residence of the complainant;
- contact details of applicants.
This is by no means the most important part of the claim, but should not be neglected.
About the text
Need to write a complaint about the management company to the prosecutor? A sample of such paper is presented to your attention. Despite the fact that all situations are different, you will have to study the rules for writing the main part of the claim.
The fact is that the bulk of the paper is a detailed, but concise and concise, coherent story about a situation that worries people. Therefore, citizens will need to write here the essence of the claim, as well as the address at which the violation occurred. Evidence of one’s position is also worth mentioning.
No unnecessary facts that are not related to the claim. If tenants have repeatedly appealed to various authorities for help, this should be stated in the main part of the complaint about the management company.
About attached papers
The list of attached documents is another important nuance. The fact is that without it it will be problematic to consider any application, not necessarily a complaint. It is simply impossible to prove the absence / presence of certain securities.
The list is drawn up after the main part of the claim. It must be numbered. Near each item it is necessary to indicate how many copies of this or that paper were attached to the complaint.
About the conclusion
How to write a complaint to the management company? A sample of such paper necessarily has a beginning and an end. The document ends with the date of submission of the appeal to the reviewing body, as well as with the signatures of the applicants. Here is the decoding of signatures.
If we are talking about a collective complaint, then all residents involved in the process should sign the statement. Otherwise, the unsigned person will simply be deleted from the claim.
About the necessary documents
It is clear how a complaint is made to the management company. A sample of this paper does not stand out. It looks like a regular statement.
A more important point is the preparation of documents for consideration of the claim. Especially if tenants turn to the PM or the court.
You will have to attach to the claim:
- applicants passports;
- notice of receipt of claims of the Criminal Code;
- Management company response to the complaint (if any);
- proof of position of residents.
The last point can include completely different materials - from photographs to videos and testimonies of disinterested persons. The main thing is that citizens can point out violations made by the Criminal Code.
Feeding Features
It is not so difficult to draw up and file a sample complaint to the management company. But it is worth remembering some features of such operations.
Firstly, citizens will have to prove all their appeals. Therefore, complaints are sent to the Criminal Code and other authorities as letters of receipt of receipt.
Secondly, claims are filed in at least 2 copies. One is sent to the Criminal Code, the other is retained.
Thirdly, any evidence capable of indicating violations must be presented in the original. For example, the resulting video is not recommended for editing. If it turns out that the evidence was subject to adjustment, it may not be taken into account.
Sample
Below is a sample complaint about a management company. To the prosecutor’s office or any other authority - it’s not so important where this paper is directed. After all, in all cases it will look approximately the same.
Complaints against management companies to Housing Inspectorates and Rospotrebnadzor are being sent more and more often. All claims are considered approximately a month. After that, the applicants are answered in writing to the complaint. As a rule, after working with LM, management companies quickly eliminate the cause of resentment of residents. But sometimes you really have to act in court!